nohup: ignoring input {} Server is running on port 3001 51 { role_id: 2, name: 'dev', real_name: 'john ', company_id: 1, canCreateUsers: 1, canCreateBrand: 1 } 51 { role_id: 2, name: 'dev', real_name: 'john ', company_id: 1, canCreateUsers: 1, canCreateBrand: 1 } Admin connected: 51 {} eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjUxLCJpYXQiOjE3MzEwNzg1NjIsImV4cCI6MTczMTY4MzM2Mn0.hJWHJZXd_cYYvC6brZzxfRM_C8rlFMrPndlz5jXPQpY user { role_id: 2, name: 'dev', real_name: 'john ', company_id: 1, canCreateUsers: 1, canCreateBrand: 1 } { userId: 51, role: 2, company_id: 1 } { userId: 51, role: 2, company_id: 1 } { user_id: 51, name: 'john ' } No brand ID provided, fetching visitors for all assigned brands. { user_id: 51, name: 'john ' } No brand ID provided, fetching visitors for all assigned brands. Client connected: m36jho45bm Client connected public key d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 chatKey: d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm New visitor session created for client m36jho45bm visotor is here query have been done [] now move null No active visitor session found. Creating a new session... visitor status change { client_id: 'm36jho45bm', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', status: 1 } d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 public key 1 status Notification to client m36jho45bm: visitor chat status changed admins is fetched Admin 51 notified of visitor m36jho45bm status change. Admin 51 notified of visitor m36jho45bm status change. Admin 51 notified of visitor m36jho45bm status change. Visitor session status set to 3 for client m36jho45bm new client { public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', widgetId: 'c30ffcdc-672c-4154-bdd5-6ba2e6f3ae3a-1730937386922', domain: 'chatknot.com', browser: { name: 'Google Chrome', version: '130' }, os: 'Windows', url: 'https://chatknot.com/', referrer: '', ip: '', country: '', city: '', clientId: 'm36jho45bm', joinTime: '11/11/2024, 3:27:27 PM' } Received visitor URL update: { public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', widgetId: 'c30ffcdc-672c-4154-bdd5-6ba2e6f3ae3a-1730937386922', domain: 'chatknot.com', browser: { name: 'Google Chrome', version: '130' }, os: 'Windows', url: 'https://chatknot.com/', referrer: '', ip: '', country: '', city: '', clientId: 'm36jho45bm', joinTime: '11/11/2024, 3:27:27 PM' } No active visitor session found. Creating a new session... Admins fetched { user_id: 51 } Admin 51 notified with event 'visitor url update' and data: { url: 'https://chatknot.com/', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', clientId: 'm36jho45bm' } { user_id: 51 } Admin 51 notified with event 'visitor url update' and data: { url: 'https://chatknot.com/', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', clientId: 'm36jho45bm' } { user_id: 53 } { user_id: 51 } Admin 51 notified with event 'visitor url update' and data: { url: 'https://chatknot.com/', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', clientId: 'm36jho45bm' } { user_id: 53 } reset inactivity ... d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 { inactivityTimeout: null, disconnectTimeout: null, statusTimeout: 1, lastStatus: 1, isConnected: true, public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713' } Public key: d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 New visitor session created: { sessionResult: ResultSetHeader { fieldCount: 0, affectedRows: 1, insertId: 113, info: '', serverStatus: 2, warningStatus: 0, changedRows: 0 }, visitorUpdateResult: ResultSetHeader { fieldCount: 0, affectedRows: 1, insertId: 0, info: 'Rows matched: 1 Changed: 1 Warnings: 0', serverStatus: 2, warningStatus: 0, changedRows: 1 } } Admin 51 notified of existing chat with client m36jho45bm from Pakistan (Karachi) on brand chatknot Admin 51 notified of existing chat with client m36jho45bm from Pakistan (Karachi) on brand chatknot Admin 51 notified of existing chat with client m36jho45bm from Pakistan (Karachi) on brand chatknot Client connected: m36ki0nzz7 Client connected public key d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 chatKey: d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7 New visitor session created for client m36ki0nzz7 visotor is here query have been done [] now move null No active visitor session found. Creating a new session... visitor status change { client_id: 'm36ki0nzz7', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', status: 1 } d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 public key 1 status Notification to client m36ki0nzz7: visitor chat status changed admins is fetched Admin 51 notified of visitor m36ki0nzz7 status change. Admin 51 notified of visitor m36ki0nzz7 status change. Admin 51 notified of visitor m36ki0nzz7 status change. Visitor session status set to 3 for client m36ki0nzz7 new client { public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', widgetId: 'c30ffcdc-672c-4154-bdd5-6ba2e6f3ae3a-1730937386922', domain: 'www.chatknot.com', browser: { name: 'Google Chrome', version: '130' }, os: 'Windows', url: 'https://www.chatknot.com/', referrer: '', ip: '', country: '', city: '', clientId: 'm36ki0nzz7', joinTime: '11/11/2024, 3:28:24 PM' } Received visitor URL update: { public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', widgetId: 'c30ffcdc-672c-4154-bdd5-6ba2e6f3ae3a-1730937386922', domain: 'www.chatknot.com', browser: { name: 'Google Chrome', version: '130' }, os: 'Windows', url: 'https://www.chatknot.com/', referrer: '', ip: '', country: '', city: '', clientId: 'm36ki0nzz7', joinTime: '11/11/2024, 3:28:24 PM' } No active visitor session found. Creating a new session... Admins fetched { user_id: 51 } Admin 51 notified with event 'visitor url update' and data: { url: 'https://www.chatknot.com/', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', clientId: 'm36ki0nzz7' } { user_id: 51 } Admin 51 notified with event 'visitor url update' and data: { url: 'https://www.chatknot.com/', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', clientId: 'm36ki0nzz7' } { user_id: 53 } { user_id: 51 } Admin 51 notified with event 'visitor url update' and data: { url: 'https://www.chatknot.com/', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', clientId: 'm36ki0nzz7' } { user_id: 53 } reset inactivity ... d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 { inactivityTimeout: null, disconnectTimeout: null, statusTimeout: 1, lastStatus: 1, isConnected: true, public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713' } Public key: d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 New visitor session created: { sessionResult: ResultSetHeader { fieldCount: 0, affectedRows: 1, insertId: 114, info: '', serverStatus: 2, warningStatus: 0, changedRows: 0 }, visitorUpdateResult: ResultSetHeader { fieldCount: 0, affectedRows: 1, insertId: 0, info: 'Rows matched: 1 Changed: 1 Warnings: 0', serverStatus: 2, warningStatus: 0, changedRows: 1 } } Admin 51 notified of existing chat with client m36ki0nzz7 from Pakistan (Karachi) on brand chatknot Admin 51 notified of existing chat with client m36ki0nzz7 from Pakistan (Karachi) on brand chatknot Admin 51 notified of existing chat with client m36ki0nzz7 from Pakistan (Karachi) on brand chatknot Admin 51 disconnected 51 { role_id: 2, name: 'dev', real_name: 'john ', company_id: 1, canCreateUsers: 1, canCreateBrand: 1 } Admin connected: 51 {} { user_id: 51, name: 'john ' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m36ki0nzz7 on brand chatknot Emitting visitor data for client m36jho45bm on brand chatknot { user_id: 51, name: 'john ' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m36ki0nzz7 on brand chatknot Emitting visitor data for client m36jho45bm on brand chatknot { name: null, client_id: 'm36ki0nzz7', online: '2024-11-11T10:28:24.000Z', servedBy: null, viewing: 'https://www.chatknot.com/', link: 'https://example.com', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', join_time: '3:28 PM', visitorStatus: 1, visitor_session_id: 114, os: 'Windows', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 130', unseenMsg: 0, brand_name: 'chatknot', realName: 'john ', userId: 51 } result of chat sessions.... [] Successfully updated visitor session with chat_session_id: 79 No rating found for session 79 [ { user_id: 51 }, { user_id: 51 }, { user_id: 53 }, { user_id: 51 }, { user_id: 53 } ] Admin 51 notified of visitor undefined served by update. Admin 51 notified of visitor undefined served by update. Admin 51 notified of visitor undefined served by update. new session served by emitted Admin 51 joined chat with client m36ki0nzz7 chat message emit for comment Chat session updated as joined: 1 { user_id: 51, name: 'john ' } No brand ID provided, fetching visitors for all assigned brands. { user_id: 51, name: 'john ' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m36ki0nzz7 on brand chatknot Emitting visitor data for client m36jho45bm on brand chatknot Emitting visitor data for client m36ki0nzz7 on brand chatknot Emitting visitor data for client m36jho45bm on brand chatknot Marking all unseen messages as seen for chat: d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7 No unseen messages found for chat d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7. join_time of active session: 2024-11-11T10:28:19.000Z Visitor metadata: { os: 'Windows', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 130', city: 'Karachi', created_at: 2024-11-11T10:28:23.000Z, left_time: null } Total visitor sessions: 1 Total chat sessions: 1 Here is chat key: d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7 client data { name: null, client_id: 'm36ki0nzz7', email: null, phone: null, notes: null, tags: null } visitor data { ip: '119.73.97.82' } visitor ip 119.73.97.82 Here is chat key: d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7 client data { name: null, client_id: 'm36ki0nzz7', email: null, phone: null, notes: null, tags: null } visitor data { ip: '119.73.97.82' } visitor ip 119.73.97.82 last message id null is old chat false Marking all unseen messages as seen for chat: d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7 No unseen messages found for chat d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7. Participant already exists. Participant already exists. activeChats.... { 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7': { participants: Set(1) { 51 }, messages: [] } } Active session exists for client: m36ki0nzz7 session id = 79 Admin 51 sent message to chat d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7: hi [] { name: null, client_id: 'm36jho45bm', online: '2024-11-11T10:27:28.000Z', servedBy: null, viewing: 'https://chatknot.com/', link: 'https://example.com', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', join_time: '3:27 PM', visitorStatus: 1, visitor_session_id: 113, os: 'Windows', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 130', unseenMsg: 0, brand_name: 'chatknot', realName: 'john ', userId: 51 } result of chat sessions.... [] Successfully updated visitor session with chat_session_id: 80 No rating found for session 80 { user_id: 51, name: 'john ' } No brand ID provided, fetching visitors for all assigned brands. { user_id: 51, name: 'john ' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m36ki0nzz7 on brand chatknot Emitting visitor data for client m36jho45bm on brand chatknot Emitting visitor data for client m36ki0nzz7 on brand chatknot Emitting visitor data for client m36jho45bm on brand chatknot [ { user_id: 51 }, { user_id: 51 }, { user_id: 53 }, { user_id: 51 }, { user_id: 53 } ] Admin 51 notified of visitor undefined served by update. Admin 51 notified of visitor undefined served by update. Admin 51 notified of visitor undefined served by update. new session served by emitted Admin 51 joined chat with client m36jho45bm chat message emit for comment Chat session updated as joined: 1 join_time of active session: 2024-11-11T10:27:23.000Z Visitor metadata: { os: 'Windows', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 130', city: 'Karachi', created_at: 2024-11-11T10:27:28.000Z, left_time: null } Total visitor sessions: 1 Total chat sessions: 1 Marking all unseen messages as seen for chat: d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm No unseen messages found for chat d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm. Here is chat key: d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm last message id null is old chat false client data { name: null, client_id: 'm36jho45bm', email: null, phone: null, notes: null, tags: null } visitor data { ip: '119.73.97.82' } visitor ip 119.73.97.82 Here is chat key: d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm client data { name: null, client_id: 'm36jho45bm', email: null, phone: null, notes: null, tags: null } visitor data { ip: '119.73.97.82' } visitor ip 119.73.97.82 Marking all unseen messages as seen for chat: d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm No unseen messages found for chat d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm. Participant already exists. Participant already exists. activeChats.... { 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7': { participants: Set(1) { 51 }, messages: [] }, 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm': { participants: Set(1) { 51 }, messages: [] } } Active session exists for client: m36jho45bm session id = 80 Admin 51 sent message to chat d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm: hi [] Client m36ki0nzz7 disconnected Status timeout already running for client m36ki0nzz7. Client connected: m36ki0nzz7 Client connected public key d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 chatKey: d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7 Existing session found for client m36ki0nzz7 Cleared existing inactivityTimeout for client m36ki0nzz7 Cleared existing statusTimeout for client m36ki0nzz7 Cleared existing disconnectTimeout for client m36ki0nzz7 visotor is here Visitor session status reset to active for client m36ki0nzz7 d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 public key 1 status Notification to client m36ki0nzz7: Visitor status change query have been done [ { id: 114, client_id: 'm36ki0nzz7', chat_session_id: 79, join_time: 2024-11-11T10:28:24.000Z, left_time: null, public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', landing_url: 'https://www.chatknot.com/', status: 1, IP_Health: 1 } ] now move null Existing visitor session found: { id: 114, client_id: 'm36ki0nzz7', chat_session_id: 79, join_time: 2024-11-11T10:28:24.000Z, left_time: null, public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', landing_url: 'https://www.chatknot.com/', status: 1, IP_Health: 1 } visitor status { status: 1, client_id: 'm36ki0nzz7' } Reconnect within one minute, using the existing session. public key 1 d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 reset inactivity ... d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 { inactivityTimeout: null, disconnectTimeout: null, statusTimeout: null, lastStatus: 1, isConnected: true, public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713' } Public key: d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 admins is fetched Admin 51 notified of visitor m36ki0nzz7 status change. Admin 51 notified of visitor m36ki0nzz7 status change. Admin 51 notified of visitor m36ki0nzz7 status change. Received visitor URL update: { public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', widgetId: 'c30ffcdc-672c-4154-bdd5-6ba2e6f3ae3a-1730937386922', domain: 'www.chatknot.com', browser: { name: 'Google Chrome', version: '130' }, os: 'Windows', url: 'https://www.chatknot.com/', referrer: '', ip: '', country: '', city: '', clientId: 'm36ki0nzz7', joinTime: '11/11/2024, 3:31:10 PM' } Admins fetched { user_id: 51 } Admin 51 notified with event 'visitor url update' and data: { url: 'https://www.chatknot.com/', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', clientId: 'm36ki0nzz7' } { user_id: 51 } Admin 51 notified with event 'visitor url update' and data: { url: 'https://www.chatknot.com/', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', clientId: 'm36ki0nzz7' } { user_id: 53 } { user_id: 51 } Admin 51 notified with event 'visitor url update' and data: { url: 'https://www.chatknot.com/', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', clientId: 'm36ki0nzz7' } { user_id: 53 } visitor status change { client_id: 'm36ki0nzz7', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', status: 1 } d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 public key 1 status Notification to client m36ki0nzz7: visitor chat status changed get chat history chat key d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7 admins is fetched Admin 51 notified of visitor m36ki0nzz7 status change. Admin 51 notified of visitor m36ki0nzz7 status change. Admin 51 notified of visitor m36ki0nzz7 status change. Visitor session status set to 3 for client m36ki0nzz7 [ { session_id: 79, chat_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', served_by: 'john ', client_id: 'm36ki0nzz7', visitor_id: 114, chat_initiated_time: 2024-11-11T10:29:33.000Z, chat_start_time: 2024-11-11T10:29:33.000Z, chat_end_time: null, is_join: 1, is_active: 1, created_at: 2024-11-11T10:29:33.000Z, tags: null, notes: null } ] test key [ { session_id: 79 } ] 51 Emitting total unseen messages to client m36ki0nzz7: 1 sent the messages to client Client seen message ID: 499 Marking message as seen for chat: d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7 Message ID 499 marked as seen for chat d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7. Admins fetched { user_id: 51 } Admin 51 notified with event 'message_seen by client' and data: { client_id: 'm36ki0nzz7', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', is_seen: 1, message_id: '499' } { user_id: 51 } Admin 51 notified with event 'message_seen by client' and data: { client_id: 'm36ki0nzz7', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', is_seen: 1, message_id: '499' } { user_id: 53 } { user_id: 51 } Admin 51 notified with event 'message_seen by client' and data: { client_id: 'm36ki0nzz7', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', is_seen: 1, message_id: '499' } { user_id: 53 } Active session exists for client: m36jho45bm Handling message for session: 80 Visitor added as participant in session 80 d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm chatKey Visitor sent message to chat d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm: hi 51,m36jho45bm Number of valid numeric participants: [ 51 ] All participants (including client IDs): [ '51', 'm36jho45bm' ] Marking all unseen messages as seen for chat: d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm All unseen messages marked as seen for chat d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm. Admins fetched { user_id: 51 } Admin 51 notified with event 'message_seen' and data: { client_id: 'm36jho45bm', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', isSeen: 1 } { user_id: 51 } Admin 51 notified with event 'message_seen' and data: { client_id: 'm36jho45bm', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', isSeen: 1 } { user_id: 53 } { user_id: 51 } Admin 51 notified with event 'message_seen' and data: { client_id: 'm36jho45bm', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', isSeen: 1 } { user_id: 53 } admin left the chat from d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm { participants: Set(1) { 51 }, messages: [] } { participants: Set(0) {}, messages: [] } { user_id: 51, name: 'john ' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m36ki0nzz7 on brand chatknot Emitting visitor data for client m36jho45bm on brand chatknot Active session exists for client: m36jho45bm Handling message for session: 80 d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm chatKey Visitor sent message to chat d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm: ? 51,m36jho45bm Number of valid numeric participants: [ 51 ] All participants (including client IDs): [ '51', 'm36jho45bm' ] Admins fetched notifyAllAdmins: false Admin 51 notified with event 'New message blink', participant: true Admin 51 notified with event 'New message blink', participant: true No socket connection found for admin 53 Admin 51 notified with event 'New message blink', participant: true No socket connection found for admin 53 Client m36jho45bm disconnected Status timeout already running for client m36jho45bm. Client connected: m36jho45bm Client connected public key d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 chatKey: d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm Existing session found for client m36jho45bm Cleared existing inactivityTimeout for client m36jho45bm Cleared existing statusTimeout for client m36jho45bm Cleared existing disconnectTimeout for client m36jho45bm visotor is here Visitor session status reset to active for client m36jho45bm d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 public key 1 status Notification to client m36jho45bm: Visitor status change query have been done [ { id: 113, client_id: 'm36jho45bm', chat_session_id: 80, join_time: 2024-11-11T10:27:28.000Z, left_time: null, public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', landing_url: 'https://chatknot.com/', status: 1, IP_Health: 1 } ] now move null Existing visitor session found: { id: 113, client_id: 'm36jho45bm', chat_session_id: 80, join_time: 2024-11-11T10:27:28.000Z, left_time: null, public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', landing_url: 'https://chatknot.com/', status: 1, IP_Health: 1 } visitor status { status: 1, client_id: 'm36jho45bm' } Reconnect within one minute, using the existing session. public key 1 d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 reset inactivity ... d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 { inactivityTimeout: null, disconnectTimeout: null, statusTimeout: null, lastStatus: 1, isConnected: true, public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713' } Public key: d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 admins is fetched Admin 51 notified of visitor m36jho45bm status change. Admin 51 notified of visitor m36jho45bm status change. Admin 51 notified of visitor m36jho45bm status change. { user_id: 51, name: 'john ' } No brand ID provided, fetching visitors for all assigned brands. { user_id: 51, name: 'john ' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m36ki0nzz7 on brand chatknot Emitting visitor data for client m36jho45bm on brand chatknot Emitting visitor data for client m36ki0nzz7 on brand chatknot Emitting visitor data for client m36jho45bm on brand chatknot visitor status change { client_id: 'm36jho45bm', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', status: 1 } d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 public key 1 status Notification to client m36jho45bm: visitor chat status changed admins is fetched Admin 51 notified of visitor m36jho45bm status change. Admin 51 notified of visitor m36jho45bm status change. Admin 51 notified of visitor m36jho45bm status change. Visitor session status set to 3 for client m36jho45bm { user_id: 51, name: 'john ' } No brand ID provided, fetching visitors for all assigned brands. { user_id: 51, name: 'john ' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m36ki0nzz7 on brand chatknot Emitting visitor data for client m36jho45bm on brand chatknot Emitting visitor data for client m36ki0nzz7 on brand chatknot Emitting visitor data for client m36jho45bm on brand chatknot get chat history chat key d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm [ { session_id: 80, chat_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', served_by: 'john ', client_id: 'm36jho45bm', visitor_id: 113, chat_initiated_time: 2024-11-11T10:29:41.000Z, chat_start_time: 2024-11-11T10:29:41.000Z, chat_end_time: null, is_join: 1, is_active: 1, created_at: 2024-11-11T10:29:41.000Z, tags: null, notes: null } ] test key [ { session_id: 80 } ] 51 Emitting total unseen messages to client m36jho45bm: 1 sent the messages to client Received visitor URL update: { public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', widgetId: 'c30ffcdc-672c-4154-bdd5-6ba2e6f3ae3a-1730937386922', domain: 'chatknot.com', browser: { name: 'Google Chrome', version: '130' }, os: 'Windows', url: 'https://chatknot.com/', referrer: '', ip: '', country: '', city: '', clientId: 'm36jho45bm', joinTime: '11/11/2024, 3:32:12 PM' } Admins fetched { user_id: 51 } Admin 51 notified with event 'visitor url update' and data: { url: 'https://chatknot.com/', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', clientId: 'm36jho45bm' } { user_id: 51 } Admin 51 notified with event 'visitor url update' and data: { url: 'https://chatknot.com/', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', clientId: 'm36jho45bm' } { user_id: 53 } { user_id: 51 } Admin 51 notified with event 'visitor url update' and data: { url: 'https://chatknot.com/', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', clientId: 'm36jho45bm' } { user_id: 53 } Client seen message ID: 501 Marking message as seen for chat: d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm Message ID 501 marked as seen for chat d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm. Admins fetched { user_id: 51 } Admin 51 notified with event 'message_seen by client' and data: { client_id: 'm36jho45bm', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', is_seen: 1, message_id: '501' } { user_id: 51 } Admin 51 notified with event 'message_seen by client' and data: { client_id: 'm36jho45bm', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', is_seen: 1, message_id: '501' } { user_id: 53 } { user_id: 51 } Admin 51 notified with event 'message_seen by client' and data: { client_id: 'm36jho45bm', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', is_seen: 1, message_id: '501' } { user_id: 53 } Updating profile of client: { client_id: 'm36jho45bm', name: 'Hasnain', email: '', phone: '' } Profile updated successfully: { name: 'Hasnain' } Admins fetched { user_id: 51 } Admin 51 notified with event 'client data updated' and data: { name: 'Hasnain' } { user_id: 51 } Admin 51 notified with event 'client data updated' and data: { name: 'Hasnain' } { user_id: 53 } { user_id: 51 } Admin 51 notified with event 'client data updated' and data: { name: 'Hasnain' } { user_id: 53 } visitor status change { client_id: 'm36jho45bm', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', status: 3 } d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 public key 3 status Notification to client m36jho45bm: visitor chat status changed admins is fetched Admin 51 notified of visitor m36jho45bm status change. Admin 51 notified of visitor m36jho45bm status change. Admin 51 notified of visitor m36jho45bm status change. Visitor session status set to 3 for client m36jho45bm { user_id: 51, name: 'john ' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m36ki0nzz7 on brand chatknot Emitting visitor data for client m36jho45bm on brand chatknot { user_id: 51, name: 'john ' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m36ki0nzz7 on brand chatknot Emitting visitor data for client m36jho45bm on brand chatknot Client connected: m37akwmjnv Client connected public key d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 chatKey: d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m37akwmjnv New visitor session created for client m37akwmjnv visotor is here query have been done [] now move null No active visitor session found. Creating a new session... visitor status change { client_id: 'm37akwmjnv', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', status: 1 } d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 public key 1 status Notification to client m37akwmjnv: visitor chat status changed admins is fetched Admin 51 notified of visitor m37akwmjnv status change. Admin 51 notified of visitor m37akwmjnv status change. Admin 51 notified of visitor m37akwmjnv status change. Visitor session status set to 3 for client m37akwmjnv new client { public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', widgetId: 'c30ffcdc-672c-4154-bdd5-6ba2e6f3ae3a-1730937386922', domain: 'chatknot.com', browser: { name: 'Google Chrome', version: '130' }, os: 'Linux', url: 'https://chatknot.com/', referrer: '', ip: '', country: '', city: '', clientId: 'm37akwmjnv', joinTime: '11/11/2024, 3:32:46 PM' } Received visitor URL update: { public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', widgetId: 'c30ffcdc-672c-4154-bdd5-6ba2e6f3ae3a-1730937386922', domain: 'chatknot.com', browser: { name: 'Google Chrome', version: '130' }, os: 'Linux', url: 'https://chatknot.com/', referrer: '', ip: '', country: '', city: '', clientId: 'm37akwmjnv', joinTime: '11/11/2024, 3:32:46 PM' } No active visitor session found. Creating a new session... Admins fetched { user_id: 51 } Admin 51 notified with event 'visitor url update' and data: { url: 'https://chatknot.com/', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', clientId: 'm37akwmjnv' } { user_id: 51 } Admin 51 notified with event 'visitor url update' and data: { url: 'https://chatknot.com/', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', clientId: 'm37akwmjnv' } { user_id: 53 } { user_id: 51 } Admin 51 notified with event 'visitor url update' and data: { url: 'https://chatknot.com/', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', clientId: 'm37akwmjnv' } { user_id: 53 } reset inactivity ... d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 { inactivityTimeout: null, disconnectTimeout: null, statusTimeout: 1, lastStatus: 1, isConnected: true, public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713' } Public key: d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 New visitor session created: { sessionResult: ResultSetHeader { fieldCount: 0, affectedRows: 1, insertId: 115, info: '', serverStatus: 2, warningStatus: 0, changedRows: 0 }, visitorUpdateResult: ResultSetHeader { fieldCount: 0, affectedRows: 1, insertId: 0, info: 'Rows matched: 1 Changed: 1 Warnings: 0', serverStatus: 2, warningStatus: 0, changedRows: 1 } } Admin 51 notified of existing chat with client m37akwmjnv from Pakistan (Karachi) on brand chatknot Admin 51 notified of existing chat with client m37akwmjnv from Pakistan (Karachi) on brand chatknot Admin 51 notified of existing chat with client m37akwmjnv from Pakistan (Karachi) on brand chatknot Client m37akwmjnv disconnected Status timeout already running for client m37akwmjnv. Client connected: m37akwmjnv Client connected public key d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 chatKey: d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m37akwmjnv Existing session found for client m37akwmjnv Cleared existing inactivityTimeout for client m37akwmjnv Cleared existing statusTimeout for client m37akwmjnv Cleared existing disconnectTimeout for client m37akwmjnv visotor is here Visitor session status reset to active for client m37akwmjnv d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 public key 1 status Notification to client m37akwmjnv: Visitor status change query have been done [ { id: 115, client_id: 'm37akwmjnv', chat_session_id: null, join_time: 2024-11-11T10:32:48.000Z, left_time: null, public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', landing_url: 'https://chatknot.com/', status: 1, IP_Health: 1 } ] now move null Existing visitor session found: { id: 115, client_id: 'm37akwmjnv', chat_session_id: null, join_time: 2024-11-11T10:32:48.000Z, left_time: null, public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', landing_url: 'https://chatknot.com/', status: 1, IP_Health: 1 } visitor status { status: 1, client_id: 'm37akwmjnv' } Reconnect within one minute, using the existing session. public key 1 d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 reset inactivity ... d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 { inactivityTimeout: null, disconnectTimeout: null, statusTimeout: null, lastStatus: 1, isConnected: true, public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713' } Public key: d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 admins is fetched Admin 51 notified of visitor m37akwmjnv status change. Admin 51 notified of visitor m37akwmjnv status change. Admin 51 notified of visitor m37akwmjnv status change. visitor status change { client_id: 'm37akwmjnv', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', status: 1 } d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 public key 1 status Notification to client m37akwmjnv: visitor chat status changed admins is fetched Admin 51 notified of visitor m37akwmjnv status change. Admin 51 notified of visitor m37akwmjnv status change. Admin 51 notified of visitor m37akwmjnv status change. Visitor session status set to 3 for client m37akwmjnv get chat history chat key d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m37akwmjnv Received visitor URL update: { public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', widgetId: 'c30ffcdc-672c-4154-bdd5-6ba2e6f3ae3a-1730937386922', domain: 'chatknot.com', browser: { userAgent: 'Mozilla/5.0 (Linux; Android 10; K) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Mobile Safari/537.36', platform: 'Linux armv81', language: 'en-US' }, os: 'Android', url: 'https://chatknot.com/', referrer: '', ip: '', country: '', city: '', clientId: 'm37akwmjnv', joinTime: '11/11/2024, 3:33:12 PM' } [] [] No active chat session found. Admins fetched { user_id: 51 } Admin 51 notified with event 'visitor url update' and data: { url: 'https://chatknot.com/', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', clientId: 'm37akwmjnv' } { user_id: 51 } Admin 51 notified with event 'visitor url update' and data: { url: 'https://chatknot.com/', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', clientId: 'm37akwmjnv' } { user_id: 53 } { user_id: 51 } Admin 51 notified with event 'visitor url update' and data: { url: 'https://chatknot.com/', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', clientId: 'm37akwmjnv' } { user_id: 53 } Admin 51 disconnected Admin connected: 51 { 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7': { participants: Set(0) {}, messages: [] }, 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm': { participants: Set(0) {}, messages: [] } } 51 { role_id: 2, name: 'dev', real_name: 'john ', company_id: 1, canCreateUsers: 1, canCreateBrand: 1 } { user_id: 51, name: 'john ' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m37akwmjnv on brand chatknot Emitting visitor data for client m36ki0nzz7 on brand chatknot Emitting visitor data for client m36jho45bm on brand chatknot { user_id: 51, name: 'john ' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m37akwmjnv on brand chatknot Emitting visitor data for client m36ki0nzz7 on brand chatknot Emitting visitor data for client m36jho45bm on brand chatknot Using existing visitor session: 115 New chat session created by visitor: 81 Handling message for session: 81 Visitor added as participant in session 81 d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m37akwmjnv chatKey Visitor sent message to chat d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m37akwmjnv: Hi m37akwmjnv Number of valid numeric participants: [] All participants (including client IDs): [ 'm37akwmjnv' ] Admins fetched notifyAllAdmins: true Admin 51 notified with event 'New message blink', participant: true Admin 51 notified with event 'New message blink', participant: true No socket connection found for admin 53 Admin 51 notified with event 'New message blink', participant: true No socket connection found for admin 53 { name: null, client_id: 'm37akwmjnv', online: '2024-11-11T10:32:48.000Z', servedBy: null, viewing: 'https://chatknot.com/', link: 'https://example.com', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', join_time: '3:32 PM', visitorStatus: 1, visitor_session_id: 115, os: 'Android', ip: '119.73.97.82', country: 'Pakistan', browser: 'undefined undefined', unseenMsg: 1, brand_name: 'chatknot', realName: 'john ', userId: 51 } result of chat sessions.... [ { session_id: 81, chat_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m37akwmjnv', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', served_by: '', client_id: 'm37akwmjnv', visitor_id: 115, chat_initiated_time: 2024-11-11T10:33:29.000Z, chat_start_time: null, chat_end_time: null, is_join: 0, is_active: 1, created_at: 2024-11-11T10:33:29.000Z, tags: null, notes: null } ] No admin assigned to this client [ { session_id: 81, chat_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m37akwmjnv', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', served_by: '', client_id: 'm37akwmjnv', visitor_id: 115, chat_initiated_time: 2024-11-11T10:33:29.000Z, chat_start_time: null, chat_end_time: null, is_join: 0, is_active: 1, created_at: 2024-11-11T10:33:29.000Z, tags: null, notes: null } ] room key d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m37akwmjnv Active session exists for client: m37akwmjnv Admin 51 joined chat with client m37akwmjnv No rating found for session 81 chat message emit for comment New participant inserted Admins fetched { user_id: 51 } Admin 51 notified with event 'visitor served by update' and data: { client_id: 'm37akwmjnv', realName: 'john ', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', served_by: 'john ' } { user_id: 51 } Admin 51 notified with event 'visitor served by update' and data: { client_id: 'm37akwmjnv', realName: 'john ', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', served_by: 'john ' } { user_id: 53 } { user_id: 51 } Admin 51 notified with event 'visitor served by update' and data: { client_id: 'm37akwmjnv', realName: 'john ', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', served_by: 'john ' } { user_id: 53 } { user_id: 51, name: 'john ' } No brand ID provided, fetching visitors for all assigned brands. { user_id: 51, name: 'john ' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m37akwmjnv on brand chatknot Emitting visitor data for client m36ki0nzz7 on brand chatknot Emitting visitor data for client m36jho45bm on brand chatknot Emitting visitor data for client m37akwmjnv on brand chatknot Emitting visitor data for client m36ki0nzz7 on brand chatknot Emitting visitor data for client m36jho45bm on brand chatknot Marking all unseen messages as seen for chat: d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m37akwmjnv All unseen messages marked as seen for chat d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m37akwmjnv. Admins fetched { user_id: 51 } Admin 51 notified with event 'message_seen' and data: { client_id: 'm37akwmjnv', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', isSeen: 1 } { user_id: 51 } Admin 51 notified with event 'message_seen' and data: { client_id: 'm37akwmjnv', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', isSeen: 1 } { user_id: 53 } { user_id: 51 } Admin 51 notified with event 'message_seen' and data: { client_id: 'm37akwmjnv', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', isSeen: 1 } { user_id: 53 } Marking all unseen messages as seen for chat: d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m37akwmjnv No unseen messages found for chat d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m37akwmjnv. join_time of active session: 2024-11-11T10:32:43.000Z Visitor metadata: { os: 'Linux', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 130', city: 'Karachi', created_at: 2024-11-11T10:32:47.000Z, left_time: null } Total visitor sessions: 2 Total chat sessions: 2 Here is chat key: d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m37akwmjnv client data { name: null, client_id: 'm37akwmjnv', email: null, phone: null, notes: null, tags: null } visitor data { ip: '119.73.97.82' } visitor ip 119.73.97.82 last message id null is old chat false Here is chat key: d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m37akwmjnv client data { name: null, client_id: 'm37akwmjnv', email: null, phone: null, notes: null, tags: null } visitor data { ip: '119.73.97.82' } visitor ip 119.73.97.82 Marking all unseen messages as seen for chat: d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m37akwmjnv No unseen messages found for chat d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m37akwmjnv. last message id 504 is old chat true chat key last message id 504 all chats fetched. all chats fetched. all chats fetched. all chats fetched. all chats fetched. all chats fetched. Marking all unseen messages as seen for chat: d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m37akwmjnv No unseen messages found for chat d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m37akwmjnv. { name: 'Hasnain', client_id: 'm36jho45bm', online: '2024-11-11T10:27:28.000Z', servedBy: 'john ', viewing: 'https://chatknot.com/', link: 'https://example.com', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', join_time: '3:27 PM', visitorStatus: 3, visitor_session_id: 113, os: 'Windows', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 130', unseenMsg: 1, brand_name: 'chatknot', realName: 'john ', userId: 51 } result of chat sessions.... [ { session_id: 80, chat_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', served_by: 'john ', client_id: 'm36jho45bm', visitor_id: 113, chat_initiated_time: 2024-11-11T10:29:41.000Z, chat_start_time: 2024-11-11T10:29:41.000Z, chat_end_time: null, is_join: 1, is_active: 1, created_at: 2024-11-11T10:29:41.000Z, tags: null, notes: null } ] [ { session_id: 80, chat_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', served_by: 'john ', client_id: 'm36jho45bm', visitor_id: 113, chat_initiated_time: 2024-11-11T10:29:41.000Z, chat_start_time: 2024-11-11T10:29:41.000Z, chat_end_time: null, is_join: 1, is_active: 1, created_at: 2024-11-11T10:29:41.000Z, tags: null, notes: null } ] room key d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm Active session exists for client: m36jho45bm Admin 51 joined chat with client m36jho45bm No rating found for session 80 { user_id: 51, name: 'john ' } No brand ID provided, fetching visitors for all assigned brands. Marking all unseen messages as seen for chat: d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm { user_id: 51, name: 'john ' } No brand ID provided, fetching visitors for all assigned brands. All unseen messages marked as seen for chat d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm. Emitting visitor data for client m37akwmjnv on brand chatknot Emitting visitor data for client m36ki0nzz7 on brand chatknot Emitting visitor data for client m36jho45bm on brand chatknot Admins fetched { user_id: 51 } Admin 51 notified with event 'message_seen' and data: { client_id: 'm36jho45bm', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', isSeen: 1 } { user_id: 51 } Admin 51 notified with event 'message_seen' and data: { client_id: 'm36jho45bm', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', isSeen: 1 } { user_id: 53 } { user_id: 51 } Admin 51 notified with event 'message_seen' and data: { client_id: 'm36jho45bm', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', isSeen: 1 } { user_id: 53 } Emitting visitor data for client m37akwmjnv on brand chatknot Emitting visitor data for client m36ki0nzz7 on brand chatknot Emitting visitor data for client m36jho45bm on brand chatknot join_time of active session: 2024-11-11T10:27:23.000Z Visitor metadata: { os: 'Windows', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 130', city: 'Karachi', created_at: 2024-11-11T10:27:28.000Z, left_time: null } Total visitor sessions: 1 Total chat sessions: 1 Here is chat key: d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm client data { name: 'Hasnain', client_id: 'm36jho45bm', email: null, phone: null, notes: null, tags: null } last message id null is old chat false visitor data { ip: '119.73.97.82' } visitor ip 119.73.97.82 Marking all unseen messages as seen for chat: d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm No unseen messages found for chat d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm. Participant added. 51 [ { participant_id: 148, session_id: 80, user_id: '51', role: 'admin', join_time: 2024-11-11T10:29:41.000Z } ] Active session exists for client: 80 Admin 51 joined chat with client 80 Participant already exists. activeChats.... { 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7': { participants: Set(0) {}, messages: [] }, 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm': { participants: Set(1) { 51 }, messages: [] }, 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m37akwmjnv': { participants: Set(1) { 51 }, messages: [] } } Active session exists for client: m36jho45bm session id = 80 Admin 51 sent message to chat d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm: hi [ { status: 3 } ] 3 51 80 Emitting unseen messages to client: 1 visitor status change { client_id: 'm36jho45bm', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', status: 1 } d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 public key 1 status Notification to client m36jho45bm: visitor chat status changed admins is fetched Admin 51 notified of visitor m36jho45bm status change. Admin 51 notified of visitor m36jho45bm status change. Admin 51 notified of visitor m36jho45bm status change. Visitor session status set to 3 for client m36jho45bm { user_id: 51, name: 'john ' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m37akwmjnv on brand chatknot Emitting visitor data for client m36ki0nzz7 on brand chatknot Emitting visitor data for client m36jho45bm on brand chatknot { user_id: 51, name: 'john ' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m37akwmjnv on brand chatknot Emitting visitor data for client m36ki0nzz7 on brand chatknot Emitting visitor data for client m36jho45bm on brand chatknot Here is chat key: d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm client data { name: 'Hasnain', client_id: 'm36jho45bm', email: null, phone: null, notes: null, tags: null } visitor data { ip: '119.73.97.82' } visitor ip 119.73.97.82 last message id 500 is old chat true chat key { name: null, client_id: 'm36ki0nzz7', online: '2024-11-11T10:28:24.000Z', servedBy: 'john ', viewing: 'https://www.chatknot.com/', link: 'https://example.com', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', join_time: '3:28 PM', visitorStatus: 1, visitor_session_id: 114, os: 'Windows', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 130', unseenMsg: 0, brand_name: 'chatknot', realName: 'john ', userId: 51 } result of chat sessions.... [ { session_id: 79, chat_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', served_by: 'john ', client_id: 'm36ki0nzz7', visitor_id: 114, chat_initiated_time: 2024-11-11T10:29:33.000Z, chat_start_time: 2024-11-11T10:29:33.000Z, chat_end_time: null, is_join: 1, is_active: 1, created_at: 2024-11-11T10:29:33.000Z, tags: null, notes: null } ] [ { session_id: 79, chat_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', served_by: 'john ', client_id: 'm36ki0nzz7', visitor_id: 114, chat_initiated_time: 2024-11-11T10:29:33.000Z, chat_start_time: 2024-11-11T10:29:33.000Z, chat_end_time: null, is_join: 1, is_active: 1, created_at: 2024-11-11T10:29:33.000Z, tags: null, notes: null } ] room key d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7 Active session exists for client: m36ki0nzz7 Admin 51 joined chat with client m36ki0nzz7 No rating found for session 79 Here is chat key: d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7 client data { name: null, client_id: 'm36ki0nzz7', email: null, phone: null, notes: null, tags: null } { user_id: 51, name: 'john ' } No brand ID provided, fetching visitors for all assigned brands. { user_id: 51, name: 'john ' } No brand ID provided, fetching visitors for all assigned brands. visitor data { ip: '119.73.97.82' } visitor ip 119.73.97.82 Emitting visitor data for client m37akwmjnv on brand chatknot Emitting visitor data for client m36ki0nzz7 on brand chatknot Emitting visitor data for client m36jho45bm on brand chatknot Emitting visitor data for client m37akwmjnv on brand chatknot Emitting visitor data for client m36ki0nzz7 on brand chatknot Emitting visitor data for client m36jho45bm on brand chatknot last message id null is old chat false join_time of active session: 2024-11-11T10:28:19.000Z Visitor metadata: { os: 'Windows', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 130', city: 'Karachi', created_at: 2024-11-11T10:28:23.000Z, left_time: null } Total visitor sessions: 1 Total chat sessions: 1 last message id 498 is old chat true chat key Client m36ki0nzz7 disconnected Status timeout already running for client m36ki0nzz7. { name: 'Hasnain', client_id: 'm36jho45bm', online: '2024-11-11T10:27:28.000Z', servedBy: 'john ', viewing: 'https://chatknot.com/', link: 'https://example.com', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', join_time: '3:27 PM', visitorStatus: 1, visitor_session_id: 113, os: 'Windows', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 130', unseenMsg: 0, brand_name: 'chatknot', realName: 'john ', userId: 51 } result of chat sessions.... [ { session_id: 80, chat_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', served_by: 'john ', client_id: 'm36jho45bm', visitor_id: 113, chat_initiated_time: 2024-11-11T10:29:41.000Z, chat_start_time: 2024-11-11T10:29:41.000Z, chat_end_time: null, is_join: 1, is_active: 1, created_at: 2024-11-11T10:29:41.000Z, tags: null, notes: null } ] [ { session_id: 80, chat_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', served_by: 'john ', client_id: 'm36jho45bm', visitor_id: 113, chat_initiated_time: 2024-11-11T10:29:41.000Z, chat_start_time: 2024-11-11T10:29:41.000Z, chat_end_time: null, is_join: 1, is_active: 1, created_at: 2024-11-11T10:29:41.000Z, tags: null, notes: null } ] room key d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm Active session exists for client: m36jho45bm Admin 51 joined chat with client m36jho45bm No rating found for session 80 { user_id: 51, name: 'john ' } No brand ID provided, fetching visitors for all assigned brands. { user_id: 51, name: 'john ' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m37akwmjnv on brand chatknot Emitting visitor data for client m36ki0nzz7 on brand chatknot Emitting visitor data for client m36jho45bm on brand chatknot Emitting visitor data for client m37akwmjnv on brand chatknot Emitting visitor data for client m36ki0nzz7 on brand chatknot Emitting visitor data for client m36jho45bm on brand chatknot join_time of active session: 2024-11-11T10:27:23.000Z Visitor metadata: { os: 'Windows', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 130', city: 'Karachi', created_at: 2024-11-11T10:27:28.000Z, left_time: null } Total visitor sessions: 1 Total chat sessions: 1 Here is chat key: d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm client data { name: 'Hasnain', client_id: 'm36jho45bm', email: null, phone: null, notes: null, tags: null } visitor data { ip: '119.73.97.82' } visitor ip 119.73.97.82 last message id null is old chat false admin left the chat from d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm { participants: Set(1) { 51 }, messages: [] } { participants: Set(0) {}, messages: [] } { user_id: 51, name: 'john ' } No brand ID provided, fetching visitors for all assigned brands. { user_id: 51, name: 'john ' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m37akwmjnv on brand chatknot Emitting visitor data for client m36ki0nzz7 on brand chatknot Emitting visitor data for client m36jho45bm on brand chatknot Emitting visitor data for client m37akwmjnv on brand chatknot Emitting visitor data for client m36ki0nzz7 on brand chatknot Emitting visitor data for client m36jho45bm on brand chatknot Client connected: m36ki0nzz7 Client connected public key d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 chatKey: d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7 Existing session found for client m36ki0nzz7 Cleared existing inactivityTimeout for client m36ki0nzz7 Cleared existing statusTimeout for client m36ki0nzz7 Cleared existing disconnectTimeout for client m36ki0nzz7 visotor is here Visitor session status reset to active for client m36ki0nzz7 d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 public key 1 status Notification to client m36ki0nzz7: Visitor status change query have been done [ { id: 114, client_id: 'm36ki0nzz7', chat_session_id: 79, join_time: 2024-11-11T10:28:24.000Z, left_time: null, public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', landing_url: 'https://www.chatknot.com/', status: 1, IP_Health: 1 } ] now move null Existing visitor session found: { id: 114, client_id: 'm36ki0nzz7', chat_session_id: 79, join_time: 2024-11-11T10:28:24.000Z, left_time: null, public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', landing_url: 'https://www.chatknot.com/', status: 1, IP_Health: 1 } visitor status { status: 1, client_id: 'm36ki0nzz7' } Reconnect within one minute, using the existing session. public key 1 d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 reset inactivity ... d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 { inactivityTimeout: null, disconnectTimeout: null, statusTimeout: null, lastStatus: 1, isConnected: true, public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713' } Public key: d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 admins is fetched Admin 51 notified of visitor m36ki0nzz7 status change. Admin 51 notified of visitor m36ki0nzz7 status change. Admin 51 notified of visitor m36ki0nzz7 status change. Received visitor URL update: { public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', widgetId: 'c30ffcdc-672c-4154-bdd5-6ba2e6f3ae3a-1730937386922', domain: 'www.chatknot.com', browser: { name: 'Google Chrome', version: '130' }, os: 'Windows', url: 'https://www.chatknot.com/use-case', referrer: 'https://www.chatknot.com/', ip: '', country: '', city: '', clientId: 'm36ki0nzz7', joinTime: '11/11/2024, 3:34:19 PM' } Admins fetched { user_id: 51 } Admin 51 notified with event 'visitor url update' and data: { url: 'https://www.chatknot.com/use-case', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', clientId: 'm36ki0nzz7' } { user_id: 51 } Admin 51 notified with event 'visitor url update' and data: { url: 'https://www.chatknot.com/use-case', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', clientId: 'm36ki0nzz7' } { user_id: 53 } { user_id: 51 } Admin 51 notified with event 'visitor url update' and data: { url: 'https://www.chatknot.com/use-case', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', clientId: 'm36ki0nzz7' } { user_id: 53 } visitor status change { client_id: 'm36ki0nzz7', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', status: 1 } d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 public key 1 status Notification to client m36ki0nzz7: visitor chat status changed get chat history chat key d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7 admins is fetched Admin 51 notified of visitor m36ki0nzz7 status change. Admin 51 notified of visitor m36ki0nzz7 status change. Admin 51 notified of visitor m36ki0nzz7 status change. Visitor session status set to 3 for client m36ki0nzz7 [ { session_id: 79, chat_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', served_by: 'john ', client_id: 'm36ki0nzz7', visitor_id: 114, chat_initiated_time: 2024-11-11T10:29:33.000Z, chat_start_time: 2024-11-11T10:29:33.000Z, chat_end_time: null, is_join: 1, is_active: 1, created_at: 2024-11-11T10:29:33.000Z, tags: null, notes: null } ] test key [ { session_id: 79 } ] 51 Emitting total unseen messages to client m36ki0nzz7: 0 sent the messages to client { name: null, client_id: 'm36ki0nzz7', online: '2024-11-11T10:28:24.000Z', servedBy: 'john ', viewing: 'https://www.chatknot.com/', link: 'https://example.com', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', join_time: '3:28 PM', visitorStatus: 1, visitor_session_id: 114, os: 'Windows', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 130', unseenMsg: 0, brand_name: 'chatknot', realName: 'john ', userId: 51 } result of chat sessions.... [ { session_id: 79, chat_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', served_by: 'john ', client_id: 'm36ki0nzz7', visitor_id: 114, chat_initiated_time: 2024-11-11T10:29:33.000Z, chat_start_time: 2024-11-11T10:29:33.000Z, chat_end_time: null, is_join: 1, is_active: 1, created_at: 2024-11-11T10:29:33.000Z, tags: null, notes: null } ] [ { session_id: 79, chat_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', served_by: 'john ', client_id: 'm36ki0nzz7', visitor_id: 114, chat_initiated_time: 2024-11-11T10:29:33.000Z, chat_start_time: 2024-11-11T10:29:33.000Z, chat_end_time: null, is_join: 1, is_active: 1, created_at: 2024-11-11T10:29:33.000Z, tags: null, notes: null } ] room key d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7 Active session exists for client: m36ki0nzz7 Admin 51 joined chat with client m36ki0nzz7 No rating found for session 79 { user_id: 51, name: 'john ' } No brand ID provided, fetching visitors for all assigned brands. { user_id: 51, name: 'john ' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m37akwmjnv on brand chatknot Emitting visitor data for client m36ki0nzz7 on brand chatknot Emitting visitor data for client m36jho45bm on brand chatknot Emitting visitor data for client m37akwmjnv on brand chatknot Emitting visitor data for client m36ki0nzz7 on brand chatknot Emitting visitor data for client m36jho45bm on brand chatknot join_time of active session: 2024-11-11T10:28:19.000Z Visitor metadata: { os: 'Windows', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 130', city: 'Karachi', created_at: 2024-11-11T10:28:23.000Z, left_time: null } Total visitor sessions: 1 Total chat sessions: 1 Here is chat key: d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7 client data { name: null, client_id: 'm36ki0nzz7', email: null, phone: null, notes: null, tags: null } visitor data { ip: '119.73.97.82' } visitor ip 119.73.97.82 last message id null is old chat false Received client data update: { client_id: 'm36ki0nzz7', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', name: '', email: '', phone: '', notes: '', tags: [] } Client data updated successfully for client_id: m36ki0nzz7 Chat session tags updated successfully for chat_key: d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7 Admins fetched { user_id: 51 } Admin 51 notified with event 'client data updated' and data: { client_id: 'm36ki0nzz7', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', name: '', email: '', phone: '', notes: '', tags: [] } { user_id: 51 } Admin 51 notified with event 'client data updated' and data: { client_id: 'm36ki0nzz7', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', name: '', email: '', phone: '', notes: '', tags: [] } { user_id: 53 } { user_id: 51 } Admin 51 notified with event 'client data updated' and data: { client_id: 'm36ki0nzz7', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', name: '', email: '', phone: '', notes: '', tags: [] } { user_id: 53 } last message id 498 is old chat true chat key Updating profile of client: { client_id: 'm36ki0nzz7', name: 'abcd', email: '', phone: '' } Profile updated successfully: { name: 'abcd' } Admins fetched { user_id: 51 } Admin 51 notified with event 'client data updated' and data: { name: 'abcd' } { user_id: 51 } Admin 51 notified with event 'client data updated' and data: { name: 'abcd' } { user_id: 53 } { user_id: 51 } Admin 51 notified with event 'client data updated' and data: { name: 'abcd' } { user_id: 53 } admin left the chat from d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7 { participants: Set(1) { 51 }, messages: [] } { participants: Set(0) {}, messages: [] } { user_id: 51, name: 'john ' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m37akwmjnv on brand chatknot Emitting visitor data for client m36ki0nzz7 on brand chatknot Emitting visitor data for client m36jho45bm on brand chatknot { name: 'abcd', client_id: 'm36ki0nzz7', online: '2024-11-11T10:28:24.000Z', servedBy: 'john ', viewing: 'https://www.chatknot.com/', link: 'https://example.com', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', join_time: '3:28 PM', visitorStatus: 1, visitor_session_id: 114, os: 'Windows', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 130', unseenMsg: 0, brand_name: 'chatknot', realName: 'john ', userId: 51 } result of chat sessions.... [ { session_id: 79, chat_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', served_by: 'john ', client_id: 'm36ki0nzz7', visitor_id: 114, chat_initiated_time: 2024-11-11T10:29:33.000Z, chat_start_time: 2024-11-11T10:29:33.000Z, chat_end_time: null, is_join: 1, is_active: 1, created_at: 2024-11-11T10:29:33.000Z, tags: '[]', notes: '' } ] [ { session_id: 79, chat_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', served_by: 'john ', client_id: 'm36ki0nzz7', visitor_id: 114, chat_initiated_time: 2024-11-11T10:29:33.000Z, chat_start_time: 2024-11-11T10:29:33.000Z, chat_end_time: null, is_join: 1, is_active: 1, created_at: 2024-11-11T10:29:33.000Z, tags: '[]', notes: '' } ] room key d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7 Active session exists for client: m36ki0nzz7 Admin 51 joined chat with client m36ki0nzz7 No rating found for session 79 { user_id: 51, name: 'john ' } No brand ID provided, fetching visitors for all assigned brands. { user_id: 51, name: 'john ' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m37akwmjnv on brand chatknot Emitting visitor data for client m36ki0nzz7 on brand chatknot Emitting visitor data for client m36jho45bm on brand chatknot Emitting visitor data for client m37akwmjnv on brand chatknot Emitting visitor data for client m36ki0nzz7 on brand chatknot Emitting visitor data for client m36jho45bm on brand chatknot join_time of active session: 2024-11-11T10:28:19.000Z Visitor metadata: { os: 'Windows', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 130', city: 'Karachi', created_at: 2024-11-11T10:28:23.000Z, left_time: null } Total visitor sessions: 1 Total chat sessions: 1 Here is chat key: d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7 client data { name: 'abcd', client_id: 'm36ki0nzz7', email: '', phone: '', notes: '', tags: '[]' } visitor data { ip: '119.73.97.82' } visitor ip 119.73.97.82 last message id null is old chat false Client seen message ID: 506 Marking message as seen for chat: d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm Message ID 506 marked as seen for chat d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm. Admins fetched { user_id: 51 } Admin 51 notified with event 'message_seen by client' and data: { client_id: 'm36jho45bm', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', is_seen: 1, message_id: '506' } { user_id: 51 } Admin 51 notified with event 'message_seen by client' and data: { client_id: 'm36jho45bm', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', is_seen: 1, message_id: '506' } { user_id: 53 } { user_id: 51 } Admin 51 notified with event 'message_seen by client' and data: { client_id: 'm36jho45bm', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', is_seen: 1, message_id: '506' } { user_id: 53 } Admin 51 disconnected Client connected: m3cw0vdzqw Client connected public key bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082 chatKey: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw New visitor session created for client m3cw0vdzqw visotor is here query have been done [] now move null No active visitor session found. Creating a new session... visitor status change { client_id: 'm3cw0vdzqw', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', status: 1 } bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082 public key 1 status Notification to client m3cw0vdzqw: visitor chat status changed admins is fetched Visitor session status set to 3 for client m3cw0vdzqw new client { public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', widgetId: 'd8c0c514-532f-4060-b105-151163499422-1731001762249', domain: 'swanbookpublishers.com', browser: { name: 'Google Chrome', version: '130' }, os: 'Windows', url: 'https://swanbookpublishers.com/', referrer: '', ip: '', country: '', city: '', clientId: 'm3cw0vdzqw', joinTime: '11/11/2024, 3:35:41 PM' } Received visitor URL update: { public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', widgetId: 'd8c0c514-532f-4060-b105-151163499422-1731001762249', domain: 'swanbookpublishers.com', browser: { name: 'Google Chrome', version: '130' }, os: 'Windows', url: 'https://swanbookpublishers.com/', referrer: '', ip: '', country: '', city: '', clientId: 'm3cw0vdzqw', joinTime: '11/11/2024, 3:35:41 PM' } No active visitor session found. Creating a new session... Admins fetched { user_id: 60 } { user_id: 61 } { user_id: 62 } reset inactivity ... bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082 { inactivityTimeout: null, disconnectTimeout: null, statusTimeout: 1, lastStatus: 1, isConnected: true, public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082' } Public key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082 New visitor session created: { sessionResult: ResultSetHeader { fieldCount: 0, affectedRows: 1, insertId: 116, info: '', serverStatus: 2, warningStatus: 0, changedRows: 0 }, visitorUpdateResult: ResultSetHeader { fieldCount: 0, affectedRows: 1, insertId: 0, info: 'Rows matched: 1 Changed: 1 Warnings: 0', serverStatus: 2, warningStatus: 0, changedRows: 1 } } admin@chatknot.com admin@11009 61 { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } 61 { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } Admin connected: 61 { 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7': { participants: Set(0) {}, messages: [] }, 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm': { participants: Set(0) {}, messages: [] }, 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m37akwmjnv': { participants: Set(0) {}, messages: [] } } eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYxLCJpYXQiOjE3MzEzMjEzNTYsImV4cCI6MTczMTkyNjE1Nn0.aJGP2YGUv7nTVhlEAo0nmROR2s1J1QGzrLyZYuSkv3k user { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } { userId: 61, role: 2, company_id: 16 } { userId: 61, role: 2, company_id: 16 } { user_id: 61, name: 'Admin' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers { user_id: 61, name: 'Admin' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Admin 61 disconnected 61 { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } Admin connected: 61 { 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7': { participants: Set(0) {}, messages: [] }, 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm': { participants: Set(0) {}, messages: [] }, 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m37akwmjnv': { participants: Set(0) {}, messages: [] } } { user_id: 61, name: 'Admin' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers { user_id: 61, name: 'Admin' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Admin 61 disconnected 61 { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } Admin connected: 61 { 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7': { participants: Set(0) {}, messages: [] }, 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm': { participants: Set(0) {}, messages: [] }, 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m37akwmjnv': { participants: Set(0) {}, messages: [] } } { user_id: 61, name: 'Admin' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers { user_id: 61, name: 'Admin' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Admin 61 disconnected 61 { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } 61 { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } Admin connected: 61 { 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7': { participants: Set(0) {}, messages: [] }, 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm': { participants: Set(0) {}, messages: [] }, 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m37akwmjnv': { participants: Set(0) {}, messages: [] } } { user_id: 61, name: 'Admin' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYxLCJpYXQiOjE3MzEzMjEzNTYsImV4cCI6MTczMTkyNjE1Nn0.aJGP2YGUv7nTVhlEAo0nmROR2s1J1QGzrLyZYuSkv3k user { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } { userId: 61, role: 2, company_id: 16 } { userId: 61, role: 2, company_id: 16 } eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYxLCJpYXQiOjE3MzEzMjEzNTYsImV4cCI6MTczMTkyNjE1Nn0.aJGP2YGUv7nTVhlEAo0nmROR2s1J1QGzrLyZYuSkv3k user { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } { userId: 61, role: 2, company_id: 16 } fetching users fetching users 2 [ { id: 60, real_name: 'Jennifer Conner', email: 'jennifer.conner@chatknot.com', role_id: 3, designation: 'Sales Representative', company_id: 16, created_at: 2024-11-07T17:42:06.000Z, status: 1, name: 'Jennifer Conner', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' }, { id: 61, real_name: 'Admin', email: 'admin@chatknot.com', role_id: 2, designation: 'Admin', company_id: 16, created_at: 2024-11-07T17:43:08.000Z, status: 1, name: 'Admin', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' }, { id: 62, real_name: 'Melissa Richards', email: 'melissa.richards@chatknot.com', role_id: 3, designation: 'Sales Representative', company_id: 16, created_at: 2024-11-07T17:45:02.000Z, status: 1, name: 'Melissa Richards', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' } ] { user_id: 61, name: 'Admin' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Admin 61 disconnected 61 { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } Admin connected: 61 { 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7': { participants: Set(0) {}, messages: [] }, 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm': { participants: Set(0) {}, messages: [] }, 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m37akwmjnv': { participants: Set(0) {}, messages: [] } } { user_id: 61, name: 'Admin' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYxLCJpYXQiOjE3MzEzMjEzNTYsImV4cCI6MTczMTkyNjE1Nn0.aJGP2YGUv7nTVhlEAo0nmROR2s1J1QGzrLyZYuSkv3k user { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } { userId: 61, role: 2, company_id: 16 } fetching users fetching users 2 [ { id: 60, real_name: 'Jennifer Conner', email: 'jennifer.conner@chatknot.com', role_id: 3, designation: 'Sales Representative', company_id: 16, created_at: 2024-11-07T17:42:06.000Z, status: 1, name: 'Jennifer Conner', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' }, { id: 61, real_name: 'Admin', email: 'admin@chatknot.com', role_id: 2, designation: 'Admin', company_id: 16, created_at: 2024-11-07T17:43:08.000Z, status: 1, name: 'Admin', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' }, { id: 62, real_name: 'Melissa Richards', email: 'melissa.richards@chatknot.com', role_id: 3, designation: 'Sales Representative', company_id: 16, created_at: 2024-11-07T17:45:02.000Z, status: 1, name: 'Melissa Richards', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' } ] No active visitor session found. Fetching the last session. join_time of last session: 2024-11-09T19:08:57.000Z left_time of last session: 2024-11-09T19:23:57.000Z Visitor metadata: { os: 'Windows', ip: '43.246.224.131', country: 'Pakistan', browser: 'Google Chrome 130', city: 'Unknown', created_at: 2024-11-09T19:09:00.000Z, left_time: 2024-11-09T19:23:57.000Z } Total visitor sessions: 1 Total chat sessions: 0 Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3ajhav2i4 fetching urls for history... client id m3ajhav2i4 session id 110 fetching urls for history... client id m3ajhav2i4 session id 110 No active session found. Fetching the last session. client data null Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37p7v3lyv fetching urls for history... client id m37p7v3lyv session id 109 fetching urls for history... client id m37p7v3lyv session id 109 No active session found. Fetching the last session. client data { name: 'Nasir android', client_id: 'm37p7v3lyv', email: 'nacirzia@gmail.com', phone: '6014635923', notes: null, tags: null } visitor data { ip: '154.198.113.225' } visitor ip 154.198.113.225 No active visitor session found. Fetching the last session. join_time of last session: 2024-11-09T15:47:51.000Z left_time of last session: 2024-11-09T15:49:04.000Z Visitor metadata: { os: 'Android', ip: '154.198.107.208', country: 'Pakistan', browser: 'Google Chrome 130', city: 'Islamabad', created_at: 2024-11-09T15:47:52.000Z, left_time: 2024-11-09T15:49:04.000Z } Total visitor sessions: 4 Total chat sessions: 4 Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37qf3owkc No active session found. Fetching the last session. client data { name: 'Hasnain phone', client_id: 'm37qf3owkc', email: null, phone: null, notes: null, tags: null } visitor data { ip: '154.198.123.30' } visitor ip 154.198.123.30 fetching urls for history... client id m37qf3owkc session id 107 fetching urls for history... client id m37qf3owkc session id 107 No active visitor session found. Fetching the last session. join_time of last session: 2024-11-09T12:51:43.000Z left_time of last session: 2024-11-09T12:53:35.000Z Visitor metadata: { os: 'Android', ip: '154.198.123.30', country: 'Pakistan', browser: 'Google Chrome 130', city: 'Islamabad', created_at: 2024-11-09T12:51:47.000Z, left_time: 2024-11-09T12:53:35.000Z } Total visitor sessions: 9 Total chat sessions: 6 60 { role_id: 3, name: 'Jennifer Conner', real_name: 'Jennifer Conner', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } jennifer.conner@chatknot.com a6muuaii 60 { role_id: 3, name: 'Jennifer Conner', real_name: 'Jennifer Conner', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } 60 { role_id: 3, name: 'Jennifer Conner', real_name: 'Jennifer Conner', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } Admin connected: 60 { 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7': { participants: Set(0) {}, messages: [] }, 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm': { participants: Set(0) {}, messages: [] }, 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m37akwmjnv': { participants: Set(0) {}, messages: [] } } No active visitor session found. Fetching the last session. join_time of last session: 2024-11-08T18:52:20.000Z left_time of last session: 2024-11-08T18:52:57.000Z Visitor metadata: { os: 'Windows', ip: '103.196.163.26', country: 'Pakistan', browser: 'undefined undefined', city: 'Karachi', created_at: 2024-11-08T18:52:24.000Z, left_time: 2024-11-08T18:52:57.000Z } Total visitor sessions: 4 Total chat sessions: 2 { user_id: 60, name: 'Jennifer Conner' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37blee5iw No active session found. Fetching the last session. client data { name: null, client_id: 'm37blee5iw', email: null, phone: null, notes: null, tags: null } visitor data { ip: '103.196.163.26' } visitor ip 103.196.163.26 last message id null is old chat false { user_id: 60, name: 'Jennifer Conner' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37blee5iw No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37blee5iw. Admin 60 disconnected Client connected: m37p7v3lyv Client connected public key bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082 chatKey: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37p7v3lyv New visitor session created for client m37p7v3lyv visotor is here query have been done [] now move null No active visitor session found. Creating a new session... visitor status change { client_id: 'm37p7v3lyv', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', status: 1 } bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082 public key 1 status Notification to client m37p7v3lyv: visitor chat status changed admins is fetched Admin 61 notified of visitor m37p7v3lyv status change. Visitor session status set to 3 for client m37p7v3lyv new client { public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', widgetId: 'd8c0c514-532f-4060-b105-151163499422-1731001762249', domain: 'swanbookpublishers.com', browser: { name: 'Google Chrome', version: '130' }, os: 'Android', url: 'https://swanbookpublishers.com/', referrer: '', ip: '', country: '', city: '', clientId: 'm37p7v3lyv', joinTime: '11/11/2024, 15:38:26' } Received visitor URL update: { public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', widgetId: 'd8c0c514-532f-4060-b105-151163499422-1731001762249', domain: 'swanbookpublishers.com', browser: { name: 'Google Chrome', version: '130' }, os: 'Android', url: 'https://swanbookpublishers.com/', referrer: '', ip: '', country: '', city: '', clientId: 'm37p7v3lyv', joinTime: '11/11/2024, 15:38:26' } No active visitor session found. Creating a new session... Admins fetched { user_id: 60 } { user_id: 61 } Admin 61 notified with event 'visitor url update' and data: { url: 'https://swanbookpublishers.com/', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', clientId: 'm37p7v3lyv' } { user_id: 62 } reset inactivity ... bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082 { inactivityTimeout: null, disconnectTimeout: null, statusTimeout: 1, lastStatus: 1, isConnected: true, public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082' } Public key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082 New visitor session created: { sessionResult: ResultSetHeader { fieldCount: 0, affectedRows: 1, insertId: 117, info: '', serverStatus: 2, warningStatus: 0, changedRows: 0 }, visitorUpdateResult: ResultSetHeader { fieldCount: 0, affectedRows: 1, insertId: 0, info: 'Rows matched: 1 Changed: 1 Warnings: 0', serverStatus: 2, warningStatus: 0, changedRows: 1 } } Admin 61 notified of existing chat with client m37p7v3lyv from Pakistan (Karachi) on brand Swan Book Publishers Using existing visitor session: 117 New chat session created by visitor: 82 Handling message for session: 82 Visitor added as participant in session 82 bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37p7v3lyv chatKey Visitor sent message to chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37p7v3lyv: Hi m37p7v3lyv Number of valid numeric participants: [] All participants (including client IDs): [ 'm37p7v3lyv' ] Admins fetched notifyAllAdmins: true No socket connection found for admin 60 Admin 61 notified with event 'New message blink', participant: true No socket connection found for admin 62 Active session exists for client: m37p7v3lyv Handling message for session: 82 bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37p7v3lyv chatKey Visitor sent message to chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37p7v3lyv: Test m37p7v3lyv Number of valid numeric participants: [] All participants (including client IDs): [ 'm37p7v3lyv' ] Admins fetched notifyAllAdmins: true No socket connection found for admin 60 Admin 61 notified with event 'New message blink', participant: true No socket connection found for admin 62 melissa.richards@chatknot.com zoSDnrTc Active session exists for client: m37p7v3lyv Handling message for session: 82 bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37p7v3lyv chatKey Visitor sent message to chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37p7v3lyv: Hello m37p7v3lyv Number of valid numeric participants: [] All participants (including client IDs): [ 'm37p7v3lyv' ] Admins fetched notifyAllAdmins: true No socket connection found for admin 60 Admin 61 notified with event 'New message blink', participant: true No socket connection found for admin 62 62 { role_id: 3, name: 'Melissa Richards', real_name: 'Melissa Richards', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } Client m37p7v3lyv disconnected Status timeout already running for client m37p7v3lyv. Client m37akwmjnv disconnected Status timeout already running for client m37akwmjnv. melissa.richards@chatknot.com zoSDnrTc 62 { role_id: 3, name: 'Melissa Richards', real_name: 'Melissa Richards', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } Handling disconnection for: m37p7v3lyv bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082 Inactivity timeout cleared for client m37p7v3lyv Handled final disconnection for client m37p7v3lyv bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082 public key 4 status Notification to client m37p7v3lyv: client disconnected Visitor session status set to 4 for client m37p7v3lyv Status updated to 4 after disconnection for client m37p7v3lyv Chat session set to inactive for client m37p7v3lyv admins is fetched Admin 61 notified of visitor m37p7v3lyv status change. Admins fetched { user_id: 60 } { user_id: 61 } Admin 61 notified with event 'client History updated' and data: { client_id: 'm37p7v3lyv', client_name: 'Nasir android', served_by: '', chat_session_id: 82, brand_name: 'Swan Book Publishers', landing_url: 'https://swanbookpublishers.com/', IP_Health: 1, created_at: 2024-11-11T10:38:25.000Z, ip: '119.73.97.82', visitor_session_id: 117, country: 'Pakistan', browser: 'Google Chrome 130', os: 'Android', join_time: 2024-11-11T10:38:27.000Z, left_time: 2024-11-11T10:39:14.000Z } { user_id: 62 } 62 { role_id: 3, name: 'Melissa Richards', real_name: 'Melissa Richards', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } 62 { role_id: 3, name: 'Melissa Richards', real_name: 'Melissa Richards', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } Admin connected: 62 { 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7': { participants: Set(0) {}, messages: [] }, 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm': { participants: Set(0) {}, messages: [] }, 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m37akwmjnv': { participants: Set(0) {}, messages: [] } } { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Admin 62 disconnected Handling disconnection for: m37akwmjnv d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 Inactivity timeout cleared for client m37akwmjnv Handled final disconnection for client m37akwmjnv d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 public key 4 status Notification to client m37akwmjnv: client disconnected Visitor session status set to 4 for client m37akwmjnv Status updated to 4 after disconnection for client m37akwmjnv Chat session set to inactive for client m37akwmjnv admins is fetched Admins fetched { user_id: 51 } { user_id: 51 } { user_id: 53 } { user_id: 51 } { user_id: 53 } 60 { role_id: 3, name: 'Jennifer Conner', real_name: 'Jennifer Conner', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } Admin connected: 60 { 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7': { participants: Set(0) {}, messages: [] }, 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm': { participants: Set(0) {}, messages: [] } } No active visitor session found. Fetching the last session. join_time of last session: 2024-11-08T18:52:20.000Z left_time of last session: 2024-11-08T18:52:57.000Z Visitor metadata: { os: 'Windows', ip: '103.196.163.26', country: 'Pakistan', browser: 'undefined undefined', city: 'Karachi', created_at: 2024-11-08T18:52:24.000Z, left_time: 2024-11-08T18:52:57.000Z } Total visitor sessions: 4 Total chat sessions: 2 { user_id: 60, name: 'Jennifer Conner' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37blee5iw No active session found. Fetching the last session. client data { name: null, client_id: 'm37blee5iw', email: null, phone: null, notes: null, tags: null } visitor data { ip: '103.196.163.26' } visitor ip 103.196.163.26 last message id null is old chat false { user_id: 60, name: 'Jennifer Conner' } No brand ID provided, fetching visitors for all assigned brands. Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37blee5iw No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37blee5iw. Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Admin 60 disconnected Admin connected: 60 { 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7': { participants: Set(0) {}, messages: [] }, 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm': { participants: Set(0) {}, messages: [] } } 60 { role_id: 3, name: 'Jennifer Conner', real_name: 'Jennifer Conner', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } { user_id: 60, name: 'Jennifer Conner' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37blee5iw No active session found. Fetching the last session. No active visitor session found. Fetching the last session. client data { name: null, client_id: 'm37blee5iw', email: null, phone: null, notes: null, tags: null } join_time of last session: 2024-11-08T18:52:20.000Z left_time of last session: 2024-11-08T18:52:57.000Z Visitor metadata: { os: 'Windows', ip: '103.196.163.26', country: 'Pakistan', browser: 'undefined undefined', city: 'Karachi', created_at: 2024-11-08T18:52:24.000Z, left_time: 2024-11-08T18:52:57.000Z } visitor data { ip: '103.196.163.26' } visitor ip 103.196.163.26 Total visitor sessions: 4 Total chat sessions: 2 last message id null is old chat false { user_id: 60, name: 'Jennifer Conner' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Admin 60 disconnected 60 { role_id: 3, name: 'Jennifer Conner', real_name: 'Jennifer Conner', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } Admin connected: 60 { 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7': { participants: Set(0) {}, messages: [] }, 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm': { participants: Set(0) {}, messages: [] } } No active visitor session found. Fetching the last session. join_time of last session: 2024-11-08T18:52:20.000Z left_time of last session: 2024-11-08T18:52:57.000Z Visitor metadata: { os: 'Windows', ip: '103.196.163.26', country: 'Pakistan', browser: 'undefined undefined', city: 'Karachi', created_at: 2024-11-08T18:52:24.000Z, left_time: 2024-11-08T18:52:57.000Z } Total visitor sessions: 4 Total chat sessions: 2 Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37blee5iw No active session found. Fetching the last session. client data { name: null, client_id: 'm37blee5iw', email: null, phone: null, notes: null, tags: null } visitor data { ip: '103.196.163.26' } visitor ip 103.196.163.26 { user_id: 60, name: 'Jennifer Conner' } No brand ID provided, fetching visitors for all assigned brands. last message id null is old chat false Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers { user_id: 60, name: 'Jennifer Conner' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37blee5iw No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37blee5iw. Admin 60 disconnected 62 { role_id: 3, name: 'Melissa Richards', real_name: 'Melissa Richards', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } Admin connected: 62 { 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7': { participants: Set(0) {}, messages: [] }, 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm': { participants: Set(0) {}, messages: [] } } { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers { name: null, client_id: 'm39hqiy9ez', online: '2024-11-09T01:32:23.000Z', servedBy: null, viewing: 'https://www.swanbookpublishers.com/', link: 'https://example.com', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', join_time: '6:32 AM', visitorStatus: 2, visitor_session_id: 104, os: null, ip: null, country: null, browser: null, unseenMsg: 0, brand_name: 'Swan Book Publishers', realName: 'Melissa Richards', userId: 62 } result of chat sessions.... [] Successfully updated visitor session with chat_session_id: 83 No rating found for session 83 Client with ID m39hqiy9ez is not connected. [ { user_id: 60 }, { user_id: 61 }, { user_id: 62 } ] Admin 61 notified of visitor undefined served by update. Admin 62 notified of visitor undefined served by update. new session served by emitted Admin 62 joined chat with client m39hqiy9ez chat message emit for comment Chat session updated as joined: 1 { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez. join_time of active session: 2024-11-09T01:32:18.000Z Error fetching client metadata: Error: Error fetching visitor metadata: No metadata found for the provided client_id and join_time. at Object.getVisitorMetadata (/home/vchat/public_html/backend.vchat.ourprojectdemo.com/models/ClientModel.js:283:13) at process.processTicksAndRejections (node:internal/process/task_queues:95:5) at async fetchClientMetadata (/home/vchat/public_html/backend.vchat.ourprojectdemo.com/controllers/ClientController.js:172:24) Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez No active session found. Fetching the last session. client data null last message id null is old chat false Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez No active session found. Fetching the last session. client data null Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez. { name: null, client_id: 'm3cw0vdzqw', online: '2024-11-11T10:35:40.000Z', servedBy: null, viewing: 'https://swanbookpublishers.com/', link: 'https://example.com', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', join_time: '3:35 PM', visitorStatus: 1, visitor_session_id: 116, os: 'Windows', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 130', unseenMsg: 0, brand_name: 'Swan Book Publishers', realName: 'Melissa Richards', userId: 62 } result of chat sessions.... [] { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Successfully updated visitor session with chat_session_id: 84 No rating found for session 84 No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw. Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers [ { user_id: 60 }, { user_id: 61 }, { user_id: 62 } ] Admin 61 notified of visitor undefined served by update. Admin 62 notified of visitor undefined served by update. new session served by emitted Admin 62 joined chat with client m3cw0vdzqw chat message emit for comment Chat session updated as joined: 1 Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw. Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw. Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw client data { name: null, client_id: 'm3cw0vdzqw', email: null, phone: null, notes: null, tags: null } visitor data { ip: '119.73.97.82' } visitor ip 119.73.97.82 last message id null is old chat false join_time of active session: 2024-11-11T10:35:35.000Z Visitor metadata: { os: 'Windows', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 130', city: 'Karachi', created_at: 2024-11-11T10:35:39.000Z, left_time: null } Total visitor sessions: 1 Total chat sessions: 1 Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw client data { name: null, client_id: 'm3cw0vdzqw', email: null, phone: null, notes: null, tags: null } visitor data { ip: '119.73.97.82' } visitor ip 119.73.97.82 Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw. admin left the chat from bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw { participants: Set(1) { 62 }, messages: [] } { participants: Set(0) {}, messages: [] } { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers { name: null, client_id: 'm3cw0vdzqw', online: '2024-11-11T10:35:40.000Z', servedBy: 'Melissa Richards', viewing: 'https://swanbookpublishers.com/', link: 'https://example.com', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', join_time: '3:35 PM', visitorStatus: 1, visitor_session_id: 116, os: 'Windows', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 130', unseenMsg: 0, brand_name: 'Swan Book Publishers', realName: 'Melissa Richards', userId: 62 } result of chat sessions.... [ { session_id: 84, chat_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', served_by: 'Melissa Richards', client_id: 'm3cw0vdzqw', visitor_id: 116, chat_initiated_time: 2024-11-11T10:40:41.000Z, chat_start_time: 2024-11-11T10:40:41.000Z, chat_end_time: null, is_join: 1, is_active: 1, created_at: 2024-11-11T10:40:41.000Z, tags: null, notes: null } ] [ { session_id: 84, chat_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', served_by: 'Melissa Richards', client_id: 'm3cw0vdzqw', visitor_id: 116, chat_initiated_time: 2024-11-11T10:40:41.000Z, chat_start_time: 2024-11-11T10:40:41.000Z, chat_end_time: null, is_join: 1, is_active: 1, created_at: 2024-11-11T10:40:41.000Z, tags: null, notes: null } ] room key bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw Active session exists for client: m3cw0vdzqw Admin 62 joined chat with client m3cw0vdzqw No rating found for session 84 { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. join_time of active session: 2024-11-11T10:35:35.000Z Visitor metadata: { os: 'Windows', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 130', city: 'Karachi', created_at: 2024-11-11T10:35:39.000Z, left_time: null } Total visitor sessions: 1 Total chat sessions: 1 Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw client data { name: null, client_id: 'm3cw0vdzqw', email: null, phone: null, notes: null, tags: null } visitor data { ip: '119.73.97.82' } visitor ip 119.73.97.82 last message id null is old chat false Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw. admin left the chat from bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw { participants: Set(1) { 62 }, messages: [] } { participants: Set(0) {}, messages: [] } { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Client connected: m37btv8az1 Client connected public key 4c142a68-2b4e-48c1-8cf5-fc7256f9f31b-1730982548163 chatKey: 4c142a68-2b4e-48c1-8cf5-fc7256f9f31b-1730982548163_m37btv8az1 New visitor session created for client m37btv8az1 visotor is here query have been done [] now move null No active visitor session found. Creating a new session... visitor status change { client_id: 'm37btv8az1', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', status: 1 } bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082 public key 1 status Notification to client m37btv8az1: visitor chat status changed admins is fetched Admin 61 notified of visitor m37btv8az1 status change. Admin 62 notified of visitor m37btv8az1 status change. Visitor session status set to 3 for client m37btv8az1 new client { public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', widgetId: 'd8c0c514-532f-4060-b105-151163499422-1731001762249', domain: 'swanbookpublishers.com', browser: { name: 'Google Chrome', version: '130' }, os: 'Windows', url: 'https://swanbookpublishers.com/', referrer: '', ip: '', country: '', city: '', clientId: 'm37btv8az1', joinTime: '11/11/2024, 3:41:36 PM' } Received visitor URL update: { public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', widgetId: 'd8c0c514-532f-4060-b105-151163499422-1731001762249', domain: 'swanbookpublishers.com', browser: { name: 'Google Chrome', version: '130' }, os: 'Windows', url: 'https://swanbookpublishers.com/', referrer: '', ip: '', country: '', city: '', clientId: 'm37btv8az1', joinTime: '11/11/2024, 3:41:36 PM' } No active visitor session found. Creating a new session... Admins fetched { user_id: 60 } { user_id: 61 } Admin 61 notified with event 'visitor url update' and data: { url: 'https://swanbookpublishers.com/', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', clientId: 'm37btv8az1' } { user_id: 62 } Admin 62 notified with event 'visitor url update' and data: { url: 'https://swanbookpublishers.com/', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', clientId: 'm37btv8az1' } reset inactivity ... bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082 { inactivityTimeout: null, disconnectTimeout: null, statusTimeout: 1, lastStatus: 1, isConnected: true, public_key: '4c142a68-2b4e-48c1-8cf5-fc7256f9f31b-1730982548163' } Public key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082 New visitor session created: { sessionResult: ResultSetHeader { fieldCount: 0, affectedRows: 1, insertId: 118, info: '', serverStatus: 2, warningStatus: 0, changedRows: 0 }, visitorUpdateResult: ResultSetHeader { fieldCount: 0, affectedRows: 1, insertId: 0, info: 'Rows matched: 1 Changed: 1 Warnings: 0', serverStatus: 2, warningStatus: 0, changedRows: 1 } } Admin 61 notified of existing chat with client m37btv8az1 from Pakistan (Karachi) on brand Swan Book Publishers Admin 62 notified of existing chat with client m37btv8az1 from Pakistan (Karachi) on brand Swan Book Publishers Inactivity timeout triggered for client: m36jho45bm d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 public key 2 status Notification to client m36jho45bm: visitor is idle Status updated to 2 due to inactivity for client m36jho45bm admins is fetched Client connected: m3cw9f6a4l Client connected public key bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082 chatKey: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l New visitor session created for client m3cw9f6a4l visotor is here query have been done [] now move null No active visitor session found. Creating a new session... Client connected: m37bsj23tf Client connected public key 4c142a68-2b4e-48c1-8cf5-fc7256f9f31b-1730982548163 chatKey: 4c142a68-2b4e-48c1-8cf5-fc7256f9f31b-1730982548163_m37bsj23tf New visitor session created for client m37bsj23tf visotor is here query have been done [] now move null No active visitor session found. Creating a new session... visitor status change { client_id: 'm3cw9f6a4l', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', status: 1 } bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082 public key 1 status Notification to client m3cw9f6a4l: visitor chat status changed admins is fetched Admin 61 notified of visitor m3cw9f6a4l status change. Admin 62 notified of visitor m3cw9f6a4l status change. Visitor session status set to 3 for client m3cw9f6a4l new client { public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', widgetId: 'd8c0c514-532f-4060-b105-151163499422-1731001762249', domain: 'swanbookpublishers.com', browser: { name: 'Google Chrome', version: '130' }, os: 'Windows', url: 'https://swanbookpublishers.com/', referrer: '', ip: '', country: '', city: '', clientId: 'm3cw9f6a4l', joinTime: '11/11/2024, 15:42:20' } Received visitor URL update: { public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', widgetId: 'd8c0c514-532f-4060-b105-151163499422-1731001762249', domain: 'swanbookpublishers.com', browser: { name: 'Google Chrome', version: '130' }, os: 'Windows', url: 'https://swanbookpublishers.com/', referrer: '', ip: '', country: '', city: '', clientId: 'm3cw9f6a4l', joinTime: '11/11/2024, 15:42:20' } No active visitor session found. Creating a new session... Admins fetched { user_id: 60 } { user_id: 61 } Admin 61 notified with event 'visitor url update' and data: { url: 'https://swanbookpublishers.com/', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', clientId: 'm3cw9f6a4l' } { user_id: 62 } Admin 62 notified with event 'visitor url update' and data: { url: 'https://swanbookpublishers.com/', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', clientId: 'm3cw9f6a4l' } reset inactivity ... bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082 { inactivityTimeout: null, disconnectTimeout: null, statusTimeout: 1, lastStatus: 1, isConnected: true, public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082' } Public key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082 New visitor session created: { sessionResult: ResultSetHeader { fieldCount: 0, affectedRows: 1, insertId: 119, info: '', serverStatus: 2, warningStatus: 0, changedRows: 0 }, visitorUpdateResult: ResultSetHeader { fieldCount: 0, affectedRows: 1, insertId: 0, info: 'Rows matched: 1 Changed: 1 Warnings: 0', serverStatus: 2, warningStatus: 0, changedRows: 1 } } Admin 61 notified of existing chat with client m3cw9f6a4l from Pakistan (Karachi) on brand Swan Book Publishers Admin 62 notified of existing chat with client m3cw9f6a4l from Pakistan (Karachi) on brand Swan Book Publishers new client { public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', widgetId: 'd8c0c514-532f-4060-b105-151163499422-1731001762249', domain: 'swanbookpublishers.com', browser: { name: 'Google Chrome', version: '116' }, os: 'MacOS', url: 'https://swanbookpublishers.com/', referrer: '', ip: '', country: '', city: '', clientId: 'm37bsj23tf', joinTime: '11/11/2024, 15:42:20' } Received visitor URL update: { public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', widgetId: 'd8c0c514-532f-4060-b105-151163499422-1731001762249', domain: 'swanbookpublishers.com', browser: { name: 'Google Chrome', version: '116' }, os: 'MacOS', url: 'https://swanbookpublishers.com/', referrer: '', ip: '', country: '', city: '', clientId: 'm37bsj23tf', joinTime: '11/11/2024, 15:42:20' } No active visitor session found. Creating a new session... Admins fetched { user_id: 60 } { user_id: 61 } Admin 61 notified with event 'visitor url update' and data: { url: 'https://swanbookpublishers.com/', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', clientId: 'm37bsj23tf' } { user_id: 62 } Admin 62 notified with event 'visitor url update' and data: { url: 'https://swanbookpublishers.com/', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', clientId: 'm37bsj23tf' } reset inactivity ... bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082 { inactivityTimeout: null, disconnectTimeout: null, statusTimeout: null, lastStatus: 1, isConnected: true, public_key: '4c142a68-2b4e-48c1-8cf5-fc7256f9f31b-1730982548163' } Public key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082 New visitor session created: { sessionResult: ResultSetHeader { fieldCount: 0, affectedRows: 1, insertId: 120, info: '', serverStatus: 2, warningStatus: 0, changedRows: 0 }, visitorUpdateResult: ResultSetHeader { fieldCount: 0, affectedRows: 1, insertId: 0, info: 'Rows matched: 1 Changed: 1 Warnings: 0', serverStatus: 2, warningStatus: 0, changedRows: 1 } } Admin 61 notified of existing chat with client m37bsj23tf from Pakistan (Karachi) on brand Swan Book Publishers Admin 62 notified of existing chat with client m37bsj23tf from Pakistan (Karachi) on brand Swan Book Publishers visitor status change { client_id: 'm37bsj23tf', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', status: 1 } bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082 public key 1 status Notification to client m37bsj23tf: visitor chat status changed admins is fetched Admin 61 notified of visitor m37bsj23tf status change. Admin 62 notified of visitor m37bsj23tf status change. Visitor session status set to 3 for client m37bsj23tf Admin 62 disconnected 62 { role_id: 3, name: 'Melissa Richards', real_name: 'Melissa Richards', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } Admin connected: 62 { 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7': { participants: Set(0) {}, messages: [] }, 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw': { participants: Set(0) {}, messages: [] } } { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers { name: null, client_id: 'm37bsj23tf', online: '2024-11-11T10:42:21.000Z', servedBy: null, viewing: 'https://swanbookpublishers.com/', link: 'https://example.com', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', join_time: '3:42 PM', visitorStatus: 1, visitor_session_id: 120, os: 'MacOS', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 116', unseenMsg: 0, brand_name: 'Swan Book Publishers', realName: 'Melissa Richards', userId: 62 } result of chat sessions.... [] Successfully updated visitor session with chat_session_id: 85 No rating found for session 85 [ { user_id: 60 }, { user_id: 61 }, { user_id: 62 } ] Admin 61 notified of visitor undefined served by update. Admin 62 notified of visitor undefined served by update. new session served by emitted Admin 62 joined chat with client m37bsj23tf chat message emit for comment join_time of active session: 2024-11-11T10:42:16.000Z Visitor metadata: { os: 'MacOS', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 116', city: 'Karachi', created_at: 2024-11-11T10:42:20.000Z, left_time: null } Total visitor sessions: 4 Total chat sessions: 4 Chat session updated as joined: 3 { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf client data { name: null, client_id: 'm37bsj23tf', email: null, phone: null, notes: null, tags: null } visitor data { ip: '119.73.97.82' } visitor ip 119.73.97.82 last message id null is old chat false Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf client data { name: null, client_id: 'm37bsj23tf', email: null, phone: null, notes: null, tags: null } visitor data { ip: '119.73.97.82' } visitor ip 119.73.97.82 Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf. Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf. Participant already exists. activeChats.... { 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7': { participants: Set(0) {}, messages: [] }, 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf': { participants: Set(1) { 62 }, messages: [] } } Active session exists for client: m37bsj23tf session id = 85 Admin 62 sent message to chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf: hi [] admin left the chat from bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf { participants: Set(1) { 62 }, messages: [] } { participants: Set(0) {}, messages: [] } { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers { name: null, client_id: 'm37bsj23tf', online: '2024-11-11T10:42:21.000Z', servedBy: 'Melissa Richards', viewing: 'https://swanbookpublishers.com/', link: 'https://example.com', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', join_time: '3:42 PM', visitorStatus: 1, visitor_session_id: 120, os: 'MacOS', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 116', unseenMsg: 0, brand_name: 'Swan Book Publishers', realName: 'Melissa Richards', userId: 62 } result of chat sessions.... [ { session_id: 85, chat_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', served_by: 'Melissa Richards', client_id: 'm37bsj23tf', visitor_id: 120, chat_initiated_time: 2024-11-11T10:42:41.000Z, chat_start_time: 2024-11-11T10:42:41.000Z, chat_end_time: null, is_join: 1, is_active: 1, created_at: 2024-11-11T10:42:41.000Z, tags: null, notes: null } ] [ { session_id: 85, chat_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', served_by: 'Melissa Richards', client_id: 'm37bsj23tf', visitor_id: 120, chat_initiated_time: 2024-11-11T10:42:41.000Z, chat_start_time: 2024-11-11T10:42:41.000Z, chat_end_time: null, is_join: 1, is_active: 1, created_at: 2024-11-11T10:42:41.000Z, tags: null, notes: null } ] room key bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf Active session exists for client: m37bsj23tf Admin 62 joined chat with client m37bsj23tf No rating found for session 85 { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers join_time of active session: 2024-11-11T10:42:16.000Z Visitor metadata: { os: 'MacOS', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 116', city: 'Karachi', created_at: 2024-11-11T10:42:20.000Z, left_time: null } Total visitor sessions: 4 Total chat sessions: 4 Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf client data { name: null, client_id: 'm37bsj23tf', email: null, phone: null, notes: null, tags: null } visitor data { ip: '119.73.97.82' } visitor ip 119.73.97.82 last message id null is old chat false admin left the chat from bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf { participants: Set(1) { 62 }, messages: [] } { participants: Set(0) {}, messages: [] } { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers { name: null, client_id: 'm3cw9f6a4l', online: '2024-11-11T10:42:20.000Z', servedBy: null, viewing: 'https://swanbookpublishers.com/', link: 'https://example.com', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', join_time: '3:42 PM', visitorStatus: 1, visitor_session_id: 119, os: 'Windows', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 130', unseenMsg: 0, brand_name: 'Swan Book Publishers', realName: 'Melissa Richards', userId: 62 } result of chat sessions.... [] Successfully updated visitor session with chat_session_id: 86 No rating found for session 86 [ { user_id: 60 }, { user_id: 61 }, { user_id: 62 } ] Admin 61 notified of visitor undefined served by update. Admin 62 notified of visitor undefined served by update. new session served by emitted Admin 62 joined chat with client m3cw9f6a4l chat message emit for comment { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Chat session updated as joined: 1 Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l. join_time of active session: 2024-11-11T10:42:15.000Z Visitor metadata: { os: 'Windows', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 130', city: 'Karachi', created_at: 2024-11-11T10:42:19.000Z, left_time: null } Total visitor sessions: 1 Total chat sessions: 1 Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l client data { name: null, client_id: 'm3cw9f6a4l', email: null, phone: null, notes: null, tags: null } visitor data { ip: '119.73.97.82' } visitor ip 119.73.97.82 last message id null is old chat false Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l client data { name: null, client_id: 'm3cw9f6a4l', email: null, phone: null, notes: null, tags: null } visitor data { ip: '119.73.97.82' } visitor ip 119.73.97.82 Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l. { name: 'Hasnain', client_id: 'm37btv8az1', online: '2024-11-11T10:41:37.000Z', servedBy: null, viewing: 'https://swanbookpublishers.com/', link: 'https://example.com', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', join_time: '3:41 PM', visitorStatus: 1, visitor_session_id: 118, os: 'Windows', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 130', unseenMsg: 0, brand_name: 'Swan Book Publishers', realName: 'Melissa Richards', userId: 62 } result of chat sessions.... [] Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37btv8az1 { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37btv8az1 { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. No active session found. Fetching the last session. last message id null is old chat false client data { name: 'Hasnain', client_id: 'm37btv8az1', email: null, phone: null, notes: null, tags: null } No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37btv8az1. join_time of active session: 2024-11-11T10:41:32.000Z Visitor metadata: { os: 'Windows', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 130', city: 'Karachi', created_at: 2024-11-11T10:41:37.000Z, left_time: null } Total visitor sessions: 16 Total chat sessions: 11 visitor data { ip: '119.73.97.82' } visitor ip 119.73.97.82 Successfully updated visitor session with chat_session_id: 87 No rating found for session 87 Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers [ { user_id: 60 }, { user_id: 61 }, { user_id: 62 } ] Admin 61 notified of visitor undefined served by update. Admin 62 notified of visitor undefined served by update. new session served by emitted Admin 62 joined chat with client m37btv8az1 chat message emit for comment Chat session updated as joined: 5 Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37btv8az1 client data { name: 'Hasnain', client_id: 'm37btv8az1', email: null, phone: null, notes: null, tags: null } visitor data { ip: '119.73.97.82' } visitor ip 119.73.97.82 Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37btv8az1 No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37btv8az1. { name: null, client_id: 'm3cw9f6a4l', online: '2024-11-11T10:42:20.000Z', servedBy: 'Melissa Richards', viewing: 'https://swanbookpublishers.com/', link: 'https://example.com', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', join_time: '3:42 PM', visitorStatus: 1, visitor_session_id: 119, os: 'Windows', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 130', unseenMsg: 0, brand_name: 'Swan Book Publishers', realName: 'Melissa Richards', userId: 62 } result of chat sessions.... [ { session_id: 86, chat_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', served_by: 'Melissa Richards', client_id: 'm3cw9f6a4l', visitor_id: 119, chat_initiated_time: 2024-11-11T10:43:01.000Z, chat_start_time: 2024-11-11T10:43:01.000Z, chat_end_time: null, is_join: 1, is_active: 1, created_at: 2024-11-11T10:43:01.000Z, tags: null, notes: null } ] [ { session_id: 86, chat_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', served_by: 'Melissa Richards', client_id: 'm3cw9f6a4l', visitor_id: 119, chat_initiated_time: 2024-11-11T10:43:01.000Z, chat_start_time: 2024-11-11T10:43:01.000Z, chat_end_time: null, is_join: 1, is_active: 1, created_at: 2024-11-11T10:43:01.000Z, tags: null, notes: null } ] room key bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l Active session exists for client: m3cw9f6a4l Admin 62 joined chat with client m3cw9f6a4l No rating found for session 86 { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l. Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers join_time of active session: 2024-11-11T10:42:15.000Z Visitor metadata: { os: 'Windows', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 130', city: 'Karachi', created_at: 2024-11-11T10:42:19.000Z, left_time: null } Total visitor sessions: 1 Total chat sessions: 1 Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l client data { name: null, client_id: 'm3cw9f6a4l', email: null, phone: null, notes: null, tags: null } visitor data { ip: '119.73.97.82' } visitor ip 119.73.97.82 last message id null is old chat false Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l. { name: null, client_id: 'm37bsj23tf', online: '2024-11-11T10:42:21.000Z', servedBy: 'Melissa Richards', viewing: 'https://swanbookpublishers.com/', link: 'https://example.com', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', join_time: '3:42 PM', visitorStatus: 1, visitor_session_id: 120, os: 'MacOS', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 116', unseenMsg: 0, brand_name: 'Swan Book Publishers', realName: 'Melissa Richards', userId: 62 } result of chat sessions.... [ { session_id: 85, chat_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', served_by: 'Melissa Richards', client_id: 'm37bsj23tf', visitor_id: 120, chat_initiated_time: 2024-11-11T10:42:41.000Z, chat_start_time: 2024-11-11T10:42:41.000Z, chat_end_time: null, is_join: 1, is_active: 1, created_at: 2024-11-11T10:42:41.000Z, tags: null, notes: null } ] [ { session_id: 85, chat_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', served_by: 'Melissa Richards', client_id: 'm37bsj23tf', visitor_id: 120, chat_initiated_time: 2024-11-11T10:42:41.000Z, chat_start_time: 2024-11-11T10:42:41.000Z, chat_end_time: null, is_join: 1, is_active: 1, created_at: 2024-11-11T10:42:41.000Z, tags: null, notes: null } ] room key bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf Active session exists for client: m37bsj23tf Admin 62 joined chat with client m37bsj23tf No rating found for session 85 Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf client data { name: null, client_id: 'm37bsj23tf', email: null, phone: null, notes: null, tags: null } last message id null is old chat false { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. visitor data { ip: '119.73.97.82' } visitor ip 119.73.97.82 No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf. join_time of active session: 2024-11-11T10:42:16.000Z Visitor metadata: { os: 'MacOS', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 116', city: 'Karachi', created_at: 2024-11-11T10:42:20.000Z, left_time: null } Total visitor sessions: 4 Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Total chat sessions: 4 Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Admin 62 disconnected 62 { role_id: 3, name: 'Melissa Richards', real_name: 'Melissa Richards', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } Admin connected: 62 { 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7': { participants: Set(0) {}, messages: [] }, 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37btv8az1': { participants: Set(0) {}, messages: [] } } join_time of active session: 2024-11-11T10:42:16.000Z Visitor metadata: { os: 'MacOS', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 116', city: 'Karachi', created_at: 2024-11-11T10:42:20.000Z, left_time: null } Total visitor sessions: 4 Total chat sessions: 4 { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf client data { name: null, client_id: 'm37bsj23tf', email: null, phone: null, notes: null, tags: null } visitor data { ip: '119.73.97.82' } visitor ip 119.73.97.82 last message id null is old chat false { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers last message id 514 is old chat true chat key last message id 514 all chats fetched. all chats fetched. all chats fetched. all chats fetched. all chats fetched. all chats fetched. all chats fetched. Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf. Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf. last message id 1 is old chat true chat key last message id 1 Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf. Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf. Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf. Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf. last message id 1 is old chat true chat key last message id 1 Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf. Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf. Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf. { name: null, client_id: 'm3cw9f6a4l', online: '2024-11-11T10:42:20.000Z', servedBy: 'Melissa Richards', viewing: 'https://swanbookpublishers.com/', link: 'https://example.com', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', join_time: '3:42 PM', visitorStatus: 1, visitor_session_id: 119, os: 'Windows', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 130', unseenMsg: 0, brand_name: 'Swan Book Publishers', realName: 'Melissa Richards', userId: 62 } result of chat sessions.... [ { session_id: 86, chat_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', served_by: 'Melissa Richards', client_id: 'm3cw9f6a4l', visitor_id: 119, chat_initiated_time: 2024-11-11T10:43:01.000Z, chat_start_time: 2024-11-11T10:43:01.000Z, chat_end_time: null, is_join: 1, is_active: 1, created_at: 2024-11-11T10:43:01.000Z, tags: null, notes: null } ] [ { session_id: 86, chat_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', served_by: 'Melissa Richards', client_id: 'm3cw9f6a4l', visitor_id: 119, chat_initiated_time: 2024-11-11T10:43:01.000Z, chat_start_time: 2024-11-11T10:43:01.000Z, chat_end_time: null, is_join: 1, is_active: 1, created_at: 2024-11-11T10:43:01.000Z, tags: null, notes: null } ] room key bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l Active session exists for client: m3cw9f6a4l Admin 62 joined chat with client m3cw9f6a4l No rating found for session 86 { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l. join_time of active session: 2024-11-11T10:42:15.000Z Visitor metadata: { os: 'Windows', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 130', city: 'Karachi', created_at: 2024-11-11T10:42:19.000Z, left_time: null } Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l Total visitor sessions: 1 Total chat sessions: 1 client data { name: null, client_id: 'm3cw9f6a4l', email: null, phone: null, notes: null, tags: null } visitor data { ip: '119.73.97.82' } visitor ip 119.73.97.82 last message id null is old chat false admin left the chat from bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l { participants: Set(1) { 62 }, messages: [] } { participants: Set(0) {}, messages: [] } { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers { name: null, client_id: 'm3cw9f6a4l', online: '2024-11-11T10:42:20.000Z', servedBy: 'Melissa Richards', viewing: 'https://swanbookpublishers.com/', link: 'https://example.com', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', join_time: '3:42 PM', visitorStatus: 1, visitor_session_id: 119, os: 'Windows', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 130', unseenMsg: 0, brand_name: 'Swan Book Publishers', realName: 'Melissa Richards', userId: 62 } result of chat sessions.... [ { session_id: 86, chat_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', served_by: 'Melissa Richards', client_id: 'm3cw9f6a4l', visitor_id: 119, chat_initiated_time: 2024-11-11T10:43:01.000Z, chat_start_time: 2024-11-11T10:43:01.000Z, chat_end_time: null, is_join: 1, is_active: 1, created_at: 2024-11-11T10:43:01.000Z, tags: null, notes: null } ] [ { session_id: 86, chat_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', served_by: 'Melissa Richards', client_id: 'm3cw9f6a4l', visitor_id: 119, chat_initiated_time: 2024-11-11T10:43:01.000Z, chat_start_time: 2024-11-11T10:43:01.000Z, chat_end_time: null, is_join: 1, is_active: 1, created_at: 2024-11-11T10:43:01.000Z, tags: null, notes: null } ] room key bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l Active session exists for client: m3cw9f6a4l Admin 62 joined chat with client m3cw9f6a4l No rating found for session 86 Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l client data { name: null, client_id: 'm3cw9f6a4l', email: null, phone: null, notes: null, tags: null } visitor data { ip: '119.73.97.82' } visitor ip 119.73.97.82 join_time of active session: 2024-11-11T10:42:15.000Z Visitor metadata: { os: 'Windows', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 130', city: 'Karachi', created_at: 2024-11-11T10:42:19.000Z, left_time: null } Total visitor sessions: 1 Total chat sessions: 1 { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers last message id null is old chat false Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l. last message id 516 is old chat true chat key { name: null, client_id: 'm37bsj23tf', online: '2024-11-11T10:42:21.000Z', servedBy: 'Melissa Richards', viewing: 'https://swanbookpublishers.com/', link: 'https://example.com', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', join_time: '3:42 PM', visitorStatus: 1, visitor_session_id: 120, os: 'MacOS', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 116', unseenMsg: 0, brand_name: 'Swan Book Publishers', realName: 'Melissa Richards', userId: 62 } result of chat sessions.... [ { session_id: 85, chat_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', served_by: 'Melissa Richards', client_id: 'm37bsj23tf', visitor_id: 120, chat_initiated_time: 2024-11-11T10:42:41.000Z, chat_start_time: 2024-11-11T10:42:41.000Z, chat_end_time: null, is_join: 1, is_active: 1, created_at: 2024-11-11T10:42:41.000Z, tags: null, notes: null } ] [ { session_id: 85, chat_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', served_by: 'Melissa Richards', client_id: 'm37bsj23tf', visitor_id: 120, chat_initiated_time: 2024-11-11T10:42:41.000Z, chat_start_time: 2024-11-11T10:42:41.000Z, chat_end_time: null, is_join: 1, is_active: 1, created_at: 2024-11-11T10:42:41.000Z, tags: null, notes: null } ] room key bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf Active session exists for client: m37bsj23tf Admin 62 joined chat with client m37bsj23tf No rating found for session 85 { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. last message id null is old chat false No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf. join_time of active session: 2024-11-11T10:42:16.000Z Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf Visitor metadata: { os: 'MacOS', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 116', city: 'Karachi', created_at: 2024-11-11T10:42:20.000Z, left_time: null } client data { name: null, client_id: 'm37bsj23tf', email: null, phone: null, notes: null, tags: null } Total visitor sessions: 4 Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers visitor data { ip: '119.73.97.82' } visitor ip 119.73.97.82 Total chat sessions: 4 Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers last message id 514 is old chat true chat key last message id 514 all chats fetched. all chats fetched. all chats fetched. all chats fetched. all chats fetched. all chats fetched. all chats fetched. Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf. Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf. last message id 1 is old chat true chat key last message id 1 submit rating { client_id: 'm3cw0vdzqw', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', rating: 1 } Admins fetched { user_id: 60 } { user_id: 61 } Admin 61 notified with event 'rating submit by client' and data: { client_id: 'm3cw0vdzqw', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', rating: 1 } { user_id: 62 } Admin 62 notified with event 'rating submit by client' and data: { client_id: 'm3cw0vdzqw', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', rating: 1 } Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf. Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf. Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf. { name: null, client_id: 'm3cw0vdzqw', online: '2024-11-11T10:35:40.000Z', servedBy: 'Melissa Richards', viewing: 'https://swanbookpublishers.com/', link: 'https://example.com', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', join_time: '3:35 PM', visitorStatus: 1, visitor_session_id: 116, os: 'Windows', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 130', unseenMsg: 0, brand_name: 'Swan Book Publishers', realName: 'Melissa Richards', userId: 62 } result of chat sessions.... [ { session_id: 84, chat_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', served_by: 'Melissa Richards', client_id: 'm3cw0vdzqw', visitor_id: 116, chat_initiated_time: 2024-11-11T10:40:41.000Z, chat_start_time: 2024-11-11T10:40:41.000Z, chat_end_time: null, is_join: 1, is_active: 1, created_at: 2024-11-11T10:40:41.000Z, tags: null, notes: null } ] [ { session_id: 84, chat_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', served_by: 'Melissa Richards', client_id: 'm3cw0vdzqw', visitor_id: 116, chat_initiated_time: 2024-11-11T10:40:41.000Z, chat_start_time: 2024-11-11T10:40:41.000Z, chat_end_time: null, is_join: 1, is_active: 1, created_at: 2024-11-11T10:40:41.000Z, tags: null, notes: null } ] room key bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw Active session exists for client: m3cw0vdzqw Admin 62 joined chat with client m3cw0vdzqw Rating emitted for session 84: 1 { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw. Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw client data { name: null, client_id: 'm3cw0vdzqw', email: null, phone: null, notes: null, tags: null } join_time of active session: 2024-11-11T10:35:35.000Z Visitor metadata: { os: 'Windows', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 130', city: 'Karachi', created_at: 2024-11-11T10:35:39.000Z, left_time: null } visitor data { ip: '119.73.97.82' } visitor ip 119.73.97.82 Total visitor sessions: 1 Total chat sessions: 1 last message id null is old chat false Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw. last message id 513 is old chat true chat key { name: null, client_id: 'm39hqiy9ez', online: '2024-11-09T01:32:23.000Z', servedBy: 'Melissa Richards', viewing: 'https://www.swanbookpublishers.com/', link: 'https://example.com', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', join_time: '6:32 AM', visitorStatus: 2, visitor_session_id: 104, os: null, ip: null, country: null, browser: null, unseenMsg: 0, brand_name: 'Swan Book Publishers', realName: 'Melissa Richards', userId: 62 } result of chat sessions.... [ { session_id: 83, chat_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', served_by: 'Melissa Richards', client_id: 'm39hqiy9ez', visitor_id: 104, chat_initiated_time: 2024-11-11T10:40:38.000Z, chat_start_time: 2024-11-11T10:40:38.000Z, chat_end_time: null, is_join: 1, is_active: 1, created_at: 2024-11-11T10:40:38.000Z, tags: null, notes: null } ] [ { session_id: 83, chat_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', served_by: 'Melissa Richards', client_id: 'm39hqiy9ez', visitor_id: 104, chat_initiated_time: 2024-11-11T10:40:38.000Z, chat_start_time: 2024-11-11T10:40:38.000Z, chat_end_time: null, is_join: 1, is_active: 1, created_at: 2024-11-11T10:40:38.000Z, tags: null, notes: null } ] room key bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez Active session exists for client: m39hqiy9ez Admin 62 joined chat with client m39hqiy9ez No rating found for session 83 { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez. Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez No active session found. Fetching the last session. client data null last message id null is old chat false join_time of active session: 2024-11-09T01:32:18.000Z Error fetching client metadata: Error: Error fetching visitor metadata: No metadata found for the provided client_id and join_time. at Object.getVisitorMetadata (/home/vchat/public_html/backend.vchat.ourprojectdemo.com/models/ClientModel.js:283:13) at process.processTicksAndRejections (node:internal/process/task_queues:95:5) at async fetchClientMetadata (/home/vchat/public_html/backend.vchat.ourprojectdemo.com/controllers/ClientController.js:172:24) Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez. { name: null, client_id: 'm3cw0vdzqw', online: '2024-11-11T10:35:40.000Z', servedBy: 'Melissa Richards', viewing: 'https://swanbookpublishers.com/', link: 'https://example.com', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', join_time: '3:35 PM', visitorStatus: 1, visitor_session_id: 116, os: 'Windows', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 130', unseenMsg: 0, brand_name: 'Swan Book Publishers', realName: 'Melissa Richards', userId: 62 } result of chat sessions.... [ { session_id: 84, chat_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', served_by: 'Melissa Richards', client_id: 'm3cw0vdzqw', visitor_id: 116, chat_initiated_time: 2024-11-11T10:40:41.000Z, chat_start_time: 2024-11-11T10:40:41.000Z, chat_end_time: null, is_join: 1, is_active: 1, created_at: 2024-11-11T10:40:41.000Z, tags: null, notes: null } ] [ { session_id: 84, chat_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', served_by: 'Melissa Richards', client_id: 'm3cw0vdzqw', visitor_id: 116, chat_initiated_time: 2024-11-11T10:40:41.000Z, chat_start_time: 2024-11-11T10:40:41.000Z, chat_end_time: null, is_join: 1, is_active: 1, created_at: 2024-11-11T10:40:41.000Z, tags: null, notes: null } ] room key bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw Active session exists for client: m3cw0vdzqw Admin 62 joined chat with client m3cw0vdzqw Rating emitted for session 84: 1 { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw. Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers join_time of active session: 2024-11-11T10:35:35.000Z Visitor metadata: { os: 'Windows', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 130', city: 'Karachi', created_at: 2024-11-11T10:35:39.000Z, left_time: null } Total visitor sessions: 1 Total chat sessions: 1 Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw client data { name: null, client_id: 'm3cw0vdzqw', email: null, phone: null, notes: null, tags: null } last message id null is old chat false visitor data { ip: '119.73.97.82' } visitor ip 119.73.97.82 Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw. last message id 513 is old chat true chat key { name: 'Hasnain', client_id: 'm37btv8az1', online: '2024-11-11T10:41:37.000Z', servedBy: 'Melissa Richards', viewing: 'https://swanbookpublishers.com/', link: 'https://example.com', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', join_time: '3:41 PM', visitorStatus: 1, visitor_session_id: 118, os: 'Windows', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 130', unseenMsg: 0, brand_name: 'Swan Book Publishers', realName: 'Melissa Richards', userId: 62 } result of chat sessions.... [ { session_id: 87, chat_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37btv8az1', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', served_by: 'Melissa Richards', client_id: 'm37btv8az1', visitor_id: 118, chat_initiated_time: 2024-11-11T10:43:04.000Z, chat_start_time: 2024-11-11T10:43:04.000Z, chat_end_time: null, is_join: 1, is_active: 1, created_at: 2024-11-11T10:43:04.000Z, tags: null, notes: null } ] [ { session_id: 87, chat_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37btv8az1', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', served_by: 'Melissa Richards', client_id: 'm37btv8az1', visitor_id: 118, chat_initiated_time: 2024-11-11T10:43:04.000Z, chat_start_time: 2024-11-11T10:43:04.000Z, chat_end_time: null, is_join: 1, is_active: 1, created_at: 2024-11-11T10:43:04.000Z, tags: null, notes: null } ] room key bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37btv8az1 Active session exists for client: m37btv8az1 Admin 62 joined chat with client m37btv8az1 No rating found for session 87 { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37btv8az1 { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37btv8az1. Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers join_time of active session: 2024-11-11T10:41:32.000Z Visitor metadata: { os: 'Windows', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 130', city: 'Karachi', created_at: 2024-11-11T10:41:37.000Z, left_time: null } Total visitor sessions: 16 Total chat sessions: 11 Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37btv8az1 client data { name: 'Hasnain', client_id: 'm37btv8az1', email: null, phone: null, notes: null, tags: null } visitor data { ip: '119.73.97.82' } visitor ip 119.73.97.82 last message id null is old chat false Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37btv8az1 No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37btv8az1. last message id 517 is old chat true chat key last message id 517 all chats fetched. all chats fetched. all chats fetched. all chats fetched. all chats fetched. all chats fetched. all chats fetched. all chats fetched. all chats fetched. all chats fetched. all chats fetched. all chats fetched. all chats fetched. all chats fetched. all chats fetched. all chats fetched. all chats fetched. all chats fetched. all chats fetched. all chats fetched. Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37btv8az1 No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37btv8az1. Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37btv8az1 No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37btv8az1. Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37btv8az1 No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37btv8az1. last message id 183 is old chat true chat key last message id 183 all chats fetched. all chats fetched. all chats fetched. all chats fetched. all chats fetched. all chats fetched. all chats fetched. all chats fetched. all chats fetched. all chats fetched. all chats fetched. all chats fetched. all chats fetched. all chats fetched. all chats fetched. all chats fetched. all chats fetched. all chats fetched. all chats fetched. all chats fetched. last message id 109 is old chat true chat key last message id 109 all chats fetched. all chats fetched. all chats fetched. all chats fetched. all chats fetched. all chats fetched. all chats fetched. all chats fetched. all chats fetched. all chats fetched. last message id 54 is old chat true chat key last message id 54 { name: null, client_id: 'm3cw9f6a4l', online: '2024-11-11T10:42:20.000Z', servedBy: 'Melissa Richards', viewing: 'https://swanbookpublishers.com/', link: 'https://example.com', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', join_time: '3:42 PM', visitorStatus: 1, visitor_session_id: 119, os: 'Windows', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 130', unseenMsg: 0, brand_name: 'Swan Book Publishers', realName: 'Melissa Richards', userId: 62 } result of chat sessions.... [ { session_id: 86, chat_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', served_by: 'Melissa Richards', client_id: 'm3cw9f6a4l', visitor_id: 119, chat_initiated_time: 2024-11-11T10:43:01.000Z, chat_start_time: 2024-11-11T10:43:01.000Z, chat_end_time: null, is_join: 1, is_active: 1, created_at: 2024-11-11T10:43:01.000Z, tags: null, notes: null } ] [ { session_id: 86, chat_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', served_by: 'Melissa Richards', client_id: 'm3cw9f6a4l', visitor_id: 119, chat_initiated_time: 2024-11-11T10:43:01.000Z, chat_start_time: 2024-11-11T10:43:01.000Z, chat_end_time: null, is_join: 1, is_active: 1, created_at: 2024-11-11T10:43:01.000Z, tags: null, notes: null } ] room key bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l Active session exists for client: m3cw9f6a4l Admin 62 joined chat with client m3cw9f6a4l No rating found for session 86 { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l. Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l. join_time of active session: 2024-11-11T10:42:15.000Z Visitor metadata: { os: 'Windows', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 130', city: 'Karachi', created_at: 2024-11-11T10:42:19.000Z, left_time: null } Total visitor sessions: 1 Total chat sessions: 1 Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l client data { name: null, client_id: 'm3cw9f6a4l', email: null, phone: null, notes: null, tags: null } visitor data { ip: '119.73.97.82' } visitor ip 119.73.97.82 last message id null is old chat false Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l. Inactivity timeout triggered for client: m36ki0nzz7 d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 public key 2 status Notification to client m36ki0nzz7: visitor is idle Status updated to 2 due to inactivity for client m36ki0nzz7 admins is fetched { name: null, client_id: 'm37bsj23tf', online: '2024-11-11T10:42:21.000Z', servedBy: 'Melissa Richards', viewing: 'https://swanbookpublishers.com/', link: 'https://example.com', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', join_time: '3:42 PM', visitorStatus: 1, visitor_session_id: 120, os: 'MacOS', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 116', unseenMsg: 0, brand_name: 'Swan Book Publishers', realName: 'Melissa Richards', userId: 62 } result of chat sessions.... [ { session_id: 85, chat_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', served_by: 'Melissa Richards', client_id: 'm37bsj23tf', visitor_id: 120, chat_initiated_time: 2024-11-11T10:42:41.000Z, chat_start_time: 2024-11-11T10:42:41.000Z, chat_end_time: null, is_join: 1, is_active: 1, created_at: 2024-11-11T10:42:41.000Z, tags: null, notes: null } ] [ { session_id: 85, chat_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', served_by: 'Melissa Richards', client_id: 'm37bsj23tf', visitor_id: 120, chat_initiated_time: 2024-11-11T10:42:41.000Z, chat_start_time: 2024-11-11T10:42:41.000Z, chat_end_time: null, is_join: 1, is_active: 1, created_at: 2024-11-11T10:42:41.000Z, tags: null, notes: null } ] room key bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf Active session exists for client: m37bsj23tf Admin 62 joined chat with client m37bsj23tf No rating found for session 85 { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf. Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers client data { name: null, client_id: 'm37bsj23tf', email: null, phone: null, notes: null, tags: null } visitor data { ip: '119.73.97.82' } visitor ip 119.73.97.82 last message id null is old chat false join_time of active session: 2024-11-11T10:42:16.000Z Visitor metadata: { os: 'MacOS', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 116', city: 'Karachi', created_at: 2024-11-11T10:42:20.000Z, left_time: null } Total visitor sessions: 4 Total chat sessions: 4 last message id 514 is old chat true chat key last message id 514 all chats fetched. all chats fetched. all chats fetched. all chats fetched. all chats fetched. all chats fetched. all chats fetched. Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf. Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf. last message id 1 is old chat true chat key last message id 1 Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf. Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf. Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf. No active visitor session found. Fetching the last session. join_time of last session: 2024-11-08T19:24:43.000Z left_time of last session: 2024-11-08T19:27:07.000Z Visitor metadata: { os: 'Windows', ip: '70.88.153.189', country: 'United States', browser: 'Microsoft Edge 130', city: 'Windsor Mill', created_at: 2024-11-08T19:24:47.000Z, left_time: 2024-11-08T19:27:07.000Z } Total visitor sessions: 1 Total chat sessions: 0 fetching urls for history... client id m394lsnqhu session id 95 fetching urls for history... client id m394lsnqhu session id 95 Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m394lsnqhu No active session found. Fetching the last session. client data null No active visitor session found. Fetching the last session. Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3ajhav2i4 join_time of last session: 2024-11-09T19:08:57.000Z left_time of last session: 2024-11-09T19:23:57.000Z No active session found. Fetching the last session. Visitor metadata: { os: 'Windows', ip: '43.246.224.131', country: 'Pakistan', browser: 'Google Chrome 130', city: 'Unknown', created_at: 2024-11-09T19:09:00.000Z, left_time: 2024-11-09T19:23:57.000Z } fetching urls for history... client id m3ajhav2i4 session id 110 fetching urls for history... client id m3ajhav2i4 session id 110 client data null Total visitor sessions: 1 Total chat sessions: 0 Active session exists for client: m3cw9f6a4l Handling message for session: 86 Visitor added as participant in session 86 bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l chatKey Visitor sent message to chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l: hello 62,m3cw9f6a4l Number of valid numeric participants: [ 62 ] All participants (including client IDs): [ '62', 'm3cw9f6a4l' ] Active session exists for client: m3cw9f6a4l Handling message for session: 86 bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l chatKey Visitor sent message to chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l: how are you 62,m3cw9f6a4l Number of valid numeric participants: [ 62 ] All participants (including client IDs): [ '62', 'm3cw9f6a4l' ] Client m37btv8az1 disconnected Status timeout already running for client m37btv8az1. Inactivity timeout triggered for client: m3cw0vdzqw bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082 public key 2 status Notification to client m3cw0vdzqw: visitor is idle Status updated to 2 due to inactivity for client m3cw0vdzqw admins is fetched Admin 61 notified of visitor m3cw0vdzqw status change. Admin 62 notified of visitor m3cw0vdzqw status change. 60 { role_id: 3, name: 'Jennifer Conner', real_name: 'Jennifer Conner', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } Admin connected: 60 { 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7': { participants: Set(0) {}, messages: [] }, 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez': { participants: Set(1) { 62 }, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw': { participants: Set(1) { 62 }, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf': { participants: Set(1) { 62 }, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l': { participants: Set(1) { 62 }, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37btv8az1': { participants: Set(1) { 62 }, messages: [] } } { user_id: 60, name: 'Jennifer Conner' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers No active visitor session found. Fetching the last session. join_time of last session: 2024-11-08T18:52:20.000Z left_time of last session: 2024-11-08T18:52:57.000Z Visitor metadata: { os: 'Windows', ip: '103.196.163.26', country: 'Pakistan', browser: 'undefined undefined', city: 'Karachi', created_at: 2024-11-08T18:52:24.000Z, left_time: 2024-11-08T18:52:57.000Z } Total visitor sessions: 4 Total chat sessions: 2 Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37blee5iw { user_id: 60, name: 'Jennifer Conner' } No brand ID provided, fetching visitors for all assigned brands. No active session found. Fetching the last session. client data { name: null, client_id: 'm37blee5iw', email: null, phone: null, notes: null, tags: null } visitor data { ip: '103.196.163.26' } visitor ip 103.196.163.26 Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers last message id null is old chat false Admin 60 disconnected 60 { role_id: 3, name: 'Jennifer Conner', real_name: 'Jennifer Conner', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } Admin connected: 60 { 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7': { participants: Set(0) {}, messages: [] }, 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez': { participants: Set(1) { 62 }, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw': { participants: Set(1) { 62 }, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf': { participants: Set(1) { 62 }, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l': { participants: Set(1) { 62 }, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37btv8az1': { participants: Set(1) { 62 }, messages: [] } } Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37blee5iw last message id null is old chat false No active session found. Fetching the last session. client data { name: null, client_id: 'm37blee5iw', email: null, phone: null, notes: null, tags: null } No active visitor session found. Fetching the last session. join_time of last session: 2024-11-08T18:52:20.000Z left_time of last session: 2024-11-08T18:52:57.000Z visitor data { ip: '103.196.163.26' } visitor ip 103.196.163.26 Visitor metadata: { os: 'Windows', ip: '103.196.163.26', country: 'Pakistan', browser: 'undefined undefined', city: 'Karachi', created_at: 2024-11-08T18:52:24.000Z, left_time: 2024-11-08T18:52:57.000Z } Total visitor sessions: 4 Total chat sessions: 2 { user_id: 60, name: 'Jennifer Conner' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers { user_id: 60, name: 'Jennifer Conner' } No brand ID provided, fetching visitors for all assigned brands. Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37blee5iw No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37blee5iw. Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Admin 60 disconnected 60 { role_id: 3, name: 'Jennifer Conner', real_name: 'Jennifer Conner', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } Admin connected: 60 { 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7': { participants: Set(0) {}, messages: [] }, 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez': { participants: Set(1) { 62 }, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw': { participants: Set(1) { 62 }, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf': { participants: Set(1) { 62 }, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l': { participants: Set(1) { 62 }, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37btv8az1': { participants: Set(1) { 62 }, messages: [] } } { user_id: 60, name: 'Jennifer Conner' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers No active visitor session found. Fetching the last session. join_time of last session: 2024-11-08T18:52:20.000Z left_time of last session: 2024-11-08T18:52:57.000Z Visitor metadata: { os: 'Windows', ip: '103.196.163.26', country: 'Pakistan', browser: 'undefined undefined', city: 'Karachi', created_at: 2024-11-08T18:52:24.000Z, left_time: 2024-11-08T18:52:57.000Z } Total visitor sessions: 4 Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37blee5iw Total chat sessions: 2 No active session found. Fetching the last session. client data { name: null, client_id: 'm37blee5iw', email: null, phone: null, notes: null, tags: null } visitor data { ip: '103.196.163.26' } visitor ip 103.196.163.26 { user_id: 60, name: 'Jennifer Conner' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers last message id null is old chat false Admin 60 disconnected 60 { role_id: 3, name: 'Jennifer Conner', real_name: 'Jennifer Conner', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } Admin connected: 60 { 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7': { participants: Set(0) {}, messages: [] }, 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez': { participants: Set(1) { 62 }, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw': { participants: Set(1) { 62 }, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf': { participants: Set(1) { 62 }, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l': { participants: Set(1) { 62 }, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37btv8az1': { participants: Set(1) { 62 }, messages: [] } } Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37blee5iw No active session found. Fetching the last session. client data { name: null, client_id: 'm37blee5iw', email: null, phone: null, notes: null, tags: null } No active visitor session found. Fetching the last session. join_time of last session: 2024-11-08T18:52:20.000Z left_time of last session: 2024-11-08T18:52:57.000Z visitor data { ip: '103.196.163.26' } visitor ip 103.196.163.26 Visitor metadata: { os: 'Windows', ip: '103.196.163.26', country: 'Pakistan', browser: 'undefined undefined', city: 'Karachi', created_at: 2024-11-08T18:52:24.000Z, left_time: 2024-11-08T18:52:57.000Z } last message id null is old chat false Total visitor sessions: 4 Total chat sessions: 2 { user_id: 60, name: 'Jennifer Conner' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Handling disconnection for: m37btv8az1 bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082 Inactivity timeout cleared for client m37btv8az1 Handled final disconnection for client m37btv8az1 { user_id: 60, name: 'Jennifer Conner' } No brand ID provided, fetching visitors for all assigned brands. Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37blee5iw bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082 public key 4 status Notification to client m37btv8az1: client disconnected Visitor session status set to 4 for client m37btv8az1 Status updated to 4 after disconnection for client m37btv8az1 Chat session set to inactive for client m37btv8az1 No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37blee5iw. admins is fetched Admin 60 notified of visitor m37btv8az1 status change. Admin 61 notified of visitor m37btv8az1 status change. Admin 62 notified of visitor m37btv8az1 status change. Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Admins fetched { user_id: 60 } Admin 60 notified with event 'client History updated' and data: { client_id: 'm37btv8az1', client_name: 'Hasnain', served_by: 'Melissa Richards', chat_session_id: 87, brand_name: 'Swan Book Publishers', landing_url: 'https://swanbookpublishers.com/', IP_Health: 1, created_at: 2024-11-11T10:41:37.000Z, ip: '119.73.97.82', visitor_session_id: 118, country: 'Pakistan', browser: 'Google Chrome 130', os: 'Windows', join_time: 2024-11-11T10:41:37.000Z, left_time: 2024-11-11T10:46:09.000Z } { user_id: 61 } Admin 61 notified with event 'client History updated' and data: { client_id: 'm37btv8az1', client_name: 'Hasnain', served_by: 'Melissa Richards', chat_session_id: 87, brand_name: 'Swan Book Publishers', landing_url: 'https://swanbookpublishers.com/', IP_Health: 1, created_at: 2024-11-11T10:41:37.000Z, ip: '119.73.97.82', visitor_session_id: 118, country: 'Pakistan', browser: 'Google Chrome 130', os: 'Windows', join_time: 2024-11-11T10:41:37.000Z, left_time: 2024-11-11T10:46:09.000Z } { user_id: 62 } Admin 62 notified with event 'client History updated' and data: { client_id: 'm37btv8az1', client_name: 'Hasnain', served_by: 'Melissa Richards', chat_session_id: 87, brand_name: 'Swan Book Publishers', landing_url: 'https://swanbookpublishers.com/', IP_Health: 1, created_at: 2024-11-11T10:41:37.000Z, ip: '119.73.97.82', visitor_session_id: 118, country: 'Pakistan', browser: 'Google Chrome 130', os: 'Windows', join_time: 2024-11-11T10:41:37.000Z, left_time: 2024-11-11T10:46:09.000Z } Admin 60 disconnected 60 { role_id: 3, name: 'Jennifer Conner', real_name: 'Jennifer Conner', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } Admin connected: 60 { 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7': { participants: Set(0) {}, messages: [] }, 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez': { participants: Set(1) { 62 }, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw': { participants: Set(1) { 62 }, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf': { participants: Set(1) { 62 }, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l': { participants: Set(1) { 62 }, messages: [] } } No active visitor session found. Fetching the last session. join_time of last session: 2024-11-08T18:52:20.000Z left_time of last session: 2024-11-08T18:52:57.000Z Visitor metadata: { os: 'Windows', ip: '103.196.163.26', country: 'Pakistan', browser: 'undefined undefined', city: 'Karachi', created_at: 2024-11-08T18:52:24.000Z, left_time: 2024-11-08T18:52:57.000Z } Total visitor sessions: 4 Total chat sessions: 2 { user_id: 60, name: 'Jennifer Conner' } No brand ID provided, fetching visitors for all assigned brands. last message id null is old chat false Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37blee5iw No active session found. Fetching the last session. client data { name: null, client_id: 'm37blee5iw', email: null, phone: null, notes: null, tags: null } visitor data { ip: '103.196.163.26' } visitor ip 103.196.163.26 { user_id: 60, name: 'Jennifer Conner' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37blee5iw No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37blee5iw. Admin 60 disconnected admin left the chat from bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf { participants: Set(1) { 62 }, messages: [] } { participants: Set(0) {}, messages: [] } { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers { name: null, client_id: 'm3cw9f6a4l', online: '2024-11-11T10:42:20.000Z', servedBy: 'Melissa Richards', viewing: 'https://swanbookpublishers.com/', link: 'https://example.com', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', join_time: '3:42 PM', visitorStatus: 1, visitor_session_id: 119, os: 'Windows', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 130', unseenMsg: 2, brand_name: 'Swan Book Publishers', realName: 'Melissa Richards', userId: 62 } result of chat sessions.... [ { session_id: 86, chat_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', served_by: 'Melissa Richards', client_id: 'm3cw9f6a4l', visitor_id: 119, chat_initiated_time: 2024-11-11T10:43:01.000Z, chat_start_time: 2024-11-11T10:43:01.000Z, chat_end_time: null, is_join: 1, is_active: 1, created_at: 2024-11-11T10:43:01.000Z, tags: null, notes: null } ] [ { session_id: 86, chat_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', served_by: 'Melissa Richards', client_id: 'm3cw9f6a4l', visitor_id: 119, chat_initiated_time: 2024-11-11T10:43:01.000Z, chat_start_time: 2024-11-11T10:43:01.000Z, chat_end_time: null, is_join: 1, is_active: 1, created_at: 2024-11-11T10:43:01.000Z, tags: null, notes: null } ] room key bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l Active session exists for client: m3cw9f6a4l Admin 62 joined chat with client m3cw9f6a4l No rating found for session 86 { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers join_time of active session: 2024-11-11T10:42:15.000Z Visitor metadata: { os: 'Windows', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 130', city: 'Karachi', created_at: 2024-11-11T10:42:19.000Z, left_time: null } Total visitor sessions: 1 Total chat sessions: 1 Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l client data { name: null, client_id: 'm3cw9f6a4l', email: null, phone: null, notes: null, tags: null } visitor data { ip: '119.73.97.82' } visitor ip 119.73.97.82 last message id null is old chat false Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l All unseen messages marked as seen for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l. Admins fetched { user_id: 60 } { user_id: 61 } Admin 61 notified with event 'message_seen' and data: { client_id: 'm3cw9f6a4l', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', isSeen: 1 } { user_id: 62 } Admin 62 notified with event 'message_seen' and data: { client_id: 'm3cw9f6a4l', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', isSeen: 1 } Participant added. 62 [ { participant_id: 156, session_id: 86, user_id: '62', role: 'admin', join_time: 2024-11-11T10:43:01.000Z } ] Active session exists for client: 86 Admin 62 joined chat with client 86 Participant already exists. Participant already exists. Participant already exists. Participant already exists. Participant already exists. Participant already exists. Participant already exists. Participant already exists. Participant already exists. Participant already exists. Participant already exists. Participant already exists. Participant already exists. Participant already exists. Participant already exists. activeChats.... { 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7': { participants: Set(0) {}, messages: [] }, 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez': { participants: Set(1) { 62 }, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw': { participants: Set(1) { 62 }, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l': { participants: Set(1) { 62 }, messages: [] } } Active session exists for client: m3cw9f6a4l session id = 86 Admin 62 sent message to chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l: i am doing great [] Active session exists for client: m3cw9f6a4l Handling message for session: 86 bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l chatKey Visitor sent message to chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l: sdfgdfgfdgsdfgdfgsdfgdsfgdsfgdsfg 62,m3cw9f6a4l Number of valid numeric participants: [ 62 ] All participants (including client IDs): [ '62', 'm3cw9f6a4l' ] Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l All unseen messages marked as seen for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l. Admins fetched { user_id: 60 } { user_id: 61 } Admin 61 notified with event 'message_seen' and data: { client_id: 'm3cw9f6a4l', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', isSeen: 1 } { user_id: 62 } Admin 62 notified with event 'message_seen' and data: { client_id: 'm3cw9f6a4l', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', isSeen: 1 } Client seen message ID: 521 Marking message as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l Message ID 521 marked as seen for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l. Admins fetched { user_id: 60 } { user_id: 61 } Admin 61 notified with event 'message_seen by client' and data: { client_id: 'm3cw9f6a4l', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', is_seen: 1, message_id: '521' } { user_id: 62 } Admin 62 notified with event 'message_seen by client' and data: { client_id: 'm3cw9f6a4l', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', is_seen: 1, message_id: '521' } Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l. Participant already exists. Participant already exists. Participant already exists. Participant already exists. Participant already exists. Participant already exists. Participant already exists. Participant already exists. Participant already exists. Participant already exists. Participant already exists. Participant already exists. Participant already exists. Participant already exists. Participant already exists. Participant already exists. Participant already exists. Participant already exists. Participant already exists. Participant already exists. Participant already exists. Participant already exists. Participant already exists. Participant already exists. Participant already exists. Participant already exists. Participant already exists. Participant already exists. Participant already exists. Participant already exists. Participant already exists. Participant already exists. activeChats.... { 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7': { participants: Set(0) {}, messages: [] }, 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez': { participants: Set(1) { 62 }, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw': { participants: Set(1) { 62 }, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l': { participants: Set(1) { 62 }, messages: [] } } Active session exists for client: m3cw9f6a4l session id = 86 Admin 62 sent message to chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l: hellllllllllllllllllllllllllllll [] Client seen message ID: 523 Marking message as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l Message ID 523 marked as seen for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l. Admins fetched { user_id: 60 } { user_id: 61 } Admin 61 notified with event 'message_seen by client' and data: { client_id: 'm3cw9f6a4l', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', is_seen: 1, message_id: '523' } { user_id: 62 } Admin 62 notified with event 'message_seen by client' and data: { client_id: 'm3cw9f6a4l', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', is_seen: 1, message_id: '523' } Participant already exists. Participant already exists. Participant already exists. visitor status change { client_id: 'm3cw9f6a4l', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', status: 3 } bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082 public key 3 status Notification to client m3cw9f6a4l: visitor chat status changed admins is fetched Admin 61 notified of visitor m3cw9f6a4l status change. Admin 62 notified of visitor m3cw9f6a4l status change. Visitor session status set to 3 for client m3cw9f6a4l { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l client data { name: null, client_id: 'm3cw9f6a4l', email: null, phone: null, notes: null, tags: null } visitor data { ip: '119.73.97.82' } visitor ip 119.73.97.82 Received client data update: { client_id: 'm3cw9f6a4l', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', name: '', email: '', phone: '', notes: '', tags: [] } Client data updated successfully for client_id: m3cw9f6a4l Chat session tags updated successfully for chat_key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l Admins fetched { user_id: 60 } { user_id: 61 } Admin 61 notified with event 'client data updated' and data: { client_id: 'm3cw9f6a4l', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', name: '', email: '', phone: '', notes: '', tags: [] } { user_id: 62 } Admin 62 notified with event 'client data updated' and data: { client_id: 'm3cw9f6a4l', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', name: '', email: '', phone: '', notes: '', tags: [] } Received client data update: { client_id: 'm3cw9f6a4l', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', name: 'Yousuf Time', email: '', phone: '', notes: '', tags: [] } Client data updated successfully for client_id: m3cw9f6a4l Chat session tags updated successfully for chat_key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l Admins fetched { user_id: 60 } { user_id: 61 } Admin 61 notified with event 'client data updated' and data: { client_id: 'm3cw9f6a4l', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', name: 'Yousuf Time', email: '', phone: '', notes: '', tags: [] } { user_id: 62 } Admin 62 notified with event 'client data updated' and data: { client_id: 'm3cw9f6a4l', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', name: 'Yousuf Time', email: '', phone: '', notes: '', tags: [] } Received client data update: { client_id: 'm3cw9f6a4l', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', name: 'Yousuf Time', email: '', phone: '', notes: '', tags: [] } Client data updated successfully for client_id: m3cw9f6a4l Chat session tags updated successfully for chat_key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l Admins fetched { user_id: 60 } { user_id: 61 } Admin 61 notified with event 'client data updated' and data: { client_id: 'm3cw9f6a4l', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', name: 'Yousuf Time', email: '', phone: '', notes: '', tags: [] } { user_id: 62 } Admin 62 notified with event 'client data updated' and data: { client_id: 'm3cw9f6a4l', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', name: 'Yousuf Time', email: '', phone: '', notes: '', tags: [] } Admin 62 disconnected Admin connected: 62 { 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7': { participants: Set(0) {}, messages: [] }, 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37bsj23tf': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l': { participants: Set(0) {}, messages: [] } } 62 { role_id: 3, name: 'Melissa Richards', real_name: 'Melissa Richards', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers join_time of active session: 2024-11-11T10:42:15.000Z Visitor metadata: { os: 'Windows', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 130', city: 'Karachi', created_at: 2024-11-11T10:42:19.000Z, left_time: null } Total visitor sessions: 1 Total chat sessions: 1 Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l client data { name: 'Yousuf Time', client_id: 'm3cw9f6a4l', email: '', phone: '', notes: '', tags: '[]' } visitor data { ip: '119.73.97.82' } visitor ip 119.73.97.82 { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. last message id null is old chat false Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers admin left the chat from bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l { participants: Set(0) {}, messages: [] } { participants: Set(0) {}, messages: [] } { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers { name: 'Yousuf Time', client_id: 'm3cw9f6a4l', online: '2024-11-11T10:42:20.000Z', servedBy: 'Melissa Richards', viewing: 'https://swanbookpublishers.com/', link: 'https://example.com', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', join_time: '3:42 PM', visitorStatus: 3, visitor_session_id: 119, os: 'Windows', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 130', unseenMsg: 0, brand_name: 'Swan Book Publishers', realName: 'Melissa Richards', userId: 62 } result of chat sessions.... [ { session_id: 86, chat_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', served_by: 'Melissa Richards', client_id: 'm3cw9f6a4l', visitor_id: 119, chat_initiated_time: 2024-11-11T10:43:01.000Z, chat_start_time: 2024-11-11T10:43:01.000Z, chat_end_time: null, is_join: 1, is_active: 1, created_at: 2024-11-11T10:43:01.000Z, tags: '[]', notes: '' } ] [ { session_id: 86, chat_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', served_by: 'Melissa Richards', client_id: 'm3cw9f6a4l', visitor_id: 119, chat_initiated_time: 2024-11-11T10:43:01.000Z, chat_start_time: 2024-11-11T10:43:01.000Z, chat_end_time: null, is_join: 1, is_active: 1, created_at: 2024-11-11T10:43:01.000Z, tags: '[]', notes: '' } ] room key bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l Active session exists for client: m3cw9f6a4l Admin 62 joined chat with client m3cw9f6a4l No rating found for session 86 { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers join_time of active session: 2024-11-11T10:42:15.000Z Visitor metadata: { os: 'Windows', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 130', city: 'Karachi', created_at: 2024-11-11T10:42:19.000Z, left_time: null } Total visitor sessions: 1 Total chat sessions: 1 Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l client data { name: 'Yousuf Time', client_id: 'm3cw9f6a4l', email: '', phone: '', notes: '', tags: '[]' } visitor data { ip: '119.73.97.82' } visitor ip 119.73.97.82 last message id null is old chat false last message id null is old chat false admin left the chat from bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l { participants: Set(1) { 62 }, messages: [] } { participants: Set(0) {}, messages: [] } { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers { name: 'Yousuf Time', client_id: 'm3cw9f6a4l', online: '2024-11-11T10:42:20.000Z', servedBy: 'Melissa Richards', viewing: 'https://swanbookpublishers.com/', link: 'https://example.com', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', join_time: '3:42 PM', visitorStatus: 3, visitor_session_id: 119, os: 'Windows', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 130', unseenMsg: 0, brand_name: 'Swan Book Publishers', realName: 'Melissa Richards', userId: 62 } result of chat sessions.... [ { session_id: 86, chat_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', served_by: 'Melissa Richards', client_id: 'm3cw9f6a4l', visitor_id: 119, chat_initiated_time: 2024-11-11T10:43:01.000Z, chat_start_time: 2024-11-11T10:43:01.000Z, chat_end_time: null, is_join: 1, is_active: 1, created_at: 2024-11-11T10:43:01.000Z, tags: '[]', notes: '' } ] [ { session_id: 86, chat_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', served_by: 'Melissa Richards', client_id: 'm3cw9f6a4l', visitor_id: 119, chat_initiated_time: 2024-11-11T10:43:01.000Z, chat_start_time: 2024-11-11T10:43:01.000Z, chat_end_time: null, is_join: 1, is_active: 1, created_at: 2024-11-11T10:43:01.000Z, tags: '[]', notes: '' } ] room key bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l Active session exists for client: m3cw9f6a4l Admin 62 joined chat with client m3cw9f6a4l No rating found for session 86 { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers join_time of active session: 2024-11-11T10:42:15.000Z Visitor metadata: { os: 'Windows', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 130', city: 'Karachi', created_at: 2024-11-11T10:42:19.000Z, left_time: null } Total visitor sessions: 1 Total chat sessions: 1 Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l client data { name: 'Yousuf Time', client_id: 'm3cw9f6a4l', email: '', phone: '', notes: '', tags: '[]' } visitor data { ip: '119.73.97.82' } visitor ip 119.73.97.82 last message id null is old chat false Participant added. 62 [ { participant_id: 156, session_id: 86, user_id: '62', role: 'admin', join_time: 2024-11-11T10:43:01.000Z } ] Active session exists for client: 86 Admin 62 joined chat with client 86 Participant already exists. Participant already exists. admin left the chat from bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l { participants: Set(1) { 62 }, messages: [] } { participants: Set(0) {}, messages: [] } { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m37bsj23tf on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Client m37bsj23tf disconnected Status timeout already running for client m37bsj23tf. Client m3cw9f6a4l disconnected Status timeout already running for client m3cw9f6a4l. Handling disconnection for: m37bsj23tf bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082 Inactivity timeout cleared for client m37bsj23tf Handled final disconnection for client m37bsj23tf bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082 public key 4 status Notification to client m37bsj23tf: client disconnected Visitor session status set to 4 for client m37bsj23tf Status updated to 4 after disconnection for client m37bsj23tf Chat session set to inactive for client m37bsj23tf admins is fetched Admin 61 notified of visitor m37bsj23tf status change. Admin 62 notified of visitor m37bsj23tf status change. Admins fetched { user_id: 60 } { user_id: 61 } Admin 61 notified with event 'client History updated' and data: { client_id: 'm37bsj23tf', client_name: null, served_by: 'Melissa Richards', chat_session_id: 85, brand_name: 'Swan Book Publishers', landing_url: 'https://swanbookpublishers.com/', IP_Health: 1, created_at: 2024-11-11T10:42:20.000Z, ip: '119.73.97.82', visitor_session_id: 120, country: 'Pakistan', browser: 'Google Chrome 116', os: 'MacOS', join_time: 2024-11-11T10:42:21.000Z, left_time: 2024-11-11T10:49:50.000Z } { user_id: 62 } Admin 62 notified with event 'client History updated' and data: { client_id: 'm37bsj23tf', client_name: null, served_by: 'Melissa Richards', chat_session_id: 85, brand_name: 'Swan Book Publishers', landing_url: 'https://swanbookpublishers.com/', IP_Health: 1, created_at: 2024-11-11T10:42:20.000Z, ip: '119.73.97.82', visitor_session_id: 120, country: 'Pakistan', browser: 'Google Chrome 116', os: 'MacOS', join_time: 2024-11-11T10:42:21.000Z, left_time: 2024-11-11T10:49:50.000Z } Client connected: m37btv8az1 Client connected public key 4c142a68-2b4e-48c1-8cf5-fc7256f9f31b-1730982548163 chatKey: 4c142a68-2b4e-48c1-8cf5-fc7256f9f31b-1730982548163_m37btv8az1 New visitor session created for client m37btv8az1 visotor is here query have been done [] now move null No active visitor session found. Creating a new session... visitor status change { client_id: 'm37btv8az1', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', status: 1 } bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082 public key 1 status Notification to client m37btv8az1: visitor chat status changed admins is fetched Admin 61 notified of visitor m37btv8az1 status change. Admin 62 notified of visitor m37btv8az1 status change. Visitor session status set to 3 for client m37btv8az1 Client connected: m3cw9f6a4l Client connected public key bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082 chatKey: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l Existing session found for client m3cw9f6a4l Cleared existing inactivityTimeout for client m3cw9f6a4l Cleared existing statusTimeout for client m3cw9f6a4l Cleared existing disconnectTimeout for client m3cw9f6a4l visotor is here Visitor session status reset to active for client m3cw9f6a4l bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082 public key 3 status Notification to client m3cw9f6a4l: Visitor status change query have been done [ { id: 119, client_id: 'm3cw9f6a4l', chat_session_id: 86, join_time: 2024-11-11T10:42:20.000Z, left_time: null, public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', landing_url: 'https://swanbookpublishers.com/', status: 3, IP_Health: 1 } ] now move null Existing visitor session found: { id: 119, client_id: 'm3cw9f6a4l', chat_session_id: 86, join_time: 2024-11-11T10:42:20.000Z, left_time: null, public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', landing_url: 'https://swanbookpublishers.com/', status: 3, IP_Health: 1 } visitor status { status: 3, client_id: 'm3cw9f6a4l' } Reconnect within one minute, using the existing session. public key 1 bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082 reset inactivity ... bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082 { inactivityTimeout: null, disconnectTimeout: null, statusTimeout: null, lastStatus: 3, isConnected: true, public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082' } Public key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082 admins is fetched Admin 61 notified of visitor m3cw9f6a4l status change. Admin 62 notified of visitor m3cw9f6a4l status change. { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers new client { public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', widgetId: 'd8c0c514-532f-4060-b105-151163499422-1731001762249', domain: 'swanbookpublishers.com', browser: { name: 'Google Chrome', version: '130' }, os: 'Windows', url: 'https://swanbookpublishers.com/', referrer: '', ip: '', country: '', city: '', clientId: 'm37btv8az1', joinTime: '11/11/2024, 3:49:54 PM' } Received visitor URL update: { public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', widgetId: 'd8c0c514-532f-4060-b105-151163499422-1731001762249', domain: 'swanbookpublishers.com', browser: { name: 'Google Chrome', version: '130' }, os: 'Windows', url: 'https://swanbookpublishers.com/', referrer: '', ip: '', country: '', city: '', clientId: 'm37btv8az1', joinTime: '11/11/2024, 3:49:54 PM' } No active visitor session found. Creating a new session... Admins fetched { user_id: 60 } { user_id: 61 } Admin 61 notified with event 'visitor url update' and data: { url: 'https://swanbookpublishers.com/', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', clientId: 'm37btv8az1' } { user_id: 62 } Admin 62 notified with event 'visitor url update' and data: { url: 'https://swanbookpublishers.com/', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', clientId: 'm37btv8az1' } reset inactivity ... bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082 { inactivityTimeout: null, disconnectTimeout: null, statusTimeout: 1, lastStatus: 1, isConnected: true, public_key: '4c142a68-2b4e-48c1-8cf5-fc7256f9f31b-1730982548163' } Public key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082 New visitor session created: { sessionResult: ResultSetHeader { fieldCount: 0, affectedRows: 1, insertId: 121, info: '', serverStatus: 2, warningStatus: 0, changedRows: 0 }, visitorUpdateResult: ResultSetHeader { fieldCount: 0, affectedRows: 1, insertId: 0, info: 'Rows matched: 1 Changed: 1 Warnings: 0', serverStatus: 2, warningStatus: 0, changedRows: 1 } } Admin 61 notified of existing chat with client m37btv8az1 from Pakistan (Karachi) on brand Swan Book Publishers Admin 62 notified of existing chat with client m37btv8az1 from Pakistan (Karachi) on brand Swan Book Publishers Using existing visitor session: 121 New chat session created by visitor: 88 Handling message for session: 88 Visitor added as participant in session 88 4c142a68-2b4e-48c1-8cf5-fc7256f9f31b-1730982548163_m37btv8az1 chatKey Visitor sent message to chat 4c142a68-2b4e-48c1-8cf5-fc7256f9f31b-1730982548163_m37btv8az1: as m37btv8az1 Number of valid numeric participants: [] All participants (including client IDs): [ 'm37btv8az1' ] Admins fetched notifyAllAdmins: true No socket connection found for admin 60 Admin 61 notified with event 'New message blink', participant: true Admin 62 notified with event 'New message blink', participant: true { client_id: 'm39hqiy9ez', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', realName: 'Melissa Richards', userId: 62, visitor_session_id: 104 } result of chat sessions.... [ { session_id: 83, chat_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', served_by: 'Melissa Richards', client_id: 'm39hqiy9ez', visitor_id: 104, chat_initiated_time: 2024-11-11T10:40:38.000Z, chat_start_time: 2024-11-11T10:40:38.000Z, chat_end_time: null, is_join: 1, is_active: 1, created_at: 2024-11-11T10:40:38.000Z, tags: null, notes: null } ] [ { session_id: 83, chat_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', served_by: 'Melissa Richards', client_id: 'm39hqiy9ez', visitor_id: 104, chat_initiated_time: 2024-11-11T10:40:38.000Z, chat_start_time: 2024-11-11T10:40:38.000Z, chat_end_time: null, is_join: 1, is_active: 1, created_at: 2024-11-11T10:40:38.000Z, tags: null, notes: null } ] room key bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez Active session exists for client: m39hqiy9ez Admin 62 joined chat with client m39hqiy9ez No rating found for session 83 { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers join_time of active session: 2024-11-09T01:32:18.000Z Error fetching client metadata: Error: Error fetching visitor metadata: No metadata found for the provided client_id and join_time. at Object.getVisitorMetadata (/home/vchat/public_html/backend.vchat.ourprojectdemo.com/models/ClientModel.js:283:13) at process.processTicksAndRejections (node:internal/process/task_queues:95:5) at async fetchClientMetadata (/home/vchat/public_html/backend.vchat.ourprojectdemo.com/controllers/ClientController.js:172:24) Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez No active session found. Fetching the last session. client data null last message id null is old chat false Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez. { name: 'Hasnain', client_id: 'm37btv8az1', online: '2024-11-11T10:49:55.000Z', servedBy: '', viewing: 'https://swanbookpublishers.com/', link: 'https://example.com', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', join_time: '3:49 PM', visitorStatus: 1, visitor_session_id: 121, os: 'Windows', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 130', unseenMsg: 1, brand_name: 'Swan Book Publishers', realName: 'Melissa Richards', userId: 62 } result of chat sessions.... [ { session_id: 88, chat_key: '4c142a68-2b4e-48c1-8cf5-fc7256f9f31b-1730982548163_m37btv8az1', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', served_by: '', client_id: 'm37btv8az1', visitor_id: 121, chat_initiated_time: 2024-11-11T10:50:01.000Z, chat_start_time: null, chat_end_time: null, is_join: 0, is_active: 1, created_at: 2024-11-11T10:50:01.000Z, tags: null, notes: null } ] No admin assigned to this client [ { session_id: 88, chat_key: '4c142a68-2b4e-48c1-8cf5-fc7256f9f31b-1730982548163_m37btv8az1', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', served_by: '', client_id: 'm37btv8az1', visitor_id: 121, chat_initiated_time: 2024-11-11T10:50:01.000Z, chat_start_time: null, chat_end_time: null, is_join: 0, is_active: 1, created_at: 2024-11-11T10:50:01.000Z, tags: null, notes: null } ] room key bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37btv8az1 Active session exists for client: m37btv8az1 Admin 62 joined chat with client m37btv8az1 No rating found for session 88 { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37btv8az1 { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. All unseen messages marked as seen for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37btv8az1. chat message emit for comment New participant inserted Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Admins fetched { user_id: 60 } { user_id: 61 } Admin 61 notified with event 'message_seen' and data: { client_id: 'm37btv8az1', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', isSeen: 1 } { user_id: 62 } Admin 62 notified with event 'message_seen' and data: { client_id: 'm37btv8az1', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', isSeen: 1 } Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Admins fetched { user_id: 60 } { user_id: 61 } Admin 61 notified with event 'visitor served by update' and data: { client_id: 'm37btv8az1', realName: 'Melissa Richards', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', served_by: 'Melissa Richards' } { user_id: 62 } Admin 62 notified with event 'visitor served by update' and data: { client_id: 'm37btv8az1', realName: 'Melissa Richards', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', served_by: 'Melissa Richards' } Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37btv8az1 No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37btv8az1. Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37btv8az1 No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37btv8az1. join_time of active session: 2024-11-11T10:49:50.000Z Visitor metadata: { os: 'Windows', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 130', city: 'Karachi', created_at: 2024-11-11T10:49:55.000Z, left_time: null } Total visitor sessions: 17 Total chat sessions: 12 Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37btv8az1 No active session found. Fetching the last session. client data { name: 'Hasnain', client_id: 'm37btv8az1', email: null, phone: null, notes: null, tags: null } visitor data { ip: '119.73.97.82' } visitor ip 119.73.97.82 last message id null is old chat false Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37btv8az1 No active session found. Fetching the last session. client data { name: 'Hasnain', client_id: 'm37btv8az1', email: null, phone: null, notes: null, tags: null } visitor data { ip: '119.73.97.82' } visitor ip 119.73.97.82 Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37btv8az1 No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37btv8az1. Active session exists for client: m37btv8az1 Handling message for session: 88 4c142a68-2b4e-48c1-8cf5-fc7256f9f31b-1730982548163_m37btv8az1 chatKey Visitor sent message to chat 4c142a68-2b4e-48c1-8cf5-fc7256f9f31b-1730982548163_m37btv8az1: as m37btv8az1,62 Number of valid numeric participants: [ 62 ] All participants (including client IDs): [ 'm37btv8az1', '62' ] Admins fetched notifyAllAdmins: false No socket connection found for admin 60 Admin 61 notified with event 'New message blink', participant: false Admin 62 notified with event 'New message blink', participant: true admin left the chat from bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37btv8az1 { participants: Set(1) { 62 }, messages: [] } { participants: Set(0) {}, messages: [] } { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Client m37btv8az1 disconnected Status timeout already running for client m37btv8az1. { name: 'Hasnain', client_id: 'm37btv8az1', online: '2024-11-11T10:49:55.000Z', servedBy: 'Melissa Richards', viewing: 'https://swanbookpublishers.com/', link: 'https://example.com', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', join_time: '3:49 PM', visitorStatus: 1, visitor_session_id: 121, os: 'Windows', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 130', unseenMsg: 1, brand_name: 'Swan Book Publishers', realName: 'Melissa Richards', userId: 62 } result of chat sessions.... [ { session_id: 88, chat_key: '4c142a68-2b4e-48c1-8cf5-fc7256f9f31b-1730982548163_m37btv8az1', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', served_by: 'Melissa Richards', client_id: 'm37btv8az1', visitor_id: 121, chat_initiated_time: 2024-11-11T10:50:01.000Z, chat_start_time: null, chat_end_time: null, is_join: 0, is_active: 1, created_at: 2024-11-11T10:50:01.000Z, tags: null, notes: null } ] [ { session_id: 88, chat_key: '4c142a68-2b4e-48c1-8cf5-fc7256f9f31b-1730982548163_m37btv8az1', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', served_by: 'Melissa Richards', client_id: 'm37btv8az1', visitor_id: 121, chat_initiated_time: 2024-11-11T10:50:01.000Z, chat_start_time: null, chat_end_time: null, is_join: 0, is_active: 1, created_at: 2024-11-11T10:50:01.000Z, tags: null, notes: null } ] room key bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37btv8az1 Active session exists for client: m37btv8az1 Admin 62 joined chat with client m37btv8az1 No rating found for session 88 { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers join_time of active session: 2024-11-11T10:49:50.000Z Visitor metadata: { os: 'Windows', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 130', city: 'Karachi', created_at: 2024-11-11T10:49:55.000Z, left_time: null } Total visitor sessions: 17 Total chat sessions: 12 Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37btv8az1 No active session found. Fetching the last session. client data { name: 'Hasnain', client_id: 'm37btv8az1', email: null, phone: null, notes: null, tags: null } visitor data { ip: '119.73.97.82' } visitor ip 119.73.97.82 last message id null is old chat false Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37btv8az1 All unseen messages marked as seen for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37btv8az1. Admins fetched { user_id: 60 } { user_id: 61 } Admin 61 notified with event 'message_seen' and data: { client_id: 'm37btv8az1', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', isSeen: 1 } { user_id: 62 } Admin 62 notified with event 'message_seen' and data: { client_id: 'm37btv8az1', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', isSeen: 1 } admin left the chat from bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37btv8az1 { participants: Set(1) { 62 }, messages: [] } { participants: Set(0) {}, messages: [] } { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers { name: null, client_id: 'm3cw0vdzqw', online: '2024-11-11T10:35:40.000Z', servedBy: 'Melissa Richards', viewing: 'https://swanbookpublishers.com/', link: 'https://example.com', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', join_time: '3:35 PM', visitorStatus: 2, visitor_session_id: 116, os: 'Windows', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 130', unseenMsg: 0, brand_name: 'Swan Book Publishers', realName: 'Melissa Richards', userId: 62 } result of chat sessions.... [ { session_id: 84, chat_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', served_by: 'Melissa Richards', client_id: 'm3cw0vdzqw', visitor_id: 116, chat_initiated_time: 2024-11-11T10:40:41.000Z, chat_start_time: 2024-11-11T10:40:41.000Z, chat_end_time: null, is_join: 1, is_active: 1, created_at: 2024-11-11T10:40:41.000Z, tags: null, notes: null } ] [ { session_id: 84, chat_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', served_by: 'Melissa Richards', client_id: 'm3cw0vdzqw', visitor_id: 116, chat_initiated_time: 2024-11-11T10:40:41.000Z, chat_start_time: 2024-11-11T10:40:41.000Z, chat_end_time: null, is_join: 1, is_active: 1, created_at: 2024-11-11T10:40:41.000Z, tags: null, notes: null } ] room key bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw Active session exists for client: m3cw0vdzqw Admin 62 joined chat with client m3cw0vdzqw Rating emitted for session 84: 1 { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Emitting visitor data for client m37btv8az1 on brand Swan Book Publishers Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers join_time of active session: 2024-11-11T10:35:35.000Z Visitor metadata: { os: 'Windows', ip: '119.73.97.82', country: 'Pakistan', browser: 'Google Chrome 130', city: 'Karachi', created_at: 2024-11-11T10:35:39.000Z, left_time: null } Total visitor sessions: 1 Total chat sessions: 1 Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw client data { name: null, client_id: 'm3cw0vdzqw', email: null, phone: null, notes: null, tags: null } visitor data { ip: '119.73.97.82' } visitor ip 119.73.97.82 last message id null is old chat false Marking all unseen messages as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw No unseen messages found for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw. Participant added. 62 [ { participant_id: 154, session_id: 84, user_id: '62', role: 'admin', join_time: 2024-11-11T10:40:41.000Z } ] Active session exists for client: 84 Admin 62 joined chat with client 84 Participant already exists. activeChats.... { 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7': { participants: Set(0) {}, messages: [] }, 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36jho45bm': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez': { participants: Set(1) { 62 }, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw': { participants: Set(1) { 62 }, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37btv8az1': { participants: Set(0) {}, messages: [] } } Active session exists for client: m3cw0vdzqw session id = 84 Admin 62 sent message to chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw: hi [] Handling disconnection for: m37btv8az1 bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082 Inactivity timeout cleared for client m37btv8az1 Handled final disconnection for client m37btv8az1 bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082 public key 4 status Notification to client m37btv8az1: client disconnected Visitor session status set to 4 for client m37btv8az1 Status updated to 4 after disconnection for client m37btv8az1 Chat session set to inactive for client m37btv8az1 admins is fetched Admin 61 notified of visitor m37btv8az1 status change. Admin 62 notified of visitor m37btv8az1 status change. Admins fetched { user_id: 60 } { user_id: 61 } Admin 61 notified with event 'client History updated' and data: { client_id: 'm37btv8az1', client_name: 'Hasnain', served_by: 'Melissa Richards', chat_session_id: 88, brand_name: 'Swan Book Publishers', landing_url: 'https://swanbookpublishers.com/', IP_Health: 1, created_at: 2024-11-11T10:49:55.000Z, ip: '119.73.97.82', visitor_session_id: 121, country: 'Pakistan', browser: 'Google Chrome 130', os: 'Windows', join_time: 2024-11-11T10:49:55.000Z, left_time: 2024-11-11T10:51:09.000Z } { user_id: 62 } Admin 62 notified with event 'client History updated' and data: { client_id: 'm37btv8az1', client_name: 'Hasnain', served_by: 'Melissa Richards', chat_session_id: 88, brand_name: 'Swan Book Publishers', landing_url: 'https://swanbookpublishers.com/', IP_Health: 1, created_at: 2024-11-11T10:49:55.000Z, ip: '119.73.97.82', visitor_session_id: 121, country: 'Pakistan', browser: 'Google Chrome 130', os: 'Windows', join_time: 2024-11-11T10:49:55.000Z, left_time: 2024-11-11T10:51:09.000Z } Received client data update: { client_id: 'm3cw0vdzqw', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', name: 'Musab', email: '', phone: '', notes: '', tags: [] } Client data updated successfully for client_id: m3cw0vdzqw Chat session tags updated successfully for chat_key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw Admins fetched { user_id: 60 } { user_id: 61 } Admin 61 notified with event 'client data updated' and data: { client_id: 'm3cw0vdzqw', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', name: 'Musab', email: '', phone: '', notes: '', tags: [] } { user_id: 62 } Admin 62 notified with event 'client data updated' and data: { client_id: 'm3cw0vdzqw', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', name: 'Musab', email: '', phone: '', notes: '', tags: [] } admin left the chat from bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw { participants: Set(1) { 62 }, messages: [] } { participants: Set(0) {}, messages: [] } { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Client m3cw0vdzqw disconnected Status timeout already running for client m3cw0vdzqw. Client connected: m3cw0vdzqw Client connected public key bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082 chatKey: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw Existing session found for client m3cw0vdzqw Cleared existing inactivityTimeout for client m3cw0vdzqw Cleared existing statusTimeout for client m3cw0vdzqw Cleared existing disconnectTimeout for client m3cw0vdzqw visotor is here Visitor session status reset to active for client m3cw0vdzqw bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082 public key 1 status Notification to client m3cw0vdzqw: Visitor status change query have been done [ { id: 116, client_id: 'm3cw0vdzqw', chat_session_id: 84, join_time: 2024-11-11T10:35:40.000Z, left_time: null, public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', landing_url: 'https://swanbookpublishers.com/', status: 1, IP_Health: 1 } ] now move null Existing visitor session found: { id: 116, client_id: 'm3cw0vdzqw', chat_session_id: 84, join_time: 2024-11-11T10:35:40.000Z, left_time: null, public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', landing_url: 'https://swanbookpublishers.com/', status: 1, IP_Health: 1 } visitor status { status: 1, client_id: 'm3cw0vdzqw' } Reconnect within one minute, using the existing session. public key 1 bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082 reset inactivity ... bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082 { inactivityTimeout: null, disconnectTimeout: null, statusTimeout: null, lastStatus: 1, isConnected: true, public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082' } Public key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082 admins is fetched Admin 61 notified of visitor m3cw0vdzqw status change. Admin 62 notified of visitor m3cw0vdzqw status change. { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers visitor status change { client_id: 'm3cw0vdzqw', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', status: 1 } bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082 public key 1 status Notification to client m3cw0vdzqw: visitor chat status changed admins is fetched Admin 61 notified of visitor m3cw0vdzqw status change. Admin 62 notified of visitor m3cw0vdzqw status change. Visitor session status set to 3 for client m3cw0vdzqw get chat history chat key bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw [ { session_id: 84, chat_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', served_by: 'Melissa Richards', client_id: 'm3cw0vdzqw', visitor_id: 116, chat_initiated_time: 2024-11-11T10:40:41.000Z, chat_start_time: 2024-11-11T10:40:41.000Z, chat_end_time: null, is_join: 1, is_active: 1, created_at: 2024-11-11T10:40:41.000Z, tags: '[]', notes: '' } ] test key Received visitor URL update: { public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', widgetId: 'd8c0c514-532f-4060-b105-151163499422-1731001762249', domain: 'swanbookpublishers.com', browser: { name: 'Google Chrome', version: '130' }, os: 'Windows', url: 'https://swanbookpublishers.com/', referrer: '', ip: '', country: '', city: '', clientId: 'm3cw0vdzqw', joinTime: '11/11/2024, 3:51:30 PM' } [ { session_id: 84 } ] 62 { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Admins fetched { user_id: 60 } { user_id: 61 } Admin 61 notified with event 'visitor url update' and data: { url: 'https://swanbookpublishers.com/', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', clientId: 'm3cw0vdzqw' } { user_id: 62 } Admin 62 notified with event 'visitor url update' and data: { url: 'https://swanbookpublishers.com/', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', clientId: 'm3cw0vdzqw' } Emitting total unseen messages to client m3cw0vdzqw: 1 sent the messages to client Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Client seen message ID: 528 Marking message as seen for chat: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw Message ID 528 marked as seen for chat bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw. Admins fetched { user_id: 60 } { user_id: 61 } Admin 61 notified with event 'message_seen by client' and data: { client_id: 'm3cw0vdzqw', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', is_seen: 1, message_id: '528' } { user_id: 62 } Admin 62 notified with event 'message_seen by client' and data: { client_id: 'm3cw0vdzqw', public_key: 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', is_seen: 1, message_id: '528' } Client m36jho45bm disconnected Status timeout already running for client m36jho45bm. Handling disconnection for: m36jho45bm d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 Inactivity timeout cleared for client m36jho45bm Handled final disconnection for client m36jho45bm d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 public key 4 status Notification to client m36jho45bm: client disconnected Visitor session status set to 4 for client m36jho45bm Status updated to 4 after disconnection for client m36jho45bm Chat session set to inactive for client m36jho45bm admins is fetched Admins fetched { user_id: 51 } { user_id: 51 } { user_id: 53 } { user_id: 51 } { user_id: 53 } eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYyLCJpYXQiOjE3MzEzMjE1NDUsImV4cCI6MTczMTkyNjM0NX0.vPSZcMbUxx2lBViwOiiZimHC7Ks98lI-qLz1YGpbmDc user { role_id: 3, name: 'Melissa Richards', real_name: 'Melissa Richards', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } { userId: 62, role: 3, company_id: 16 } { userId: 62, role: 3, company_id: 16 } 58 eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYyLCJpYXQiOjE3MzEzMjE1NDUsImV4cCI6MTczMTkyNjM0NX0.vPSZcMbUxx2lBViwOiiZimHC7Ks98lI-qLz1YGpbmDc user { role_id: 3, name: 'Melissa Richards', real_name: 'Melissa Richards', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } { userId: 62, role: 3, company_id: 16 } { brandId: '58' } brand id : 58 [ { script: 'http://test.vchat.ourprojectdemo.com:3000/static/m37ld0jifhQu7Amz/bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', file_path: '/static/m37ld0jifhQu7Amz/bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082.js' } ] Inactivity timeout triggered for client: m3cw9f6a4l bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082 public key 2 status Notification to client m3cw9f6a4l: visitor is idle Status updated to 2 due to inactivity for client m3cw9f6a4l admins is fetched Admin 61 notified of visitor m3cw9f6a4l status change. Admin 62 notified of visitor m3cw9f6a4l status change. 58 eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYyLCJpYXQiOjE3MzEzMjE1NDUsImV4cCI6MTczMTkyNjM0NX0.vPSZcMbUxx2lBViwOiiZimHC7Ks98lI-qLz1YGpbmDc user { role_id: 3, name: 'Melissa Richards', real_name: 'Melissa Richards', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } { userId: 62, role: 3, company_id: 16 } { brandId: '58' } brand id : 58 [ { script: 'http://test.vchat.ourprojectdemo.com:3000/static/m37ld0jifhQu7Amz/bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', file_path: '/static/m37ld0jifhQu7Amz/bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082.js' } ] Inactivity timeout triggered for client: m3cw0vdzqw bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082 public key 2 status Notification to client m3cw0vdzqw: visitor is idle Status updated to 2 due to inactivity for client m3cw0vdzqw admins is fetched Admin 61 notified of visitor m3cw0vdzqw status change. Admin 62 notified of visitor m3cw0vdzqw status change. 58 eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYyLCJpYXQiOjE3MzEzMjE1NDUsImV4cCI6MTczMTkyNjM0NX0.vPSZcMbUxx2lBViwOiiZimHC7Ks98lI-qLz1YGpbmDc user { role_id: 3, name: 'Melissa Richards', real_name: 'Melissa Richards', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } { userId: 62, role: 3, company_id: 16 } { brandId: '58' } brand id : 58 [ { script: 'http://test.vchat.ourprojectdemo.com:3000/static/m37ld0jifhQu7Amz/bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', file_path: '/static/m37ld0jifhQu7Amz/bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082.js' } ] Admin 62 disconnected admin@chatknot.com admin@11009 61 { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } 61 { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } Admin connected: 61 { 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l': { participants: Set(0) {}, messages: [] } } { user_id: 61, name: 'Admin' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYxLCJpYXQiOjE3MzEzMjI5MjAsImV4cCI6MTczMTkyNzcyMH0.wZ0rHuxbgGvfuaiNeRQUZYFau1c36_pzDheqIPtQ4u8 user { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } { userId: 61, role: 2, company_id: 16 } { userId: 61, role: 2, company_id: 16 } 58 eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYxLCJpYXQiOjE3MzEzMjI5MjAsImV4cCI6MTczMTkyNzcyMH0.wZ0rHuxbgGvfuaiNeRQUZYFau1c36_pzDheqIPtQ4u8 user { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } { userId: 61, role: 2, company_id: 16 } { brandId: '58' } brand id : 58 [ { script: 'http://test.vchat.ourprojectdemo.com:3000/static/m37ld0jifhQu7Amz/bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', file_path: '/static/m37ld0jifhQu7Amz/bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082.js' } ] Admin 61 disconnected melissa.richards@chatknot.com zoSDnrTc 62 { role_id: 3, name: 'Melissa Richards', real_name: 'Melissa Richards', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } 62 { role_id: 3, name: 'Melissa Richards', real_name: 'Melissa Richards', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } Admin connected: 62 { 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw0vdzqw': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l': { participants: Set(0) {}, messages: [] } } { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m3cw0vdzqw on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYyLCJpYXQiOjE3MzEzMjI5MzksImV4cCI6MTczMTkyNzczOX0.mbsbwxqlybpNvM_pNOWuc_ghT8_oqXs4h0_3cjdUxRw user { role_id: 3, name: 'Melissa Richards', real_name: 'Melissa Richards', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } { userId: 62, role: 3, company_id: 16 } { userId: 62, role: 3, company_id: 16 } 58 eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYyLCJpYXQiOjE3MzEzMjI5MzksImV4cCI6MTczMTkyNzczOX0.mbsbwxqlybpNvM_pNOWuc_ghT8_oqXs4h0_3cjdUxRw user { role_id: 3, name: 'Melissa Richards', real_name: 'Melissa Richards', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } { userId: 62, role: 3, company_id: 16 } { brandId: '58' } brand id : 58 [ { script: 'http://test.vchat.ourprojectdemo.com:3000/static/m37ld0jifhQu7Amz/bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', file_path: '/static/m37ld0jifhQu7Amz/bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082.js' } ] eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYyLCJpYXQiOjE3MzEzMjI5MzksImV4cCI6MTczMTkyNzczOX0.mbsbwxqlybpNvM_pNOWuc_ghT8_oqXs4h0_3cjdUxRw user { role_id: 3, name: 'Melissa Richards', real_name: 'Melissa Richards', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } { userId: 62, role: 3, company_id: 16 } fetching users fetching users 2 [ { id: 60, real_name: 'Jennifer Conner', email: 'jennifer.conner@chatknot.com', role_id: 3, designation: 'Sales Representative', company_id: 16, created_at: 2024-11-07T17:42:06.000Z, status: 1, name: 'Jennifer Conner', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' }, { id: 61, real_name: 'Admin', email: 'admin@chatknot.com', role_id: 2, designation: 'Admin', company_id: 16, created_at: 2024-11-07T17:43:08.000Z, status: 1, name: 'Admin', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' }, { id: 62, real_name: 'Melissa Richards', email: 'melissa.richards@chatknot.com', role_id: 3, designation: 'Sales Representative', company_id: 16, created_at: 2024-11-07T17:45:02.000Z, status: 1, name: 'Melissa Richards', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' } ] Client m3cw0vdzqw disconnected Status timeout already running for client m3cw0vdzqw. eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYyLCJpYXQiOjE3MzEzMjI5MzksImV4cCI6MTczMTkyNzczOX0.mbsbwxqlybpNvM_pNOWuc_ghT8_oqXs4h0_3cjdUxRw user { role_id: 3, name: 'Melissa Richards', real_name: 'Melissa Richards', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } { userId: 62, role: 3, company_id: 16 } fetching users fetching users 2 [ { id: 60, real_name: 'Jennifer Conner', email: 'jennifer.conner@chatknot.com', role_id: 3, designation: 'Sales Representative', company_id: 16, created_at: 2024-11-07T17:42:06.000Z, status: 1, name: 'Jennifer Conner', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' }, { id: 61, real_name: 'Admin', email: 'admin@chatknot.com', role_id: 2, designation: 'Admin', company_id: 16, created_at: 2024-11-07T17:43:08.000Z, status: 1, name: 'Admin', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' }, { id: 62, real_name: 'Melissa Richards', email: 'melissa.richards@chatknot.com', role_id: 3, designation: 'Sales Representative', company_id: 16, created_at: 2024-11-07T17:45:02.000Z, status: 1, name: 'Melissa Richards', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' } ] Handling disconnection for: m3cw0vdzqw bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082 Inactivity timeout cleared for client m3cw0vdzqw Handled final disconnection for client m3cw0vdzqw bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082 public key 4 status Notification to client m3cw0vdzqw: client disconnected Visitor session status set to 4 for client m3cw0vdzqw Status updated to 4 after disconnection for client m3cw0vdzqw Chat session set to inactive for client m3cw0vdzqw admins is fetched Admin 62 notified of visitor m3cw0vdzqw status change. Admins fetched { user_id: 60 } { user_id: 61 } { user_id: 62 } Admin 62 notified with event 'client History updated' and data: { client_id: 'm3cw0vdzqw', client_name: 'Musab', served_by: 'Melissa Richards', chat_session_id: 84, brand_name: 'Swan Book Publishers', landing_url: 'https://swanbookpublishers.com/', IP_Health: 1, created_at: 2024-11-11T10:51:28.000Z, ip: '119.73.97.82', visitor_session_id: 116, country: 'Pakistan', browser: 'Google Chrome 130', os: 'Windows', join_time: 2024-11-11T10:35:40.000Z, left_time: 2024-11-11T11:03:22.000Z } eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYyLCJpYXQiOjE3MzEzMjI5MzksImV4cCI6MTczMTkyNzczOX0.mbsbwxqlybpNvM_pNOWuc_ghT8_oqXs4h0_3cjdUxRw user { role_id: 3, name: 'Melissa Richards', real_name: 'Melissa Richards', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } { userId: 62, role: 3, company_id: 16 } fetching users fetching users 2 [ { id: 60, real_name: 'Jennifer Conner', email: 'jennifer.conner@chatknot.com', role_id: 3, designation: 'Sales Representative', company_id: 16, created_at: 2024-11-07T17:42:06.000Z, status: 1, name: 'Jennifer Conner', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' }, { id: 61, real_name: 'Admin', email: 'admin@chatknot.com', role_id: 2, designation: 'Admin', company_id: 16, created_at: 2024-11-07T17:43:08.000Z, status: 1, name: 'Admin', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' }, { id: 62, real_name: 'Melissa Richards', email: 'melissa.richards@chatknot.com', role_id: 3, designation: 'Sales Representative', company_id: 16, created_at: 2024-11-07T17:45:02.000Z, status: 1, name: 'Melissa Richards', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' } ] eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYyLCJpYXQiOjE3MzEzMjI5MzksImV4cCI6MTczMTkyNzczOX0.mbsbwxqlybpNvM_pNOWuc_ghT8_oqXs4h0_3cjdUxRw user { role_id: 3, name: 'Melissa Richards', real_name: 'Melissa Richards', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } { userId: 62, role: 3, company_id: 16 } fetching users fetching users 2 [ { id: 60, real_name: 'Jennifer Conner', email: 'jennifer.conner@chatknot.com', role_id: 3, designation: 'Sales Representative', company_id: 16, created_at: 2024-11-07T17:42:06.000Z, status: 1, name: 'Jennifer Conner', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' }, { id: 61, real_name: 'Admin', email: 'admin@chatknot.com', role_id: 2, designation: 'Admin', company_id: 16, created_at: 2024-11-07T17:43:08.000Z, status: 1, name: 'Admin', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' }, { id: 62, real_name: 'Melissa Richards', email: 'melissa.richards@chatknot.com', role_id: 3, designation: 'Sales Representative', company_id: 16, created_at: 2024-11-07T17:45:02.000Z, status: 1, name: 'Melissa Richards', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' } ] eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYyLCJpYXQiOjE3MzEzMjI5MzksImV4cCI6MTczMTkyNzczOX0.mbsbwxqlybpNvM_pNOWuc_ghT8_oqXs4h0_3cjdUxRw user { role_id: 3, name: 'Melissa Richards', real_name: 'Melissa Richards', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } { userId: 62, role: 3, company_id: 16 } fetching users fetching users 2 [ { id: 60, real_name: 'Jennifer Conner', email: 'jennifer.conner@chatknot.com', role_id: 3, designation: 'Sales Representative', company_id: 16, created_at: 2024-11-07T17:42:06.000Z, status: 1, name: 'Jennifer Conner', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' }, { id: 61, real_name: 'Admin', email: 'admin@chatknot.com', role_id: 2, designation: 'Admin', company_id: 16, created_at: 2024-11-07T17:43:08.000Z, status: 1, name: 'Admin', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' }, { id: 62, real_name: 'Melissa Richards', email: 'melissa.richards@chatknot.com', role_id: 3, designation: 'Sales Representative', company_id: 16, created_at: 2024-11-07T17:45:02.000Z, status: 1, name: 'Melissa Richards', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' } ] eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYyLCJpYXQiOjE3MzEzMjI5MzksImV4cCI6MTczMTkyNzczOX0.mbsbwxqlybpNvM_pNOWuc_ghT8_oqXs4h0_3cjdUxRw user { role_id: 3, name: 'Melissa Richards', real_name: 'Melissa Richards', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } { userId: 62, role: 3, company_id: 16 } fetching users fetching users 2 [ { id: 60, real_name: 'Jennifer Conner', email: 'jennifer.conner@chatknot.com', role_id: 3, designation: 'Sales Representative', company_id: 16, created_at: 2024-11-07T17:42:06.000Z, status: 1, name: 'Jennifer Conner', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' }, { id: 61, real_name: 'Admin', email: 'admin@chatknot.com', role_id: 2, designation: 'Admin', company_id: 16, created_at: 2024-11-07T17:43:08.000Z, status: 1, name: 'Admin', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' }, { id: 62, real_name: 'Melissa Richards', email: 'melissa.richards@chatknot.com', role_id: 3, designation: 'Sales Representative', company_id: 16, created_at: 2024-11-07T17:45:02.000Z, status: 1, name: 'Melissa Richards', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' } ] Admin 62 disconnected admin@chatknot.com admin@11009 61 { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } 61 { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } Admin connected: 61 { 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l': { participants: Set(0) {}, messages: [] } } eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYxLCJpYXQiOjE3MzEzMjMzNDMsImV4cCI6MTczMTkyODE0M30.RkHA_B25W71omUzKJCcWlsdvLILU9X3iV6hxeA31cVY user { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } { userId: 61, role: 2, company_id: 16 } { userId: 61, role: 2, company_id: 16 } { user_id: 61, name: 'Admin' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYxLCJpYXQiOjE3MzEzMjMzNDMsImV4cCI6MTczMTkyODE0M30.RkHA_B25W71omUzKJCcWlsdvLILU9X3iV6hxeA31cVY user { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } { userId: 61, role: 2, company_id: 16 } fetching users fetching users 2 [ { id: 60, real_name: 'Jennifer Conner', email: 'jennifer.conner@chatknot.com', role_id: 3, designation: 'Sales Representative', company_id: 16, created_at: 2024-11-07T17:42:06.000Z, status: 1, name: 'Jennifer Conner', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' }, { id: 61, real_name: 'Admin', email: 'admin@chatknot.com', role_id: 2, designation: 'Admin', company_id: 16, created_at: 2024-11-07T17:43:08.000Z, status: 1, name: 'Admin', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' }, { id: 62, real_name: 'Melissa Richards', email: 'melissa.richards@chatknot.com', role_id: 3, designation: 'Sales Representative', company_id: 16, created_at: 2024-11-07T17:45:02.000Z, status: 1, name: 'Melissa Richards', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' } ] Admin 61 disconnected Admin connected: 61 { 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l': { participants: Set(0) {}, messages: [] } } 61 { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } { user_id: 61, name: 'Admin' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYxLCJpYXQiOjE3MzEzMjMzNDMsImV4cCI6MTczMTkyODE0M30.RkHA_B25W71omUzKJCcWlsdvLILU9X3iV6hxeA31cVY user { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } { userId: 61, role: 2, company_id: 16 } fetching users fetching users 2 [ { id: 60, real_name: 'Jennifer Conner', email: 'jennifer.conner@chatknot.com', role_id: 3, designation: 'Sales Representative', company_id: 16, created_at: 2024-11-07T17:42:06.000Z, status: 1, name: 'Jennifer Conner', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' }, { id: 61, real_name: 'Admin', email: 'admin@chatknot.com', role_id: 2, designation: 'Admin', company_id: 16, created_at: 2024-11-07T17:43:08.000Z, status: 1, name: 'Admin', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' }, { id: 62, real_name: 'Melissa Richards', email: 'melissa.richards@chatknot.com', role_id: 3, designation: 'Sales Representative', company_id: 16, created_at: 2024-11-07T17:45:02.000Z, status: 1, name: 'Melissa Richards', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' } ] Admin 61 disconnected melissa.richards@chatknot.com zoSDnrTc 62 { role_id: 3, name: 'Melissa Richards', real_name: 'Melissa Richards', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } 62 { role_id: 3, name: 'Melissa Richards', real_name: 'Melissa Richards', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } Admin connected: 62 { 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l': { participants: Set(0) {}, messages: [] } } { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Admin 62 disconnected 62 { role_id: 3, name: 'Melissa Richards', real_name: 'Melissa Richards', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } Admin connected: 62 { 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l': { participants: Set(0) {}, messages: [] } } { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYyLCJpYXQiOjE3MzEzMjMzNzYsImV4cCI6MTczMTkyODE3Nn0.G1MdWK6Ayie8n7ghvKsJ0PvoaF5NcUDWe8L8xjbGLc4 user { role_id: 3, name: 'Melissa Richards', real_name: 'Melissa Richards', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } { userId: 62, role: 3, company_id: 16 } { userId: 62, role: 3, company_id: 16 } 58 eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYyLCJpYXQiOjE3MzEzMjMzNzYsImV4cCI6MTczMTkyODE3Nn0.G1MdWK6Ayie8n7ghvKsJ0PvoaF5NcUDWe8L8xjbGLc4 user { role_id: 3, name: 'Melissa Richards', real_name: 'Melissa Richards', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } { userId: 62, role: 3, company_id: 16 } { brandId: '58' } brand id : 58 [ { script: 'http://test.vchat.ourprojectdemo.com:3000/static/m37ld0jifhQu7Amz/bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', file_path: '/static/m37ld0jifhQu7Amz/bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082.js' } ] eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYyLCJpYXQiOjE3MzEzMjMzNzYsImV4cCI6MTczMTkyODE3Nn0.G1MdWK6Ayie8n7ghvKsJ0PvoaF5NcUDWe8L8xjbGLc4 user { role_id: 3, name: 'Melissa Richards', real_name: 'Melissa Richards', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } { userId: 62, role: 3, company_id: 16 } fetching users fetching users 2 [ { id: 60, real_name: 'Jennifer Conner', email: 'jennifer.conner@chatknot.com', role_id: 3, designation: 'Sales Representative', company_id: 16, created_at: 2024-11-07T17:42:06.000Z, status: 1, name: 'Jennifer Conner', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' }, { id: 61, real_name: 'Admin', email: 'admin@chatknot.com', role_id: 2, designation: 'Admin', company_id: 16, created_at: 2024-11-07T17:43:08.000Z, status: 1, name: 'Admin', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' }, { id: 62, real_name: 'Melissa Richards', email: 'melissa.richards@chatknot.com', role_id: 3, designation: 'Sales Representative', company_id: 16, created_at: 2024-11-07T17:45:02.000Z, status: 1, name: 'Melissa Richards', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' } ] { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m3cw9f6a4l on brand Swan Book Publishers Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYyLCJpYXQiOjE3MzEzMjMzNzYsImV4cCI6MTczMTkyODE3Nn0.G1MdWK6Ayie8n7ghvKsJ0PvoaF5NcUDWe8L8xjbGLc4 user { role_id: 3, name: 'Melissa Richards', real_name: 'Melissa Richards', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } { userId: 62, role: 3, company_id: 16 } fetching users fetching users 2 [ { id: 60, real_name: 'Jennifer Conner', email: 'jennifer.conner@chatknot.com', role_id: 3, designation: 'Sales Representative', company_id: 16, created_at: 2024-11-07T17:42:06.000Z, status: 1, name: 'Jennifer Conner', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' }, { id: 61, real_name: 'Admin', email: 'admin@chatknot.com', role_id: 2, designation: 'Admin', company_id: 16, created_at: 2024-11-07T17:43:08.000Z, status: 1, name: 'Admin', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' }, { id: 62, real_name: 'Melissa Richards', email: 'melissa.richards@chatknot.com', role_id: 3, designation: 'Sales Representative', company_id: 16, created_at: 2024-11-07T17:45:02.000Z, status: 1, name: 'Melissa Richards', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' } ] eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYyLCJpYXQiOjE3MzEzMjMzNzYsImV4cCI6MTczMTkyODE3Nn0.G1MdWK6Ayie8n7ghvKsJ0PvoaF5NcUDWe8L8xjbGLc4 user { role_id: 3, name: 'Melissa Richards', real_name: 'Melissa Richards', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } { userId: 62, role: 3, company_id: 16 } { userId: 62, role: 3, company_id: 16 } 58 eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYyLCJpYXQiOjE3MzEzMjMzNzYsImV4cCI6MTczMTkyODE3Nn0.G1MdWK6Ayie8n7ghvKsJ0PvoaF5NcUDWe8L8xjbGLc4 user { role_id: 3, name: 'Melissa Richards', real_name: 'Melissa Richards', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } { userId: 62, role: 3, company_id: 16 } { brandId: '58' } brand id : 58 [ { script: 'http://test.vchat.ourprojectdemo.com:3000/static/m37ld0jifhQu7Amz/bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', file_path: '/static/m37ld0jifhQu7Amz/bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082.js' } ] 58 eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYyLCJpYXQiOjE3MzEzMjMzNzYsImV4cCI6MTczMTkyODE3Nn0.G1MdWK6Ayie8n7ghvKsJ0PvoaF5NcUDWe8L8xjbGLc4 user { role_id: 3, name: 'Melissa Richards', real_name: 'Melissa Richards', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } { userId: 62, role: 3, company_id: 16 } { brandId: '58' } brand id : 58 [ { script: 'http://test.vchat.ourprojectdemo.com:3000/static/m37ld0jifhQu7Amz/bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', file_path: '/static/m37ld0jifhQu7Amz/bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082.js' } ] 58 eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYyLCJpYXQiOjE3MzEzMjMzNzYsImV4cCI6MTczMTkyODE3Nn0.G1MdWK6Ayie8n7ghvKsJ0PvoaF5NcUDWe8L8xjbGLc4 user { role_id: 3, name: 'Melissa Richards', real_name: 'Melissa Richards', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } { userId: 62, role: 3, company_id: 16 } { brandId: '58' } brand id : 58 [ { script: 'http://test.vchat.ourprojectdemo.com:3000/static/m37ld0jifhQu7Amz/bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', file_path: '/static/m37ld0jifhQu7Amz/bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082.js' } ] eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYyLCJpYXQiOjE3MzEzMjMzNzYsImV4cCI6MTczMTkyODE3Nn0.G1MdWK6Ayie8n7ghvKsJ0PvoaF5NcUDWe8L8xjbGLc4 user { role_id: 3, name: 'Melissa Richards', real_name: 'Melissa Richards', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } { userId: 62, role: 3, company_id: 16 } { userId: 62, role: 3, company_id: 16 } 58 eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYyLCJpYXQiOjE3MzEzMjMzNzYsImV4cCI6MTczMTkyODE3Nn0.G1MdWK6Ayie8n7ghvKsJ0PvoaF5NcUDWe8L8xjbGLc4 user { role_id: 3, name: 'Melissa Richards', real_name: 'Melissa Richards', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } { userId: 62, role: 3, company_id: 16 } { brandId: '58' } brand id : 58 [ { script: 'http://test.vchat.ourprojectdemo.com:3000/static/m37ld0jifhQu7Amz/bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', file_path: '/static/m37ld0jifhQu7Amz/bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082.js' } ] eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYyLCJpYXQiOjE3MzEzMjMzNzYsImV4cCI6MTczMTkyODE3Nn0.G1MdWK6Ayie8n7ghvKsJ0PvoaF5NcUDWe8L8xjbGLc4 user { role_id: 3, name: 'Melissa Richards', real_name: 'Melissa Richards', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } { userId: 62, role: 3, company_id: 16 } { userId: 62, role: 3, company_id: 16 } Client m3cw9f6a4l disconnected Status changed to 5 after 30 seconds of inactivity. Visitor status updated to 5 for client m3cw9f6a4l bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082 public key 5 status Notification to client m3cw9f6a4l: Visitor status change admins is fetched Admin 62 notified of visitor m3cw9f6a4l status change. eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYyLCJpYXQiOjE3MzEzMjMzNzYsImV4cCI6MTczMTkyODE3Nn0.G1MdWK6Ayie8n7ghvKsJ0PvoaF5NcUDWe8L8xjbGLc4 user { role_id: 3, name: 'Melissa Richards', real_name: 'Melissa Richards', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } { userId: 62, role: 3, company_id: 16 } fetching users fetching users 2 [ { id: 60, real_name: 'Jennifer Conner', email: 'jennifer.conner@chatknot.com', role_id: 3, designation: 'Sales Representative', company_id: 16, created_at: 2024-11-07T17:42:06.000Z, status: 1, name: 'Jennifer Conner', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' }, { id: 61, real_name: 'Admin', email: 'admin@chatknot.com', role_id: 2, designation: 'Admin', company_id: 16, created_at: 2024-11-07T17:43:08.000Z, status: 1, name: 'Admin', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' }, { id: 62, real_name: 'Melissa Richards', email: 'melissa.richards@chatknot.com', role_id: 3, designation: 'Sales Representative', company_id: 16, created_at: 2024-11-07T17:45:02.000Z, status: 1, name: 'Melissa Richards', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' } ] Handling disconnection for: m3cw9f6a4l bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082 Inactivity timeout cleared for client m3cw9f6a4l Handled final disconnection for client m3cw9f6a4l bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082 public key 4 status Notification to client m3cw9f6a4l: client disconnected Visitor session status set to 4 for client m3cw9f6a4l Status updated to 4 after disconnection for client m3cw9f6a4l Chat session set to inactive for client m3cw9f6a4l admins is fetched Admin 62 notified of visitor m3cw9f6a4l status change. Admins fetched { user_id: 60 } { user_id: 61 } { user_id: 62 } Admin 62 notified with event 'client History updated' and data: { client_id: 'm3cw9f6a4l', client_name: 'Yousuf Time', served_by: 'Melissa Richards', chat_session_id: 86, brand_name: 'Swan Book Publishers', landing_url: 'https://swanbookpublishers.com/', IP_Health: 1, created_at: 2024-11-11T10:42:19.000Z, ip: '119.73.97.82', visitor_session_id: 119, country: 'Pakistan', browser: 'Google Chrome 130', os: 'Windows', join_time: 2024-11-11T10:42:20.000Z, left_time: 2024-11-11T11:16:38.000Z } admin@chatknot.com admin@11009 61 { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } 61 { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } Admin connected: 61 { 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez': { participants: Set(0) {}, messages: [] } } eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYxLCJpYXQiOjE3MzEzMjM4MDksImV4cCI6MTczMTkyODYwOX0.51D9LTTL4lW5yU8uffOZSUfpyAu8RkLo-pWC5sD2OxI user { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } { userId: 61, role: 2, company_id: 16 } { userId: 61, role: 2, company_id: 16 } { user_id: 61, name: 'Admin' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers 58 eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYxLCJpYXQiOjE3MzEzMjM4MDksImV4cCI6MTczMTkyODYwOX0.51D9LTTL4lW5yU8uffOZSUfpyAu8RkLo-pWC5sD2OxI user { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } { userId: 61, role: 2, company_id: 16 } { brandId: '58' } brand id : 58 [ { script: 'http://test.vchat.ourprojectdemo.com:3000/static/m37ld0jifhQu7Amz/bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', file_path: '/static/m37ld0jifhQu7Amz/bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082.js' } ] Admin 61 disconnected 61 { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } Admin connected: 61 { 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez': { participants: Set(0) {}, messages: [] } } 58 { user_id: 61, name: 'Admin' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYxLCJpYXQiOjE3MzEzMjM4MDksImV4cCI6MTczMTkyODYwOX0.51D9LTTL4lW5yU8uffOZSUfpyAu8RkLo-pWC5sD2OxI user { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } { userId: 61, role: 2, company_id: 16 } { brandId: '58' } brand id : 58 [ { script: 'http://test.vchat.ourprojectdemo.com:3000/static/m37ld0jifhQu7Amz/bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', file_path: '/static/m37ld0jifhQu7Amz/bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082.js' } ] Client connected: m3cw9f6a4l Client connected public key bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082 chatKey: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m3cw9f6a4l New visitor session created for client m3cw9f6a4l visotor is here query have been done [] now move null No active visitor session found. Creating a new session... Admin 61 disconnected 61 { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } Admin connected: 61 { 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez': { participants: Set(0) {}, messages: [] } } 58 { user_id: 61, name: 'Admin' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYxLCJpYXQiOjE3MzEzMjM4MDksImV4cCI6MTczMTkyODYwOX0.51D9LTTL4lW5yU8uffOZSUfpyAu8RkLo-pWC5sD2OxI user { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } { userId: 61, role: 2, company_id: 16 } { brandId: '58' } brand id : 58 [ { script: 'http://test.vchat.ourprojectdemo.com:3000/static/m37ld0jifhQu7Amz/bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', file_path: '/static/m37ld0jifhQu7Amz/bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082.js' } ] eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYxLCJpYXQiOjE3MzEzMjM4MDksImV4cCI6MTczMTkyODYwOX0.51D9LTTL4lW5yU8uffOZSUfpyAu8RkLo-pWC5sD2OxI user { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } { userId: 61, role: 2, company_id: 16 } { userId: 61, role: 2, company_id: 16 } Admin 61 disconnected 58 eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYxLCJpYXQiOjE3MzEzMjM4MDksImV4cCI6MTczMTkyODYwOX0.51D9LTTL4lW5yU8uffOZSUfpyAu8RkLo-pWC5sD2OxI user { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } { userId: 61, role: 2, company_id: 16 } { brandId: '58' } brand id : 58 [ { script: 'http://test.vchat.ourprojectdemo.com:3000/static/m37ld0jifhQu7Amz/bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', file_path: '/static/m37ld0jifhQu7Amz/bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082.js' } ] 58 eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYxLCJpYXQiOjE3MzEzMjM4MDksImV4cCI6MTczMTkyODYwOX0.51D9LTTL4lW5yU8uffOZSUfpyAu8RkLo-pWC5sD2OxI user { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } { userId: 61, role: 2, company_id: 16 } { brandId: '58' } brand id : 58 [ { script: 'http://test.vchat.ourprojectdemo.com:3000/static/m37ld0jifhQu7Amz/bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', file_path: '/static/m37ld0jifhQu7Amz/bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082.js' } ] eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYxLCJpYXQiOjE3MzEzMjM4MDksImV4cCI6MTczMTkyODYwOX0.51D9LTTL4lW5yU8uffOZSUfpyAu8RkLo-pWC5sD2OxI user { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } { userId: 61, role: 2, company_id: 16 } fetching users fetching users 2 [ { id: 60, real_name: 'Jennifer Conner', email: 'jennifer.conner@chatknot.com', role_id: 3, designation: 'Sales Representative', company_id: 16, created_at: 2024-11-07T17:42:06.000Z, status: 1, name: 'Jennifer Conner', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' }, { id: 61, real_name: 'Admin', email: 'admin@chatknot.com', role_id: 2, designation: 'Admin', company_id: 16, created_at: 2024-11-07T17:43:08.000Z, status: 1, name: 'Admin', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' }, { id: 62, real_name: 'Melissa Richards', email: 'melissa.richards@chatknot.com', role_id: 3, designation: 'Sales Representative', company_id: 16, created_at: 2024-11-07T17:45:02.000Z, status: 1, name: 'Melissa Richards', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' } ] eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYxLCJpYXQiOjE3MzEzMjM4MDksImV4cCI6MTczMTkyODYwOX0.51D9LTTL4lW5yU8uffOZSUfpyAu8RkLo-pWC5sD2OxI user { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } { userId: 61, role: 2, company_id: 16 } { userId: 61, role: 2, company_id: 16 } 58 eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYxLCJpYXQiOjE3MzEzMjM4MDksImV4cCI6MTczMTkyODYwOX0.51D9LTTL4lW5yU8uffOZSUfpyAu8RkLo-pWC5sD2OxI user { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } { userId: 61, role: 2, company_id: 16 } { brandId: '58' } brand id : 58 [ { script: 'http://test.vchat.ourprojectdemo.com:3000/static/m37ld0jifhQu7Amz/bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', file_path: '/static/m37ld0jifhQu7Amz/bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082.js' } ] eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYyLCJpYXQiOjE3MzEzMjMzNzYsImV4cCI6MTczMTkyODE3Nn0.G1MdWK6Ayie8n7ghvKsJ0PvoaF5NcUDWe8L8xjbGLc4 user { role_id: 3, name: 'Melissa Richards', real_name: 'Melissa Richards', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } { userId: 62, role: 3, company_id: 16 } { userId: 62, role: 3, company_id: 16 } 58 eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYyLCJpYXQiOjE3MzEzMjMzNzYsImV4cCI6MTczMTkyODE3Nn0.G1MdWK6Ayie8n7ghvKsJ0PvoaF5NcUDWe8L8xjbGLc4 user { role_id: 3, name: 'Melissa Richards', real_name: 'Melissa Richards', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } { userId: 62, role: 3, company_id: 16 } { brandId: '58' } brand id : 58 [ { script: 'http://test.vchat.ourprojectdemo.com:3000/static/m37ld0jifhQu7Amz/bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', file_path: '/static/m37ld0jifhQu7Amz/bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082.js' } ] { user_id: 61, name: 'Admin' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Admin 61 disconnected Admin connected: 61 { 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez': { participants: Set(0) {}, messages: [] } } Admin 61 disconnected Admin connected: 61 { 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez': { participants: Set(0) {}, messages: [] } } 61 { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } { user_id: 61, name: 'Admin' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Admin 61 disconnected 61 { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } 61 { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } 61 { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } Admin connected: 61 { 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez': { participants: Set(0) {}, messages: [] } } eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYxLCJpYXQiOjE3MzEzMjEzNTYsImV4cCI6MTczMTkyNjE1Nn0.aJGP2YGUv7nTVhlEAo0nmROR2s1J1QGzrLyZYuSkv3k user { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } { userId: 61, role: 2, company_id: 16 } { userId: 61, role: 2, company_id: 16 } { user_id: 61, name: 'Admin' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Admin 61 disconnected Admin 62 disconnected 62 { role_id: 3, name: 'Melissa Richards', real_name: 'Melissa Richards', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } Admin connected: 62 { 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez': { participants: Set(0) {}, messages: [] } } 58 { user_id: 62, name: 'Melissa Richards' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYyLCJpYXQiOjE3MzEzMjMzNzYsImV4cCI6MTczMTkyODE3Nn0.G1MdWK6Ayie8n7ghvKsJ0PvoaF5NcUDWe8L8xjbGLc4 user { role_id: 3, name: 'Melissa Richards', real_name: 'Melissa Richards', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } { userId: 62, role: 3, company_id: 16 } { brandId: '58' } brand id : 58 [ { script: 'http://test.vchat.ourprojectdemo.com:3000/static/m37ld0jifhQu7Amz/bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082', file_path: '/static/m37ld0jifhQu7Amz/bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082.js' } ] Client connected: m37bnhq2yo Client connected public key 4c142a68-2b4e-48c1-8cf5-fc7256f9f31b-1730982548163 chatKey: 4c142a68-2b4e-48c1-8cf5-fc7256f9f31b-1730982548163_m37bnhq2yo New visitor session created for client m37bnhq2yo visotor is here query have been done [] now move null No active visitor session found. Creating a new session... Client connected: m37bnhq2yo Client connected public key 4c142a68-2b4e-48c1-8cf5-fc7256f9f31b-1730982548163 chatKey: 4c142a68-2b4e-48c1-8cf5-fc7256f9f31b-1730982548163_m37bnhq2yo Existing session found for client m37bnhq2yo visotor is here Visitor session status reset to active for client m37bnhq2yo 4c142a68-2b4e-48c1-8cf5-fc7256f9f31b-1730982548163 public key 1 status Notification to client m37bnhq2yo: Visitor status change query have been done [] now move null No active visitor session found. Creating a new session... admins is fetched Client m37bnhq2yo disconnected Client m37bnhq2yo disconnected Status timeout already running for client m37bnhq2yo. Disconnect timeout already running for client m37bnhq2yo. Status changed to 5 after 30 seconds of inactivity. Visitor status updated to 5 for client m37bnhq2yo 4c142a68-2b4e-48c1-8cf5-fc7256f9f31b-1730982548163 public key 5 status Notification to client m37bnhq2yo: Visitor status change admins is fetched Handling disconnection for: m37bnhq2yo 4c142a68-2b4e-48c1-8cf5-fc7256f9f31b-1730982548163 Handled final disconnection for client m37bnhq2yo 4c142a68-2b4e-48c1-8cf5-fc7256f9f31b-1730982548163 public key 4 status Notification to client m37bnhq2yo: client disconnected Visitor session status set to 4 for client m37bnhq2yo Status updated to 4 after disconnection for client m37bnhq2yo Chat session set to inactive for client m37bnhq2yo admins is fetched Admins fetched { user_id: 53 } { user_id: 51 } { user_id: 53 } Admin 62 disconnected eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYyLCJpYXQiOjE3MzEzMjMzNzYsImV4cCI6MTczMTkyODE3Nn0.G1MdWK6Ayie8n7ghvKsJ0PvoaF5NcUDWe8L8xjbGLc4 user { role_id: 3, name: 'Melissa Richards', real_name: 'Melissa Richards', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } { userId: 62, role: 3, company_id: 16 } { userId: 62, role: 3, company_id: 16 } undefined Error verifying token: JsonWebTokenError: jwt malformed at module.exports [as verify] (/home/vchat/public_html/backend.vchat.ourprojectdemo.com/node_modules/jsonwebtoken/verify.js:70:17) at verifyToken (/home/vchat/public_html/backend.vchat.ourprojectdemo.com/middleware/role.js:50:26) at Layer.handle [as handle_request] (/home/vchat/public_html/backend.vchat.ourprojectdemo.com/node_modules/express/lib/router/layer.js:95:5) at next (/home/vchat/public_html/backend.vchat.ourprojectdemo.com/node_modules/express/lib/router/route.js:149:13) at Route.dispatch (/home/vchat/public_html/backend.vchat.ourprojectdemo.com/node_modules/express/lib/router/route.js:119:3) at Layer.handle [as handle_request] (/home/vchat/public_html/backend.vchat.ourprojectdemo.com/node_modules/express/lib/router/layer.js:95:5) at /home/vchat/public_html/backend.vchat.ourprojectdemo.com/node_modules/express/lib/router/index.js:284:15 at param (/home/vchat/public_html/backend.vchat.ourprojectdemo.com/node_modules/express/lib/router/index.js:365:14) at param (/home/vchat/public_html/backend.vchat.ourprojectdemo.com/node_modules/express/lib/router/index.js:376:14) at Function.process_params (/home/vchat/public_html/backend.vchat.ourprojectdemo.com/node_modules/express/lib/router/index.js:421:3) undefined Error verifying token: JsonWebTokenError: jwt malformed at module.exports [as verify] (/home/vchat/public_html/backend.vchat.ourprojectdemo.com/node_modules/jsonwebtoken/verify.js:70:17) at verifyToken (/home/vchat/public_html/backend.vchat.ourprojectdemo.com/middleware/role.js:50:26) at Layer.handle [as handle_request] (/home/vchat/public_html/backend.vchat.ourprojectdemo.com/node_modules/express/lib/router/layer.js:95:5) at next (/home/vchat/public_html/backend.vchat.ourprojectdemo.com/node_modules/express/lib/router/route.js:149:13) at Route.dispatch (/home/vchat/public_html/backend.vchat.ourprojectdemo.com/node_modules/express/lib/router/route.js:119:3) at Layer.handle [as handle_request] (/home/vchat/public_html/backend.vchat.ourprojectdemo.com/node_modules/express/lib/router/layer.js:95:5) at /home/vchat/public_html/backend.vchat.ourprojectdemo.com/node_modules/express/lib/router/index.js:284:15 at Function.process_params (/home/vchat/public_html/backend.vchat.ourprojectdemo.com/node_modules/express/lib/router/index.js:346:12) at next (/home/vchat/public_html/backend.vchat.ourprojectdemo.com/node_modules/express/lib/router/index.js:280:10) at Function.handle (/home/vchat/public_html/backend.vchat.ourprojectdemo.com/node_modules/express/lib/router/index.js:175:3) eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYxLCJpYXQiOjE3MzEzMjM4MDksImV4cCI6MTczMTkyODYwOX0.51D9LTTL4lW5yU8uffOZSUfpyAu8RkLo-pWC5sD2OxI user { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } { userId: 61, role: 2, company_id: 16 } { userId: 61, role: 2, company_id: 16 } eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYxLCJpYXQiOjE3MzEzMjM4MDksImV4cCI6MTczMTkyODYwOX0.51D9LTTL4lW5yU8uffOZSUfpyAu8RkLo-pWC5sD2OxI user { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } { userId: 61, role: 2, company_id: 16 } fetching users fetching users 2 [ { id: 60, real_name: 'Jennifer Conner', email: 'jennifer.conner@chatknot.com', role_id: 3, designation: 'Sales Representative', company_id: 16, created_at: 2024-11-07T17:42:06.000Z, status: 1, name: 'Jennifer Conner', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' }, { id: 61, real_name: 'Admin', email: 'admin@chatknot.com', role_id: 2, designation: 'Admin', company_id: 16, created_at: 2024-11-07T17:43:08.000Z, status: 1, name: 'Admin', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' }, { id: 62, real_name: 'Melissa Richards', email: 'melissa.richards@chatknot.com', role_id: 3, designation: 'Sales Representative', company_id: 16, created_at: 2024-11-07T17:45:02.000Z, status: 1, name: 'Melissa Richards', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' } ] 61 { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } 61 { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } Admin connected: 61 { 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez': { participants: Set(0) {}, messages: [] } } { user_id: 61, name: 'Admin' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYxLCJpYXQiOjE3MzEzMjM4MDksImV4cCI6MTczMTkyODYwOX0.51D9LTTL4lW5yU8uffOZSUfpyAu8RkLo-pWC5sD2OxI user { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } { userId: 61, role: 2, company_id: 16 } fetching users fetching users 2 [ { id: 60, real_name: 'Jennifer Conner', email: 'jennifer.conner@chatknot.com', role_id: 3, designation: 'Sales Representative', company_id: 16, created_at: 2024-11-07T17:42:06.000Z, status: 1, name: 'Jennifer Conner', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' }, { id: 61, real_name: 'Admin', email: 'admin@chatknot.com', role_id: 2, designation: 'Admin', company_id: 16, created_at: 2024-11-07T17:43:08.000Z, status: 1, name: 'Admin', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' }, { id: 62, real_name: 'Melissa Richards', email: 'melissa.richards@chatknot.com', role_id: 3, designation: 'Sales Representative', company_id: 16, created_at: 2024-11-07T17:45:02.000Z, status: 1, name: 'Melissa Richards', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' } ] 61 { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } 61 { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } Admin connected: 61 { 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez': { participants: Set(0) {}, messages: [] } } eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYxLCJpYXQiOjE3MzEzMjEzNTYsImV4cCI6MTczMTkyNjE1Nn0.aJGP2YGUv7nTVhlEAo0nmROR2s1J1QGzrLyZYuSkv3k user { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } { userId: 61, role: 2, company_id: 16 } { userId: 61, role: 2, company_id: 16 } { user_id: 61, name: 'Admin' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Admin 61 disconnected 61 { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } Admin connected: 61 { 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez': { participants: Set(0) {}, messages: [] } } { user_id: 61, name: 'Admin' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYxLCJpYXQiOjE3MzEzMjEzNTYsImV4cCI6MTczMTkyNjE1Nn0.aJGP2YGUv7nTVhlEAo0nmROR2s1J1QGzrLyZYuSkv3k user { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } { userId: 61, role: 2, company_id: 16 } { userId: 61, role: 2, company_id: 16 } eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYxLCJpYXQiOjE3MzEzMjEzNTYsImV4cCI6MTczMTkyNjE1Nn0.aJGP2YGUv7nTVhlEAo0nmROR2s1J1QGzrLyZYuSkv3k user { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } { userId: 61, role: 2, company_id: 16 } fetching users fetching users 2 [ { id: 60, real_name: 'Jennifer Conner', email: 'jennifer.conner@chatknot.com', role_id: 3, designation: 'Sales Representative', company_id: 16, created_at: 2024-11-07T17:42:06.000Z, status: 1, name: 'Jennifer Conner', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' }, { id: 61, real_name: 'Admin', email: 'admin@chatknot.com', role_id: 2, designation: 'Admin', company_id: 16, created_at: 2024-11-07T17:43:08.000Z, status: 1, name: 'Admin', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' }, { id: 62, real_name: 'Melissa Richards', email: 'melissa.richards@chatknot.com', role_id: 3, designation: 'Sales Representative', company_id: 16, created_at: 2024-11-07T17:45:02.000Z, status: 1, name: 'Melissa Richards', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' } ] eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYxLCJpYXQiOjE3MzEzMjEzNTYsImV4cCI6MTczMTkyNjE1Nn0.aJGP2YGUv7nTVhlEAo0nmROR2s1J1QGzrLyZYuSkv3k user { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } { userId: 61, role: 2, company_id: 16 } { userId: 61, role: 2, company_id: 16 } 60 { role_id: 3, name: 'Jennifer Conner', real_name: 'Jennifer Conner', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } Admin connected: 60 { 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez': { participants: Set(0) {}, messages: [] } } No active visitor session found. Fetching the last session. join_time of last session: 2024-11-08T18:52:20.000Z left_time of last session: 2024-11-08T18:52:57.000Z Visitor metadata: { os: 'Windows', ip: '103.196.163.26', country: 'Pakistan', browser: 'undefined undefined', city: 'Karachi', created_at: 2024-11-08T18:52:24.000Z, left_time: 2024-11-08T18:52:57.000Z } Total visitor sessions: 4 Total chat sessions: 2 { user_id: 60, name: 'Jennifer Conner' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37blee5iw No active session found. Fetching the last session. client data { name: null, client_id: 'm37blee5iw', email: null, phone: null, notes: null, tags: null } visitor data { ip: '103.196.163.26' } visitor ip 103.196.163.26 last message id null is old chat false { user_id: 60, name: 'Jennifer Conner' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Admin 60 disconnected Admin connected: 60 { 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez': { participants: Set(0) {}, messages: [] } } 60 { role_id: 3, name: 'Jennifer Conner', real_name: 'Jennifer Conner', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } { user_id: 60, name: 'Jennifer Conner' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers No active visitor session found. Fetching the last session. join_time of last session: 2024-11-08T18:52:20.000Z left_time of last session: 2024-11-08T18:52:57.000Z Visitor metadata: { os: 'Windows', ip: '103.196.163.26', country: 'Pakistan', browser: 'undefined undefined', city: 'Karachi', created_at: 2024-11-08T18:52:24.000Z, left_time: 2024-11-08T18:52:57.000Z } Total visitor sessions: 4 Total chat sessions: 2 Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37blee5iw No active session found. Fetching the last session. client data { name: null, client_id: 'm37blee5iw', email: null, phone: null, notes: null, tags: null } visitor data { ip: '103.196.163.26' } visitor ip 103.196.163.26 { user_id: 60, name: 'Jennifer Conner' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Admin 60 disconnected last message id null is old chat false johndev@gmail.com 123 51 { role_id: 2, name: 'dev', real_name: 'john ', company_id: 1, canCreateUsers: 1, canCreateBrand: 1 } 51 { role_id: 2, name: 'dev', real_name: 'john ', company_id: 1, canCreateUsers: 1, canCreateBrand: 1 } Admin connected: 51 { 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez': { participants: Set(0) {}, messages: [] } } { user_id: 51, name: 'john ' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m36ki0nzz7 on brand chatknot eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjUxLCJpYXQiOjE3MzEzMjg1MzgsImV4cCI6MTczMTkzMzMzOH0.0Occ_rXkr2udnb2uZCxs9P_3ITQLYHMYJOrWpqfTwTw user { role_id: 2, name: 'dev', real_name: 'john ', company_id: 1, canCreateUsers: 1, canCreateBrand: 1 } { userId: 51, role: 2, company_id: 1 } { userId: 51, role: 2, company_id: 1 } 60 { role_id: 3, name: 'Jennifer Conner', real_name: 'Jennifer Conner', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } 60 { role_id: 3, name: 'Jennifer Conner', real_name: 'Jennifer Conner', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } Admin 51 disconnected Admin connected: 60 { 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez': { participants: Set(0) {}, messages: [] } } No active visitor session found. Fetching the last session. join_time of last session: 2024-11-08T18:52:20.000Z left_time of last session: 2024-11-08T18:52:57.000Z Visitor metadata: { os: 'Windows', ip: '103.196.163.26', country: 'Pakistan', browser: 'undefined undefined', city: 'Karachi', created_at: 2024-11-08T18:52:24.000Z, left_time: 2024-11-08T18:52:57.000Z } Total visitor sessions: 4 Total chat sessions: 2 { user_id: 60, name: 'Jennifer Conner' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Here is chat key: bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m37blee5iw No active session found. Fetching the last session. client data { name: null, client_id: 'm37blee5iw', email: null, phone: null, notes: null, tags: null } visitor data { ip: '103.196.163.26' } visitor ip 103.196.163.26 last message id null is old chat false { user_id: 60, name: 'Jennifer Conner' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Admin 60 disconnected jennifer.conner@chatknot.com a6muuaii 60 { role_id: 3, name: 'Jennifer Conner', real_name: 'Jennifer Conner', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } 60 { role_id: 3, name: 'Jennifer Conner', real_name: 'Jennifer Conner', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } Admin connected: 60 { 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez': { participants: Set(0) {}, messages: [] } } { user_id: 60, name: 'Jennifer Conner' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers { user_id: 60, name: 'Jennifer Conner' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Admin 60 disconnected jennifer.conner@chatknot.com a6muuaii 60 { role_id: 3, name: 'Jennifer Conner', real_name: 'Jennifer Conner', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } 60 { role_id: 3, name: 'Jennifer Conner', real_name: 'Jennifer Conner', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } Admin connected: 60 { 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez': { participants: Set(0) {}, messages: [] } } { user_id: 60, name: 'Jennifer Conner' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers { user_id: 60, name: 'Jennifer Conner' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Admin 60 disconnected 60 { role_id: 3, name: 'Jennifer Conner', real_name: 'Jennifer Conner', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } 60 { role_id: 3, name: 'Jennifer Conner', real_name: 'Jennifer Conner', company_id: 16, canCreateUsers: 0, canCreateBrand: 0 } Admin connected: 60 { 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m36ki0nzz7': { participants: Set(0) {}, messages: [] }, 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez': { participants: Set(0) {}, messages: [] } } { user_id: 60, name: 'Jennifer Conner' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers { user_id: 60, name: 'Jennifer Conner' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers Admin 60 disconnected Client m36ki0nzz7 disconnected Status timeout already running for client m36ki0nzz7. Handling disconnection for: m36ki0nzz7 d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 Inactivity timeout cleared for client m36ki0nzz7 Handled final disconnection for client m36ki0nzz7 d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 public key 4 status Notification to client m36ki0nzz7: client disconnected Visitor session status set to 4 for client m36ki0nzz7 Status updated to 4 after disconnection for client m36ki0nzz7 Chat session set to inactive for client m36ki0nzz7 admins is fetched Admins fetched { user_id: 51 } { user_id: 51 } { user_id: 53 } { user_id: 51 } { user_id: 53 } Client connected: m377gh8js8 Client connected public key d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 chatKey: d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713_m377gh8js8 New visitor session created for client m377gh8js8 visotor is here query have been done [] now move null No active visitor session found. Creating a new session... visitor status change { client_id: 'm377gh8js8', public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', status: 1 } d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 public key 1 status Notification to client m377gh8js8: visitor chat status changed admins is fetched Visitor session status set to 3 for client m377gh8js8 new client { public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', widgetId: 'c30ffcdc-672c-4154-bdd5-6ba2e6f3ae3a-1730937386922', domain: 'chatknot.com', browser: { name: 'Google Chrome', version: '116' }, os: 'MacOS', url: 'https://chatknot.com/', referrer: '', ip: '', country: '', city: '', clientId: 'm377gh8js8', joinTime: '11/11/2024, 17:43:17' } Received visitor URL update: { public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713', widgetId: 'c30ffcdc-672c-4154-bdd5-6ba2e6f3ae3a-1730937386922', domain: 'chatknot.com', browser: { name: 'Google Chrome', version: '116' }, os: 'MacOS', url: 'https://chatknot.com/', referrer: '', ip: '', country: '', city: '', clientId: 'm377gh8js8', joinTime: '11/11/2024, 17:43:17' } No active visitor session found. Creating a new session... Admins fetched { user_id: 51 } { user_id: 51 } { user_id: 53 } { user_id: 51 } { user_id: 53 } reset inactivity ... d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 { inactivityTimeout: null, disconnectTimeout: null, statusTimeout: 1, lastStatus: 1, isConnected: true, public_key: 'd1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713' } Public key: d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 New visitor session created: { sessionResult: ResultSetHeader { fieldCount: 0, affectedRows: 1, insertId: 122, info: '', serverStatus: 2, warningStatus: 0, changedRows: 0 }, visitorUpdateResult: ResultSetHeader { fieldCount: 0, affectedRows: 1, insertId: 0, info: 'Rows matched: 1 Changed: 1 Warnings: 0', serverStatus: 2, warningStatus: 0, changedRows: 1 } } Admin 61 disconnected Admin connected: 61 { 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez': { participants: Set(0) {}, messages: [] } } Admin 61 disconnected 61 { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } Admin connected: 61 { 'bf803a1b-ef2a-4ca1-923e-37be127b43f1-1731001202082_m39hqiy9ez': { participants: Set(0) {}, messages: [] } } { user_id: 61, name: 'Admin' } No brand ID provided, fetching visitors for all assigned brands. Emitting visitor data for client m39hqiy9ez on brand Swan Book Publishers eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1c2VySWQiOjYxLCJpYXQiOjE3MzEzMjM4MDksImV4cCI6MTczMTkyODYwOX0.51D9LTTL4lW5yU8uffOZSUfpyAu8RkLo-pWC5sD2OxI user { role_id: 2, name: 'Admin', real_name: 'Admin', company_id: 16, canCreateUsers: 1, canCreateBrand: 1 } { userId: 61, role: 2, company_id: 16 } fetching users fetching users 2 [ { id: 60, real_name: 'Jennifer Conner', email: 'jennifer.conner@chatknot.com', role_id: 3, designation: 'Sales Representative', company_id: 16, created_at: 2024-11-07T17:42:06.000Z, status: 1, name: 'Jennifer Conner', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' }, { id: 61, real_name: 'Admin', email: 'admin@chatknot.com', role_id: 2, designation: 'Admin', company_id: 16, created_at: 2024-11-07T17:43:08.000Z, status: 1, name: 'Admin', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' }, { id: 62, real_name: 'Melissa Richards', email: 'melissa.richards@chatknot.com', role_id: 3, designation: 'Sales Representative', company_id: 16, created_at: 2024-11-07T17:45:02.000Z, status: 1, name: 'Melissa Richards', created_by_real_name: 'superadmin', company_name: 'Umme Amrah' } ] Inactivity timeout triggered for client: m377gh8js8 d1cf6129-0275-4310-8cdc-e180dd3f76fd-1730937379713 public key 2 status Notification to client m377gh8js8: visitor is idle Status updated to 2 due to inactivity for client m377gh8js8 admins is fetched